Rick Dottermusch Email & Phone Number

Rockville, Maryland

• Project management in Federal and quasi-Federal market spaces. Contract compliance management.
• Java and Oracle application development supporting public sector clients using on-shore and off-shore delivery strategies.
• Certified IBM/Curam Business Analyst – state and local government social program management applications.
• Data analytics - data mining; analytics; and report generation to meet state and federal reporting requirements for social benefits quality control; auditing; and program management. Oracle SQL development and Jasper.
• Java, Reporting, and Oracle application porting to upgraded software platform releases.
• Project builds; JUnit testing; functional testing; code development, SQL scripting, create and test customized application functionality.

Alexandria, VA

• Patent Examiner at the United States Patent and Trademark Office specializing in the area of Computer Science, Architecture, and Graphical User Interfaces
• Technically evaluate and render written opinions on patent applications and amendments.
• Exceeded bi-weekly and quarterly metrics for written office action volume and quality.
• Persuasively convey both verbally and in writing, Office’s position to applicants’ attorneys.

Germantown, MD

• Web application development, business intelligence, sales & revenue forecasting, and process improvement professional supporting a worldwide sales force of 450+ professionals.
• Designed, developed, and deployed multiple ASP.NET/C# web applications to provide real-time customized business intelligence and reporting for Sales, Finance, Marketing, and Corporate Management.
• Partnered with Corporate Finance to create a web-based revenue forecasting tool to increase transparency of in-quarter revenue generation potential and boost revenue forecasting accuracy.
• Administered Salesforce.com implementation to meet the needs of over 600 Sales, Support, and Marketing users. Resolved open incidents, maintained role hierarchy relevance to organization changes to drive user adoption.
• Developed and instituted multiple processes for improving organizational rigor in attainment of bookings and revenue objectives. Championed the integration of CRM data into both bookings and revenue discussions to.

• Led sales and technical support team to profitable, over-target growth in the communications-test & analysis solutions sales. Grew solution dominance in network equipment manufacturers, service providers, enterprises.
• Initiated CTO-level evaluation of Agilent-proprietary optical switch technology at a large customer. Provided entrée to CEO for subsequent Agilent senior management interaction on additional topics.
• Redeployed resources to grow team’s Canadian sales by 90% in two years to over $3.9M annually.
• Developed compelling business case to extend the life of a test solution targeted for obsolescence. Contributed to over $2M in additional revenue while expanding the account base.
• Improved team’s customer satisfaction index by 25% over three years by analyzing customer feedback, focusing attention on improvement, ensuring successful system start-up in new installations, and meeting product.
• Led subject matter experts to create and implement training programs for groups of 80+ sales and support professionals to address topics from TCP/IP networking to wireless network optimization.

Bsee, Electrical Engineering

Activities and Societies: Vice President Eta Kappa Nu - Ohio State ChapterGraduated Cum Laude Significant portion of expenses paid by.

Masters, General Administration - Finance