Rick De Groot Email and Phone Number

After the break-up of ING Neo, I managed the transition of my team to their respective landing spots. Me and a part of the team landed at Business Banking to continue to support the UX needs of 3 innovative initiatives that launch new business propositions and enhance the experience for ING's business banking clients.

Transitioned to ING Neo to lead a team 10 designers in Business Design Operations, with the aim to further strengthen the UX capability within ING Neo and support the innovative initiatives with their design challenges.

I worked at ING wholesale banking as design lead to help our Business users stay a step ahead. From 2019 on my main role was as design lead for the redesign of the open domain (Wholesale Banking website: https://www.ingwb.com/ ). From 2020 I also worked on products and services for the closed environment (InsideBussiness platform), designing for Knowledge center, H2H channels, Service request, Corp admin and a range of other applications both for our customers and ING employees. I coached junior designers & interns in the team and helped them grow in their design career.

I worked within the Digital Corporate Banking team of ABN AMRO to enhance the online experience of the corporate customers of ABN AMRO. I designed and improved the sales & service related processes such as requesting a debitcard, opening a new account, applying for a credit etc. I was the design lead for several projects like Tikkie for business, Oxygen (online credit application) and the credits accelerator initiative (credit management processes). Furthermore I designed and helped to define the digital strategy to improve the experience of the ABN AMRO financial business platform, to give our customers easy access to their products, make sure they can make effortless adjustments and provide them with meaningful insights in their finances.

5 years of experience in the Financial Services (FS) domain. In which I worked for all 3 mayor Dutch banks ABN AMRO, ING & Rabobank. During a wide variety of projects I became familiar with large corporate credits, payments channels, SEPA, invest propositions and mortgages. But mainly build up my expertise in UX and operating procedures from the business side of the financial sector in particular with regard to B2B services. I further developed my skills towards more managing roles as a program PMO for NN and as Sales process lead for FS Benelux. I helped set up the UX community within our business unit. Next to that I was acting privacy officer for FS Benelux and acted as SPOC for privacy related issues and helped to create privacy awareness for all employees within the business unit.

I reported the sales performance to Benelux and Continental Europe management. Organized session so our sales representatives could catch up on latest trends and technologies. Helped to migrate our CRM to Salesforce and reviewed and redesigned our outgoing proposals. Next to the sales role I took up the Privacy officer role as this is of ever growing importance when it comes to application development. I created the means to communicate on privacy and create awareness amongst employees. Furthermore, held courses on Privacy awareness and privacy by design principles.

Through Capgemini worked for the UX team of Rabobank mortgages to improve the all channel experience for Rabobank mortgage owners.

Icon design & Brand design for the ABN Amro TOPS IT Knowledge management project through capgemini. Created department Identities to enhance knowledge sharing also helped to create the right structures to make knowledge easily accessible for the whole of ABN Amro. On a side project I worked part time on the Axure prototype of the ABN Amro mobile banking app. Created some flows for example authorizing multiple payments at once.

Guarded the Agile process and acted as program management officer at the beheer beleggen (invest) proposition at NN Bank through Capgemini. Furthermore I improved communication, cooperation and structure in the information flow for the four teams (Business team, IT team, IT TIBCO realization team and Migration team) working on the proposition. For example by implementing JIRA as a tool for all teams to use to standardize their way of working. I also acted as scrum master for the business team and worked as communication manager to coordinate the process to create all customer communication in concert with legal & compliance, marketing and product & process managers.

I implemented a ING payment application (IBP) at >350 business banking clients replacing an old system. I handled intake, technical support, gave user trainings and eventually used my knowledge to make this transition as smooth as possible by enhancing the user experience of the new payment channel. Due to my client facing skills and my knowledge in payments systems I was asked back by ING to help with the migration of their business banking clients towards SEPA payment standards.

Data migration project WMT to Rapid through Capgemini. This project was the migration of large corporate credits, from 3 types of business units (Real Estate, Public and Debt Solutions) to the RAPID system of ABN AMRO. INext I shortly joined the Clear migration project which was close to the deadline, to help reach the projectgoals before the project was at the close.

During my study I was asked by a former teacher of mine to aid the Product Design study which was being set up at the HVA. I worked part-time as studentcounselor during projects and lecturer. I designed and taught my own course on usability principles, user manuals and usability testing to 2nd year students.

Infantry, weapons-specialist, radio operator for several deployments like:- Arctic warfare training in Norway (Cold weather training / KWT)- Mountain warfare training in Scotland (Cold weather training / KWT)- Jungle warfare training in French Guiana- Urban warfare training in the U.S.A.- French commando training in Martinique and French Guiana, with the French Foreign Legion.- Counter drugs operations in the CaribbeanThe Royal Netherlands Marine Corps (RNLMC) is considered an elite infantry unit within the Royal Dutch Navy, which as a unit is special operations capable (SOC) with their own Special forces (NLMARSOF) and primarily has a role as an amphibious expeditionary unit which is deployed worldwide to maintain peace and security. During my enlistment as a marine I performed a wide variety of roles during international training and deployment missions all over the globe. Mainly as an infantryman, but also as a radio operator and as a specialist using different weapon systems.http://korpsmariniers.com/