Rick Denton Email and Phone Number
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When brands say “take my money”, you’re doing something rightUsually, it’s the other way aroundI won’t say it was a light from the heavens, but it was close…Brands use their event budget expecting results:➡️They want their best customers to amplify their loyalty to the brand➡️They want users to amplify product engagement—and stick with the brand➡️They want potential customers to see brand vibrancy and amplify their desire to buyAfter…7 years of Customer Experience consulting…30 years of driving business results…3 years of hosting CX Passport (a podcast about CX with a dash of travel talk)...And countless brand requests for collaboration with CX Passport……it became clear where brands and I could best partner to create measurable results…🎤CX Passport Live🎥 - Amplify your event's impact with the power of live podcastingWorking with CX Passport Live at your event generates real, tangible results:-Excite Attendees-Reward High Value Customers-Convert Potential CustomersCollaborating with CX Passport lets your brand share its story in a fun, authentic way. This isn’t an infomercial. It’s a thoughtful, open conversation that resonates with your audience.We only collaborate with select brands. There’s no "buying your way" onto the show. Our sponsorship philosophy www.ex4cx.com/blog/2023/3/3/sponsorshipYou’ll work with a seasoned, professional host of a podcast ranked in the top 10% globally (source: ListenNotes.com). With ~200 episodes and over three years of hosting CX Passport, I’ve interviewed top CX professionals worldwide. My goal is to bring stories to life through engaging questions and to create a space where guests feel valued and inspired.WHY CX PASSPORT LIVE?✅"Being a guest on CX Passport helped amplify my brand"✅"A game-changer for me! Rick created such a welcoming (and fun) atmosphere that allowed me to share my story authentically”✅"[Rick]’s prepared (and that's not always the case with podcast hosts). He does his homework and is genuinely engaged”See what others have said www.cxpassportlive.com/#testimonialsWHO I HELPI work with B2B event / user conference creators who need their events to generate real, tangible results for their brandsIF THIS SOUNDS LIKE YOU, I HAVE 4 WAYS TO HELP YOU…1️⃣ - Learn more about how I partner with leaders to advance their goals www.cxpassportlive.com2️⃣ - Watch & Listen to CX Passport - www.cxpassport.com3️⃣ - Subscribe to the weekly newsletter - www.ex4cx.com/signup4️⃣ - Book a meet-and-greet call - calendly.com/ex4cx-rick-denton/25min
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Live Podcast Host And ProducerCx Passport LiveFrisco, Tx, Us -
Live Podcast Host & ProducerCx Passport Live Aug 2024 - PresentBrands collaborate with CX Passport live to amplify event impact with the power of live podcastingHost & produce in-person podcasting at events-Excite attendees-Reward high-value customers-Convert potential customerswww.cxpassportlive.com -
Podcast Host & ProducerCx Passport Apr 2021 - PresentHost & produce weekly guest-interview based podcast (CX with a dash of travel talk)Listeners from ~100 Countries. Guests from all continents (except for Antarctica...but we're still trying!)Select meaningful brand collaborations that align with CX Passport’s mission -
Managing PrincipalEx4Cx 2017 - PresentEX4CX creates business growth through customer experience by transforming CX and VOC programs from Survey & Score to Listen and ActSpecialties:• Total VOC (Voice of the Customer) program strategy development and execution• Customer Driven Transformation• Deliver impactful ROI through VOC (Voice of the Customer) and CX (Customer Experience) initiatives• Assess, design, plan and implement the path to a Customer Obsessed Culture• Customer Experience (Human CX | Physical CX | Digital CX)• Employee Engagement (including Remote/Work From Home engagement)• Change ManagementCase Studies: www.ex4cx.com/casesOutcomes:• Increase revenue - Engagements tie CX results to $ results• Create Customer Obsessed Cultures - Inspire organizations to move customer experience to the heart of the enterprise• Get things done – Initiative leadership from solution identification to completion• Embed in hearts and minds - Employee engagement (remote work from home or in person) and Change Management• Establish ideal state – Operational Excellence | Business Process Improvement using a customer-backed approach• Deliver global results – International Business and Team LeadershipSample Client History:-Hilton Worldwide-Bose Corporation-Dell Technologies-Financial Services -Call center BPO-Non-profit Faith-Based institution (pro bono) -
