Drive lean implementation by coaching Value Stream Mapping teams, facilitating Kaizen Events and creating standardized applicable lean tools/templates.

• Lean Six Sigma program manager.• Trained and implemented Hoshin Kanri with executive team.• Project leader for top-two executive-level improvement projects.• Reduced RGAs by 50%, resulting in year-over-year savings reduction of $2.1M.• Improved trade-in collection process, resulting in $775k savings in first half year.• Led PMO steering team and prioritized improvement projects.• Served as Kaizen and Kaizen Event facilitator.• Coached and mentored employees on several Lean and Six Sigma continuous improvement efforts.

• Served as acting CAPA program manager.• Closed 11 out of 12 initial CAPAs in five months.• Implemented improvements to CAPA process, updating both procedure and form.• Closed CAPA due to FCA in 69 days.• Created and conducted CAPA 101 training for general understanding of CAPA process.• Implemented MasterControl CAPA module and issue review workflows.• Interim resource to generate QMS monthly scorecard.

• Developed and implemented Quality Assurance and Continuous programs.• Developed and implemented document control standardized procedures.• Standardized and digitized internal inspections, allowing applicable tracking and meaningful metrics.• Developed and delivered basic problem-solving training to 14 internal fleet officers.• Created corrective/preventive action workflow for internal inspection follow-up.• Developed appropriate metrics to ensure continuous improvement.• Completed several improvement projects, including:o Reduction of queue at guest services desk by 50%.o Identifying root cause in failed meal count system and developing action plan for improvements to process and appropriate metrics to track performance to process.

• Developed training courses for measurement system analysis, capability analysis, FMEA, and statistical process control.• Conducted training for all supplier quality engineers globally.• Collected and reported APQP deployment KPIs monthly.• Provided training to management team on daily management.• Implemented daily management for global supplier quality risk management team.• Developed SharePoint APQP deployment calendar, allowing different business groups to plan and schedule appropriate training.

• Implemented one-piece flow on warehouse processing line, reducing lead time by 30%.• Completed re-layout of warehouse processing lines, improving space efficiency by 25%.

• Six Sigma program manager (Green Belt and Black Belt) responsible for reviewing and approving all candidates prior to training, conducting toll-gate reviews for all candidates, and maintaining and reporting performance metrics; achieved over €2.0M in validated savings.• Lean Deployment program leader for the Ultrasound sales organization; first within company to exit Phase One.• Completed cross-functional flow charts and standardized process documentation for funnel management, orders forecasting, and trade-in process.• Conducted bimonthly end-to-end Lean Basics training and quarterly Kaizen Event Leader training classes, training over 400 employees in 16 sessions in Lean Basics and over 50 employees in five sessions for Kaizen Event Leader.• Created and implemented new corrective action/preventive action (CAPA) process, resulting in 75% reduction in overdue CAPAs.• Contributed to and closed 19 overdue CAPAs, turning KPI to green from red for first time in three years.• Mentored over 40 Kaizen Event Leaders, achieving significant hard savings in defect and lead time reductions. • Led Kaizen Event reducing number of invoices not printing/mailed from 3,000 per month to less than one.

Led global quality call-to-action initiative as part of the complaint handling core team responsible for identifying process inter-dependencies, defining success metrics, identifying other related concurrent projects, reviewing 483 audit findings and internal audits for root causes, developing an end-to-end value stream map with cycle times, participating on the trending sub-team, and ensuring the solution effectiveness through appropriate validation. Developed standardized process qualification requirements to ensure acceptable level of performance prior to and concurrent with business unit implementation by key market.

Led Black Belt cross-functional team involved in development of Ultrasound Refurbishment Strategy, which generated over $1M additional EBITA in 2009. Facilitated development, validation, and implementation of quality tool to objectively measure quality of CAPA records, which became global standard. Led development and implementation of DFSS project to update installed base database and service contracts for Imaging systems upgrades, resulting in 100% database accuracy, with initial $715K realized profit and another $325K projected annually. Served on 2009 United Way campaign team, increasing year-over-year contributions by 64% and participation by 12%; 2010 campaign member resulting in increased participation of 4%.

Directly responsible for managing the Environmental Management System and creating, implementing and managing the first Philips North America certified OHSAS 18001 Safety Management System, resulting in Quality Improvement Competition World Finalist. Directed a 4-person team of professionals including a registered nurse, workers’ compensation claims manager, environmental engineer and an administrative assistant. Managed a $530K budget, weekly 1:1 meeting, professional development of staff, and annual performance reviews. Participated in bi-annual environmental and safety audits with minimal findings or corrective actions required. 100% of findings corrected in a timely fashion and managed through a CAPA database and tracking tool. Submitted bi-annual Sustainability reports, automating and documenting the process to enable continuous improvement. Assisted Sustainability Director in analyzing trends and generating annual reports.