Rickey Nelson Email & Phone Number

Leeds, England, United Kingdom

Leeds, England, United Kingdom

• National Highways Wintel and Stop Vehicle Detection
• Responding promptly to IT support requests and efficiently resolving network, hardware, and software issues for contact centers, offices and smart motorways across the United Kingdom.
• Active participation in bridge calls for high-priority incidents (P1 and P2) to ensure timely resolution and minimize business impact.
• Performing regular technical maintenance activities, including software installations and updates, utilizing tools such as SCCM, ECP, and CUCM.
• Playing a vital role in creating, managing, and providing support for various Active Directory groups, ensuring efficient user management and access control.
• Leveraging basic PowerShell scripting skills to implement new services and automate routine tasks, enhancing productivity and reducing manual efforts.

Wakefield, England, United Kingdom

Respond to incoming requests for IT support and resolve network, hardware and software issues for all of Gallaghers Contact Centres and Offices across the UK. Also perform technical maintenance and software installations and updates, such as ECP and CUCM amongst others

Wakefield, England, United Kingdom

This role was to provide a single point contact for users and to deal with the management of both routine and non-routine incidents, problems and requests. Tasks were allocated over the phone and all tasks were completed within the agreed SLAs and KPIs. My role was to deliver a first class service and i did this by showing empathy and taking ownership of.

Leeds, United Kingdom

My Secondment with Local Systems was transferred in August 2018 to work full time with Live Connect with the department growing and becoming BAU. I now run and maintain the Live Connect hardware, software and network for all Live Connect and Live Connect@Home this is a pilot which is Video Conferencing into people’s home rather than branches. So I support.

Arlington Business Centre

I was on a Development scheme since March which was to help out for 3 weeks with the departments moving around. This was extended until further notice of which I have learnt the role in more depth for example with employee deletes and also team creates. I have done this along with any problem solving and adhoc fixes to ensure there is minimum downtime for.

Arlington Business Centre

In this role, I was a Premier specialist CSR who delivered superior customer service by dealing withthe customer query as quickly and politely as possible, while educating the customer with our newproducts and services. This ranges from our lending products to our alternative channels of banking to help the customer keep more in control over their finances.

At Educate to Motivate (ETM) I held the position of team leader. ETM was a company that worked as part of the cobra organisation, which is a direct marketing business. Their main client was working with BskyB,and my main role involved training a team and educating in different method of sales and also about the business’s principles and methods. I would.

I worked for Morrison’s part time while studying. My job responsibilities were to make sure that the shop floor was full of correctly organised products, stock take, customer services and general cleaning.

I worked part time uploading, updating and maintaining the business’s website for advertising holidays over the internet. I also managed the mail-merge to send confirmation letters to customers and answer enquires over the telephone.

Btec National Diploma Level 3

• BTEC National Diploma for IT Practitioners Distinction / Merit / Merit • Key Skills Communications / Application of Number Pass • Cisco.

Education record

• ASET Plumbing (level 1) • introduction to safety in the Construction Industry award • Clait, Clait plus –ICT • First aid-day course passed

Education record

• Information Technology(VGCSE) BB • Sciences C • Mathematics B • Media Studies C • English Literature / Language C / C • Leisure &.