Rick James Email & Phone Number

Shreveport, La, Us

Shreveport, La, Us

Bakersfield, California, Us

Bangalore, Karnataka, In

Set up, monitored, and managed AWS infrastructure and DevOps pipeline from the ground up. Managednetwork infrastructure and equipment at local office. Evaluated and recommended software andtechnologies used by developers and remainder of company. Deployed, configured, and monitored Linuxservers deployed on AWS EC2 instances. Purchased, configured, and troubleshot company software,including bugs and other code issues. Worked with developers to write scripts for automating deploymentof code and applications to beta, staging, and production AWS environments. Managed all aspects ofcompany's technical environment.* Setup Ci/CD pipeline from scratch taking developers code commits via BitBucket, building via Jenkins,testing via SonarQube, then deploying as a microservice to AWS in either the Beta, Staging, or Productionenvironment based on the branch the code was committed to* Helped startup company to grow from having a few employees to having nearly 10 Developers and20+ AWS EC2 instances worldwide six months later, running microservices and application programminginterfaces; microservices and APIs were developed internally, and they were deployed through DevOpspipeline to AWS infrastructure.* Utilized ticketing, collaboration, and other software to drive company operation, and set up emails incorporate Gmail/G Suite account.* Sizing, performance management and implementation of fault tolerant architectures.* Monitoring and response to actionable alerts from Prometheus monitoring software.* Shell scripting for system administration.* Worked with QA to automate testing using Selenium and other testing software such as SonarQube* Participated in Sprints and developed code and scripts as part of an Agile development environment* Atlassian (Jira and Confluence) management and configuration

Coordinated all projects and installations between IT Department and store locations. Designed,developed, tested, and implemented enhancements, custom features, and modules for ASP.NET 3.5,company website, and Intranet. Created numerous custom windows and Web applications for variousdepartments and purposes. Application testing, quality assurance, and performance testing for all writtenmodules and applications. Managed all workstations and Windows Servers. Performed network addressassignment.* Managed team of five IT personnel.* Provided help desk, technical, network, and remote support for 48 stores located in three states.* Managed team of five IT Personnel, coordinated all projects and installations between the IT Departmentand store locations* Internet and Intranet site development and maintenance utilizing dynamic HTML, ASP.NET, JavaScript,CSS and C#.* Search Engine Optimization and Performance testing/optimization for external website.* SQL Server database design, maintenance, and administration* PL/SQL Programming against Oracle 8i Database* Help desk, Technical, Network and remote support for 48 stores located in three states* Hardware repair, upgrades, and installation* Managed VMware Virtual Environment health and backups* Patch Management and application deployment companywide using SCCM, GPO, and various scripting

Worked as Bellsouth Digital Subscriber Line Technical Support Tier 2 Agent/Supervisor and Sprint PCSBilling Technical Support Agent/Supervisor. Facilitated computer diagnostics and repair efforts.* Managed team of up to 20 Tech Support Agents.* Served as Subject Matter Expert for new agents.* Call Center, Computer Diagnostics and Repair

Associate Of Applied Science, Programming And Analytics

Bachelor'S Degree, Computer Science