Customer Experience Advisory (Ex4Cx Consulting Engagement)Confidential Fortune 100 Multinational Finance And Insurance Corporations Jan 2022 - Mar 2024Advance digital transformation and customer experience via customer journey mapping, voice of the customer, ideation facilitation and solution designEnable business growth through disciplined project execution
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Interim Chief Operations Officer (Ex4Cx Consulting Engagement)Confidential Bpo Call Center Jun 2021 - Sep 2021Provide vision & execution for operations for BPO call centerEstablish a repeatable approach to delivery of ideal customer experienceIdentify & solve gaps in productivityDesign optimal organizational structure
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Total Voice Of The Customer (Voc) Program And Cx Culture Creation (Ex4Cx Consulting Engagement)Client In Financial Services Industry Aug 2020 - Apr 2021-Engagement will reduce cancel rates by at least 2.5% resulting in $45-$55 million in revenue increase across 5 years-Established a Total Voice of the Customer (VOC) program-Identified, designed and implemented new Early Customer Success approach-Delivered early project wins resulting in immediate improvement in early cancel (<90 days) rate-NPS increase of 30 points after 3 months-Mixing quick hits and deeper initiatives to cement a Customer Obsessed Culture throughout the client-Introduced pod model to client resulting in accelerated solution identification and delivery across the company
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Change Management Strategy & Execution (Ex4Cx Consulting Engagement)Dell Technologies Nov 2019 - May 2020Round Rock, Texas, Us-Create, plan and drive the change management strategy & execution for 3 year transformation initiative-Ensure initiative reaches global audience of ~4000 FTE across North America, Asia & Europe-Design & Implement EX4CX's 7 Dimensions of Change -
Remote Employee Engagement | Voice Of The Customer (Ex4Cx Consulting Engagement)Hilton Apr 2019 - Jan 2020Mclean, Va, Us- Drive strategy and solutions for Voice of the Customer program implementation - Identify solutions for and drive measurable improvement in employee experience / employee engagement- Established engagement for 98% work from home / remote employee workforce- Deliver solutions across ~5000 FTE, multi-location, domestic & international reservations & customer care (call center) organization- Starting from employee experience improvement, establish gains in customer experience -
Head Of Retail Customer Experience (Ex4Cx Consulting Engagement)Bose Corporation May 2018 - Apr 2019Framingham, Massachusetts, UsLead team chartered to transform the retail customer experience for international store footprint across 3 key disciplines:- Human CX - Equip and design human to human connections elevating great Customer Experience. Envision and implement Voice of the Customer (VOC) & Employee (VOE) programs - Digital CX - Design and create technology experiences to surprise and delight the customer interacting with product in the store- Physical CX - Customer Experience Design (creative and immersive experiences to draw customers into a delightful engagement with the retail store) -
Director, Customer Experience And Program ManagementCapital One Nov 2014 - 2017Mclean, Va, UsDirector, Customer Experience - Home Equity (2015-2017)-Founded high-performing CX Team to drive vision and execution of a Customer Obsessed Culture for ~200 FTE Sales and Fulfillment org-Coached team by establishing a culture of radical candor and high engagement (83 point engagement score) ultimately driving customer success-Drove ~30 point improvement in Net Promoter Score (NPS) / Customer Experience (CX)-Established in-pipeline customer-listening/detractor identification program in order to restore CX-Reimagined Home Equity Office of the President (Customer Advocacy Team) setting vision of Restoring Relationships not simply fixing issues-Established internal CX Professional certification program-Defined VOC (Voice of Customer) program and expectations-Using design-thinking, reshaped customer-facing onboarding program, creating framework to deliver exceptional CX, resulting in higher NPS, faster cycle time and higher funding productivity-Utilized customer journey maps aligning them to internal process work to identify key breakdown points-Established "mystery shopping" program to bring visibility to the actual customer experience-Implemented programs to enhance Associate Experience (because great CX requires great AX) including creation of "Associate Journey Maps"-Sample systems used: Slack, Avaya, NICE, Global Relay, Trello, Medallia Director, Get Things Done Team (Program Management Leadership) (2014-2015)Set vision, culture and improved execution of Home Loans Marketing and Analytics (Strategy, Volumes, New Products, FinTech) initiatives to Get Things Done -
