Back in March of 2018, I was promoted to the lead of what was then our GIS Client Services team. As part of the reorganization at that time the mobile administration I did previously was moved to an outside vendor. I do manage our relationship with that vendor, and I am still responsible for all of my other previous job duties.

Microsoft Windows, Mac, Desk Phone and Mobile Device support (smartphones, cell phones, wireless data cards) at Columbia Sportswear's corporate campus.

On weekends during the summer I was a member of the Oregon Zoo's Wild Life Live show staff. We performed three shows each day with our birds of prey (eagles, hawks, owls and falcons.) During each school year from the fall of 2005 to the winter of 2008 I taught a twelve day bird of prey class on Saturdays for high school students who could become a volunteer with the Wild Life Live program at the zoo after completing the class.During the school year I worked at the zoo a few days a month to keep up my relationships with the animals.

On September 2nd, 2008 Credence merged with LTX creating the new company LTX-Credence. My job has not changed from what I did previously at Credence.

Responsible for computer, phone, printer support and end user training for 200+ employees. Create technical and support documentation. Champion end user support needs within IT department.• Minimize downtime and maximize productivity by troubleshooting and resolving hardware and software needs quickly for local and remote employees.• Provide excellent service in person and by phone including travel to remote sites in North America.• Collaborate with all departments including facilities to ensure employees are prepared for what they need to accomplish for training classes, company wide meetings, and office moves.• Ensured an easy transition for employees to new technologies (iPlanet/Netscape to Exchange/Outlook, Exchange/Outlook to Lotus Notes) through communication materials and end user training.• Conducted system and user acceptance testing, wrote web-based documentation, and delivered end user training for the deployment of the Altiris Helpdesk Solution.• Enabled end users to access support resources quickly and easily by designing, developing and maintaining the IT department web page including instruction documents, training resources, on-line forms, hardware and software standards, and more.• Liaison between end users and outside support vendors for computer hardware, software, copiers, printers and telephone system to ensure quick repairs and minimize downtime.• Ensure new hire employees are prepared in computing environment upon hire date by creating necessary accounts, personalizing computer, and setting up phone and voicemail ahead of time and providing orientation and tutorial once employee arrives. • Drastically improved IT support and image by working with IT Service Desk manager to bring in a new desktop support and live helpdesk teams to support over 1000 national employees.• Trusted to craft and deliver all IT departmental communications making complex information clear and understandable to all employees.

Started as entry level desktop support and grew to a lead system analyst responsible for senior level support. Represented end users in IT projects.• Responsible for staff of 5 technicians supporting worldwide organization of 1300+ employees, the completion of problem/service requests, new computer purchase/allocation, and software license management.• Responsible for testing, training and rollout of Netscape Messaging, Directory, and Calendar Servers with Communicator Client in multi-platform environment. • Performed key role in the rollout of Clarify Helpdesk software including IT and end user training and internal documentation.• Helped coordinate company relocation from Redwood City, CA to Fremont, CA and played significant role in design and development of new network architecture and desktop environment.