Helping Small to Mid-Sized Companies Get More from their Businesses - More Profit, Growth, Value and Freedom

Keynote speaking on numerous topics related to accelerating growth for small to mid sized companies.

Professional EOS® Implementer.

Accupay HCM is a technology driven company that helps businesses find time to focus on what matters most. We manage the "people journey" for our clients from finding the right people for the right seats to providing "high touch" payroll, tax and human capital management services through innovative reward and recognition/performance measurement systems and technology.

What do a manufacturer, builder and software company owner all have in common? The insight, experience and wisdom to help each other acheive their personal and company vision. TAB's Business Owner Advisory Boards expand the thinking of members beyond their particular industry providing out of the box perspectives to spur new ways of doing business. No theories -- just practical, real world, tried and tested solutions and invaluable hands-on experience. Our members consider their board to be the ONLY place they can discuss their business challenges.TAB works with successful business owners who are tired of wasting time and money with advisors and consultants who feel that their current practices are not elevating their businesses to the next level. We bring CEO's, Presidents and Business Owners of non-competing industries to meet in groups of 8-10 for one morning each month in a relaxed, confidential setting to discuss issues and opportunities. Each board has 200 to 300 years of business experience. Members receive insight and practical advice that they can apply immediately to the challenges they face. Owners and CEOs who join TAB get to work on their business instead of in it. Also, the board is both an invaluable advisory resource and a peer group that demands accountability.

Owner of the St. Louis DMA for the largest membership savings club in North America. Grew this wholesale/distribution business to over seven thousand customers purchasing millions of dollars in merchandise each month. Product segments included over 700 brands including home furnishings, appliances, flooring, home improvement products and much more. Owned and operated two distribution warehouses with showrooms totaling 150K sqft in Missouri and Illinois. The business was staffed by more than fifty full time employees.

Partner and Vice-President of a Tier-1 supplier to the automotive industry that supplied various products and services including database marketing, internet marketing, sports marketing, teleservices and project specific technology. Lead this company from a startup to a recognized/trusted supplier to General Motors, Chrysler and Ford Motor Company as well as Delphi Electronics, GM Card, AT&T and others. Also, led the acquisition of multiple companies necessary to support revenue growth objectives.

Responsible for the development of a database marketing and teleservices organization for the automotive industry. Responsible for developing leading edge research on customer engagement and relationship strategies. Utilized cross-organizational resources to implement client customer engagement solutions and technologies. One significant outcome of experience gained was the development of an economic model that estimated revenue loss based on deficiencies in automotive manufacturer communication strategies with prospects and vehicle purchasers.

Consulted with companies (worldwide) regarding the assessment, development and implementation of customer engagement strategies. Solutions included market damage modeling regarding the cost of ineffective communication strategies, processes and systems development, as well as staff assessment and re-tooling. Role included speaking internationally on proven customer engagement strategies and practices using research derived from studies funded by the U.S. Department of Consumer Affairs. Assisted companies internationally in saving hundreds of millions of dollars annually through improved customer satisfaction.

Progressed through the Systems Engineer Development program, supported the BC/BS account in New York, performed system development work at the Camp Hill, PA. data center, transferred to Detroit, MI. when GM acquired EDS. Lead the implementation of the Chevrolet Motor Division Customer Assistance Center from concept to execution including facility site location and construction, staffing, process development, technology selection and implementation. This model was then duplicated throughout all GM Divisions and was considered internationally as a benchmark platform for ongoing effective customer engagement strategies and tactics.