Director Of Strategic InitiativesRent-A-Center Sep 2012 - Aug 2014Plano, Tx, UsDirector of Strategic Initiatives (2014)-Created and implemented solutions that enable corporate growth-Drove Customer Experience (CX) initiatives to design solutions to meet customer needChannel Optimization Business Process Architect - Principal (2012-2013)-Developed business process management (BPM) and CX solutions that improved existing business processes and systems -
International Operations DirectorJcpenney Aug 2006 - Sep 2012Plano, Texas, UsInternational Business Solutions Director (2012)-Led change via Business Solutions team for $3 Billion International Sourcing organization. -Transformed business support team within 90 days, eliminating non-value add functionsSenior Manager International Buying Office (IBO) Operations (2009-2012)-Led IBO Operations across 8 global locations. -Created organizational improvement driving change from 8 offices / 8 teams to 8 offices / 1 team-Drove vision of internal business partners as customers and led initiatives to improve internal Customer Experience-Led key improvement across multiple countries resulting in multi-day reduction in cycle timeSenior Project Manager - Merchandise Operations (2006-2009)-Led program of 4 Project Managers and 3 contractors with budget of >$25 million-Managed multiple concurrent projects requiring "C-level" communication-Managed overall program delivering financial benefit focused on customer experience and process efficiencies for JCP -
Project Management And Operational Excellence (Lean / Six Sigma Black Belt)Washington Mutual 2003 - 2006New York, Ny, UsCommercial Group-Delivered projects for financial services business with $10 million (20% of 2006 expense) financial benefit and improved customer experienceMortgage Division-$11.3 million benefit and improved customer experience by reducing application cycle times from 22 days to 15 days-$1.2 million delivered by improving appraisal cycle times -
Program/Project ManagerWaste Management (Contracted Via Rapidigm) 2001 - 2003-Restored $9 million project from previous over-budget and behind-schedule status-Negotiated $4 million dollar contract with software vendor and established Service Level Agreements-Coached and directed staff of 10 Waste Management employees and 15 vendor employees
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Business AnalystEl Paso Global Networks 2001 - 2001Managed process improvement and documentation for broadband start-up
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Business AnalystAirband Communications 2000 - 2001Carrollton, Texas, UsBusiness process analysis for start-up broadband wireless internet access provider determining cross-organizational functional needs, producing company-wide process and system changes -
Business AnalystInverge.Com 2000 - 2000Early member of start-up internet related business with business analyst role specializing in international and domestic tax calculation, payment, shipping rating and tracking for on-line commerce transactions
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Business AnalystCsc 1998 - 2000Global, UsConsultant on variety of high visibility engagements relating to team management, process improvement and systems implementation -
AnalystAccenture (Formerly Andersen Consulting) 1995 - 1998Dublin 2, IeTranslated business needs into technical and process solutions solving business problems and increasing productivity across multiple industries
Rick Denton Skills
Rick Denton Education Details
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Duke University
Frequently Asked Questions about Rick Denton
What company does Rick Denton work for?
Rick Denton works for Cx Passport Live
What is Rick Denton's role at the current company?
Rick Denton's current role is Live Podcast Host and Producer.
What is Rick Denton's email address?
Rick Denton's email address is ri****@****4cx.com
What is Rick Denton's direct phone number?
Rick Denton's direct phone number is (877) 383*****
What schools did Rick Denton attend?
Rick Denton attended Duke University.
What skills is Rick Denton known for?
Rick Denton has skills like Process Improvement, Leadership, Customer Experience, Project Management, Business Process, Strategy, Process Optimization, Operational Excellence, Business Strategy, Team Leadership, Business Intelligence, Six Sigma.
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