Ricardo Domenech Email and Phone Number

Managed service teams and subject matter experts supporting over 75,000 Citi employees actively engaged in compliance, risk management, privacy, and information security; included Level-1 Help Desk and Level-2 Escalation Support – applications involved: Cross Border Automation Tool (CBAT); Privacy Impact Assessment Tool (PIA); Regulatory Event Tracking system (RET); Issue & CAP Management System (iCAPS)Partnered with Citi’s individual business lines, product, technology and project teams to deliver effective customer service, successful resolution of client questions and issues, and to address audit requests and regulatory findings that were routinely madeCollaborated with these same partners to successfully implement required system enhancements; included documenting business and functional requirements, UAT, deployment and guidanceComposed and circulated communications and team reporting on metrics; presented monthly metrics and key performance and risk indicators to senior leadership while effectively meeting the service level agreement success rate of 90% or greaterDeveloped guidance materials, helpful hints, quick reference cards, user guides, and procedures

Coordinated client on-boarding initiatives with the bank’s project managers and clients that subscribed to the bank’s Performance & Analytics “white-label” arrangement; aligned development timelines, planned testing, and deployment of functional and service requirements.Worked in partnership with the client to established Service Level Agreements; routinely met all project plan milestones as scheduled.

Directed a team of investment performance consultants and analysts that were responsible for calculating investment results and producing performance measurement analysis, portfolio analytics, risk, and peer group comparisons for global institutional clients - corporations, public funds, endowments, foundations, investment managers, high net worth families and consulting firms.Made four to five informative quarterly presentations as scheduled on clients' investment results relative to benchmarks, portfolio manager performance, attribution and risk thresholds.Led cross selling initiatives, RFP presentations, and project management; drafted fee proposals.Prepared timely, accurate, and useful reports and exhibits for scheduled or on-demand client meetings, investment committee reviews and sales presentations.

Collaborated with Deutsche Bank's global institutional clients and other members of the Investment Consulting team in assisting plan sponsors with managing their investment programs successfully.Developed and executed an effective product strategy for performance analytics and achieved revenue growth of 6% and secured 9 competitive wins.Identified strategic marketing opportunities, responded to RFPs, drafted fee proposals, and played an active role in finalist and sales presentations.Aided in the design, development, and deployment of the bank’s performance measurement website released in early 2001 to positive feedback.

Managed a group of performance measurement analysts tasked with completing and rendering monthly performance measurement and attribution reporting as well as universe comparisons.Assessed client reporting requirements and enhanced service plans to consistently meet Service Level agreements and improve overall satisfaction.

Managed senior client services officers responsible for Bankers Trust's diversified global master trust relationships including defined benefit and defined contribution plans with total assets under custody in excess of $30 billion. Active participant in client calls and RFP presentations

Managed staff responsible for the day-to-day administration of Chase's global master trust and custody accounts, including defined benefit and defined contribution plans with aggregate assets in excess of $45 billionEvaluated the operational impact of new institutional business integrated into the service delivery organization. Identified processing, capacity and time needs, and KYC issues for new global master trust and custody business. Developed and implemented the Client Tracking System, enhancing the monthly new business review process for senior leadership

Monitored the status of equity and fixed income put and call options for Smith Barney's corporate and client accounts. Expedited time-critical processing of corporate actions