Rick Ferrante Email & Phone Number

Oversaw architecture, technical leadership, and design of ESM Portfolio offering, set of monitoring and management services that augment ITSM client engagements.• Co-Developed Portfolio execution strategy in accordance with overall corporate and business unit strategy.• Reviewed available and emerging technologies, determining potential business value.• Represented ESM Portfolio to various Unisys communities, including delivery, sales solution architects, cross-functional teams, and peer portfolio teams.• Advocated leveraging existing tools and solutions where possible, managing complexity and cost.• Oversaw technical aspects of ESM release cycles.

Reston, Virginia

Responsible for enterprise monitoring and management.• Architected enterprise solutions meeting high availability requirements supporting fault management, event and impact management, configuration management, capacity management, and log management using a combination of commercial and custom developed software• Designed and managed phased transformations of critical enterprise services• Automated configuration updates for all monitoring and management tools based on Remedy asset management repository• Developed LAMP-based global network command center web solution for event management and alarm browsing featuring a Remedy-based administrative interface, advanced correlation, alert enrichment, auto-ticketing, bounce detection, silence detection (heartbeat monitoring), and other advanced features• Designed and developed numerous systems and integrations in areas including critical messaging, message service unit (MSU) accounting, availability, and utilization reporting among others• Oversaw global production monitoring and management environment. Established on-call rotation and support system with escalations for unhandled alerts• Drove initiative for VMWare virtual lab supporting isolated testing of monitoring and management systems with device simulation and required shared services (e.g. Remedy, DNS, Active Directory)• Formalized requirement gathering processes and bundling of formal system releases with configurations under version control.• Developed standard agent for management of monitoring and management systems. System was adopted globally for management of all OSS systems.• Chaired subcommittee on management domain for corporate enterprise architecture review board.• Tools Managed: Splunk, NerveCenter, InfoVista, Alterpoint, HP OpenView Network Node Manager, Micromuse Netcool Omnibus, and other in-house developed tools.• Technology Applied: Perl, PHP, C, C++, MySQL, RedHat Linux, CentOS.

Initially responsible for development of modeling tools (C++, Oracle Pro*C, and perl) supporting the evaluation of proposals for federal telecommunication contracts. Later moved into a group where I was a part of a team that tested off-the-shelf network management applications for use by the joint U.S. military exercises and operations (JDIICS-D).