Rickey Montgomery Email and Phone Number

Identify, research, and resolve technical problems. Respond to telephone calls, email and personnel requests for technical support. Document, track and monitor problems to ensure a timely resolution. Follow defined SOP for Incident, ticket documentation, escalation, notification and resolution. Work with software development team and testing team to identify root causes of problems. Communicate with Tier 1 Help Desk and Customer on the status of trouble tickets. Close trouble tickets upon resolution of issues.

Provide Tier 1/Tier 2 hands-on hardware, software, operating system, VOIP, and cellular phone support for Engineers and CAD Designers in Corpus Christi office and surrounding Project Offices.Provide Tier 1/Tier 2 hardware, software, operating system, VOIP, and cellular phone support for Engineers, Architects, and CAD Designers in offices across Texas and Louisiana.Track and document issues and resolutions using Microsoft System Center Service Manager, passing issues to Tier 3 as appropriate.Create application packages and policies for hardware and software deployment using Microsoft System Center Configuration Manager and Microsoft Active Directory.Create and manage User and Computer access rights and group policies using Microsoft Active Directory.Conduct operating system and software installations to facilitate company lease replacement process.Conduct new hardware and software tests to evaluate the functionality and ease of use. Make recommendations to management regarding hardware/software purchase decisions.Work with IT Support Manager to research alternative approaches to existing hardware and software.Requisition hardware, software, and cellular phones using Oracle E-Business Suite.

Define, document, and coordinate Business Unit requirements and tasks involved in the installation, configuration, testing, and support of Work Management and Mobile Data Computer hardware and software systems.Create and maintain operating system and software deployment images for Panasonic CF-30 Mobile Data Computer systems.Provide Tier 1 Help Desk phone support for Work Management and Mobile Data Computer systems on a rotational basis.Provide Tier 2 support for Work Management and Mobile Data Computer systems. Track and document issues and resolutions using BMC Remedy system.Create and manage User and Computer access rights using Microsoft Active Directory.Manage and update Microsoft SharePoint knowledge base of issues and resolutions.Create and maintain operating system and software deployment images for Mobile Data Computer systems.Travel to offices across south Texas on a quarterly basis to meet with users to determine issues and upgrade requirements from field users.Provide hardware and software training for end users as necessary.

Define, document, and coordinate IT requirements and tasks involved in the installation, configuration, testing, and support of Outage Management software system. Provide Tier 1/Tier 2 hands-on hardware, software, and operating system support for Outage Management system. Track and document issues and resolutions using BMC Remedy system.Provide hardware and software training for end users.Perform System Administrator duties for a network consisting of two NT servers and one UNIX server on a domain with fifty users.

Create and deploy client/server based Mobile Data Computer system using COBOL and Microsoft Visual Basic deployed on laptops in company vehicles communicating over a three-tier 800 MHz radio network.

Maintenance and enhancement programming on Quality Control support programs using COBOL, SQL, JCL, and a variety of proprietary languages in a MVS/IMS environment.

Installation, documentation, configuration, setup, testing, field support, and repair of hardware and software systems used by 200 Equipment Technicians and 6 Equipment Engineers in ten repair shops in the north and central Texas area.Provide hardware and software training for end users.

Installation, documentation, configuration, setup, testing, field support, and repair of hardware and software systems used by 50 Equipment Technicians in three repair shops in the Dallas area.Provide hardware and software training for end users.

Maintenance and repair of process control equipment in a production factory.

Maintenance and repair of electronic recording equipment related to oil pipeline survey.

Supervisor of crew responsible for maintenance and repair of shipboard gun turrets. Supervisor of crew responsible for issuance, maintenance, and repair of armory small arms.Honorable Discharge.