Rick Dottermusch Email & Phone Number

Rockville, Maryland

• Project management in Federal and quasi-Federal market spaces. Contract compliance management.• Java and Oracle application development supporting public sector clients using on-shore and off-shore delivery strategies.• Certified IBM/Curam Business Analyst – state and local government social program management applications.• Data analytics - data mining; analytics; and report generation to meet state and federal reporting requirements for social benefits quality control; auditing; and program management. Oracle SQL development and Jasper reporting.• Java, Reporting, and Oracle application porting to upgraded software platform releases. • Project builds; JUnit testing; functional testing; code development, SQL scripting, create and test customized application functionality.

Alexandria, Va

Patent Examiner at the United States Patent and Trademark Office specializing in the area of Computer Science, Architecture, and Graphical User Interfaces• Technically evaluate and render written opinions on patent applications and amendments.• Exceeded bi-weekly and quarterly metrics for written office action volume and quality.• Persuasively convey both verbally and in writing, Office’s position to applicants’ attorneys.

Germantown, Md

Web application development, business intelligence, sales & revenue forecasting, and process improvement professional supporting a worldwide sales force of 450+ professionals.• Designed, developed, and deployed multiple ASP.NET/C# web applications to provide real-time customized business intelligence and reporting for Sales, Finance, Marketing, and Corporate Management.• Partnered with Corporate Finance to create a web-based revenue forecasting tool to increase transparency of in-quarter revenue generation potential and boost revenue forecasting accuracy.• Administered Salesforce.com implementation to meet the needs of over 600 Sales, Support, and Marketing users. Resolved open incidents, maintained role hierarchy relevance to organization changes to drive user adoption, and project managed system enhancements. Generated customized reporting using native Salesforce and custom MS/SQL SSRS report generation tools.• Developed and instituted multiple processes for improving organizational rigor in attainment of bookings and revenue objectives. Championed the integration of CRM data into both bookings and revenue discussions to facilitate data-based decision making.

Led sales and technical support team to profitable, over-target growth in the communications-test & analysis solutions sales. Grew solution dominance in network equipment manufacturers, service providers, enterprises and US Federal Government. Application areas include wireless/wireline network montoring and optimization, IP network element and services testing and 3G/4G cellular drive test.• Initiated CTO-level evaluation of Agilent-proprietary optical switch technology at a large customer. Provided entrée to CEO for subsequent Agilent senior management interaction on additional topics. • Redeployed resources to grow team’s Canadian sales by 90% in two years to over $3.9M annually.• Developed compelling business case to extend the life of a test solution targeted for obsolescence. Contributed to over $2M in additional revenue while expanding the account base.• Improved team’s customer satisfaction index by 25% over three years by analyzing customer feedback, focusing attention on improvement, ensuring successful system start-up in new installations, and meeting product enhancement and support commitments.• Led subject matter experts to create and implement training programs for groups of 80+ sales and support professionals to address topics from TCP/IP networking to wireless network optimization.

Bsee, Electrical Engineering

Activities and Societies: Vice President Eta Kappa Nu - Ohio State ChapterGraduated Cum Laude Significant portion of expenses paid.

Masters, General Administration - Finance