Kyle Fuller Email & Phone Number

Vance, Al, Us

Ladson, South Carolina, Us

• Develops strategies for retention, recruitment, training, coaching and knowledge management. Manage employee relations throughout the organization. This includes advising, counseling, providing policy clarification, and leading various employment actions, as well as the ongoing enforcement of labor standards• Manage a creative and systematic approach to workforce recruitment and retention; managing the full recruitment cycle through onboarding• Manages, motivates and develops team using target agreements and performance appraisals• Provides strategic advice to company decision-makers• Informs upper management on all critical talent acquisition and human resources matters• Directs wellness initiatives and programs to support overall team member wellness• Reviews documentation and records management and administration plans• Drives best practices on Production and Maintenance staffing and planning processes• Develops, organizes, and coordinates all Production and Maintenance manpower planning and wellness program activities. Prepares and produces work volume and staffing forecasts. Identifies opportunities for improvement and recommend solutions. Managing and supporting critical agency human capital and workforce operations. Promote and provide workplace solutions.

Ladson, South Carolina, Us

• Establishes and manages commercial and contractual relationships with external service providers• Negotiates about contract conditions with external vendors and suppliers• Develops and implements the accounting model in cooperation with service providers (e.g. flat rate, SLA-based)• Reviews service management contracts, service reports, invoices, change requests, etc.• Ensures that external partners meet contractual agreements• Supports the IT departments in commercial and contractual issues• Collaborates with internal stakeholders to determine sourcing needs and evaluate supplier satisfaction• Continuously updates the IT sourcing strategy and supplier portfolio in accordance with internal stakeholders to increase quality and reduce costs• Provides transparent information in reports about sourcing activities, supplier performance and contract risks• First contact for IT project stakeholders• Formulates, manages and monitors SLA/OLA while staying in close contact with project stakeholders (ensures transparency of costs, consumption and performance of IT services and solutions)• Creation of service catalogue and service descriptions together with service owners• Support and coordination in the calculation of service prices• Secures the operation including escalation management and ensures an end to end quality performance according to SLA/OLA• Ensures that all service and response targets are understood and achieved with an efficient use of resources• Planning, coordination, implementation and documentation of IT projects• Identification of process improvements and innovative solutions with a focus on increasing efficiency• Continuous quality management including monitoring operation metrics• Close collaboration with Business Relationship Manager• Experience in IT Service Management and knowledge of best practice service operations management analytics tools (e.g. Tableau, Power BI)

Hatfield, Hertfordshire, Gb

I am the Team Manager at Mercedes-Benz in Ladson, SC on behalf of Computacenter.Role Responsibility• Produces and analyzes management reports to allocate work and report on trends• Resolves customer escalation in a timely manner to avoid disruption and minimize business impact• Plans and distributes workload appropriately to ensure that business needs and deadlines are met.• Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required• Controls relevant costs lines in order to meet budgetary requirements• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization• Responsible for achievement of Onsite Service Level and Key Performance• Indicators for specific service areas – Region, Location or Business area• Responsible for Onsite operational efficiency and effectiveness• Responsible for Customer Satisfaction Onsite• Responsible for operational quality and team performance, managing direct reports to achieve required performance levels• Local escalation point for the Onsite services

Hatfield, Hertfordshire, Gb

I am a Site Lead Engineer at Mercedes-Benz in Ladson, SC on behalf of Computacenter.Role Responsibility• Produces and analyzes management reports to allocate work and report on trends• Resolves customer escalation in a timely manner to avoid disruption and minimize business impact• Plans and distributes workload appropriately to ensure that business needs and deadlines are met.• Provides clear, concise and relevant communication to ensure clarity of objectives and outputs required• Controls relevant costs lines in order to meet budgetary requirements• Act in accordance with Computacenter Information Security Policies and report any potential or actual Security events or other Security risks to the organization• Responsible for achievement of Onsite Service Level and Key Performance• Indicators for specific service areas – Region, Location or Business area• Responsible for Onsite operational efficiency and effectiveness• Responsible for Customer Satisfaction Onsite• Responsible for operational quality and team performance, managing direct reports to achieve required performance levels• Local escalation point for the Onsite services

Hatfield, Hertfordshire, Gb

I am a Network Analyst at Mercedes-Benz in Ladson, SC on behalf of Computacenter.• Cisco Catalyst Switches (3500, 4500, 6500)series• Cisco Nexus equipment• Cisco Prime • Cisco WCS (Wireless Controller)• VSS (Virtual Switching Systems) Technology• Microsoft Visio• Vital QIP (DNS /DHCP)• CISM (Remedy Ticketing System)• Check-point/Juniper/Fortinet (Firewall)• Ca Spectrum (International Infrastructure Network Management Tool)• Command (Infrastructure Management Software)• ITIL v3• Switches and Routers configurations / T-shoot• Daily T-shoot of Distribution and Access layers of Infrastructure• Work with Project Managers to create and implement an action plan for various projects related to the Network Infrastructure. • Incident Management • Change Management• Escalation Management• Problem Management

Hatfield, Hertfordshire, Gb

I am a Network Analyst at Mercedes-Benz in Vance, AL on behalf of ComputaCenter.• Cisco Catalyst Switches (3500, 4500, 6500)series• Cisco Nexus equipment• Cisco Prime • Cisco WCS (Wireless Controller)• VSS (Virtual Switching Systems) Technology• Microsoft Visio• Vital QIP (DNS /DHCP)• CISM (Remedy Ticketing System)• Check-point/Juniper/Fortinet (Firewall)• Ca Spectrum (International Infrastructure Network Management Tool)• Command (Infrastructure Management Software)• ITIL v3• Switches and Routers configurations / T-shoot• Daily T-shoot of Distribution and Access layers of Infrastructure• Work with Project Managers to create and implement an action plan for various projects related to the Network Infrastructure. • Incident Management • Change Management• Escalation Management• Problem Management

95877 Bezons, Fr

I provide support to all Mercedes Benz International (MBUSI) employees. I am responsible for supporting a range of devices. These devices include: HMI (Human Machine Interface), Micro scanners, MC9090 and MC9190, MC75 by Motorola barcode scanners. SAP and PLUS Machines and also a range of other administrative devices. We are constantly updating equipment and devices, so we are responsible for mastering the device and being able to explain it's functions to end users.

95877 Bezons, Fr

I was part of part of a team that did a windows 7 refresh for all Human Machine Interfaces at Mercedes Benz International (MBUSI). This involved moving al lot of data from different servers and directories to specific location in a timely manner. This sometimes involved resolving issues quickly due to important data helping the process of automation take place within the infrastructure of Mercedes.

Birmingham, Al, Us

• Provide full support to SuccessEHS clients, including helping customers resolve support issues that are both critical and non-critical in nature, educating customers on the product, and championing critical issues throughout the company.• Participate in troubleshooting hardware issues and hardware setup issues with clients over the phone or through e-mail. • Exercise independent judgment in determining the nature of the problem, how to resolve the issue, and when to ask for assistance. • Exercise discretion when accessing protected patient health information as it relates to client issues and needs.• Work through all client issues in a timely and efficient manner in order to ensure client satisfaction.• Log reported problems and resolutions in call tracking system. • Recreate and document client issues in a manner that programmers, QA analysts, and other Customer Support employees can understand to further analyze the issue in order to reach the most efficient resolution.• Monitor and follow up on open issues and assignments. • Serve as a liaison between the client and other departments, such as SuccessEHS programmers, database analysts, and system administrators in order to achieve full resolution on client issues.• Continuous learning of applicable software, hardware, and networks in order to maintain advanced knowledge and efficiently support SuccessEHS clients. • Participate in after-hours pager support on a rotating basis.

• Daily supervision of hundreds of inmates• Consistently Exceeds standards on yearly evaluation• Require little to no Supervision• Certify every year on multiple tactical operations• PPCT and SSGT Certified• Sabre Red and CPR Certified