John Flake Email & Phone Number

Tampa, Florida, Us

• Develop product vision, strategy, and roadmap for a new SaaS benefit administration and billing platform new SaaS benefit administration platform strategy to support 3 times volume, reduce errors by 70%, and reduce client implementation time by 2/3 based on user research, data, and industry needs• Create strategic initiatives which focused executive leadership around optimization, enablement, and scalability in order to take advantage of growth opportunities• Consult senior management (including C level) on product vision, and how it will position Corestream to be a market leader in the benefits space, and create opportunities to productize the platform• Prioritize roadmap to achieve product goals and metrics based on business value, risk assessment, process and organizational assessments, and feedback• Coordinate design and discovery meetings and decisions with internal stakeholders• Manage a product staff responsible for platform product execution• Lead 2 lean agile development teams responsible for technology associated with the new client implementation, benefit enrollment, billing, payment handling, payment reconciliation, B2B data exchange, and database management experiences• Participate in new product / vendor evaluations to determine fit and positioning of the product/vendor within the Corestream benefits platform• Create product backlog of features, epics, and user stories which define the development team's work and approve team's work prior to implementation• Develop product documentation to communicate upcoming features and products to internal teams• Establish criteria for each milestone within product roadmap as means to measure developmental progress• Maintain positive vendor relations to build strong partnerships• Set goals and formalized policies to maximize team performance and keep project on-task

Tampa, Florida, Us

• Develop product vision, strategy, and roadmap for a new SaaS benefit administration and billing platform new SaaS benefit administration platform strategy to support 3 times volume, reduce errors by 70%, and reduce client implementation time by 2/3 based on user research, data, and industry needs• Create strategic initiatives which focused executive leadership around optimization, enablement, and scalability in order to take advantage of growth opportunities• Consult senior management (including C level) on product vision, and how it will position Corestream to be a market leader in the benefits space, and create opportunities to productize the platform• Prioritize roadmap to achieve product goals and metrics based on business value, risk assessment, process and organizational assessments, and feedback• Coordinate design and discovery meetings and decisions with internal stakeholders• Lead 2 lean agile development teams responsible for technology associated with the new client implementation, benefit enrollment, billing, payment handling, payment reconciliation, B2B data exchange, and database management experiences• Participate in new product / vendor evaluations to determine fit and positioning of the product/vendor within the Corestream benefits platform• Create product backlog of features, epics, and user stories which define the development team's work and approve team's work prior to implementation• Develop product documentation to communicate upcoming features and products to internal teams• Establish criteria for each milestone within product roadmap as means to measure developmental progress• Maintain positive vendor relations to build strong partnerships• Set goals and formalized policies to maximize team performance and keep project on-task

Baltimore, Maryland, Us

• Led agile business intelligence team that designed and developed information architecture, data models, and business intelligence capabilities to standardize definition and usage of Retail Division Success Metrics and Key Performance Indicators• Led team to standardize divisional reporting which eliminated over 30 reports and 120 hours/month in manual effort• Developed onboarding program that shortened onboarding from 6 months to 1 month• Consulted senior management on building out sustainable, scalable, lean processes and technical capabilities incorporating process automation, technical innovation, and data integration• Utilized data visualization techniques to expose patterns and trends in large data sets to identify core problems within complex business ecosystems, make 'insight to action' recommendations, and drive business strategies• Provided financial and impact analysis on future and current strategic initiatives to drive planning and technology investments• Supported intelligence needs of all departments within the division• Facilitated agile ceremonies including stand ups, backlog refinement, and retrospectives• Coached and developed analysts, senior analysts and developers• Collaborated with stakeholders to identify business needs and data sources• Developed and implemented data governance policies and procedures• Directed implementation and onboarding of new business intelligence tools

Baltimore, Maryland, Us

• Led sales processes, technology, and data design which increased sales from $1B / year to over $12B / year• Facilitated process and technology projects that generated $392 Million annual incremental sales • Partnered with Marketing and Sales management to develop campaign management strategies (over 100 campaigns) which maximize associate talent and customer experience• Evaluated creative content development process and interactions between the Internal Advertising Agency and Enterprise Publishing which lead to organizational redesign, new technology, and increased accountability and tracking through redesigned Key Performance Metrics• Created centralized voice of the customer strategy and process to identify core customer concerns and generate process and technology improvements across multiple divisions resulting in 10% reduction in phone call volume, and multiple improvements to digital customer experience• Product manager and primary consultant for voice of the customer, next logical offer messaging, and sales opportunity management system and processes• Led development of product roadmap, enhancement backlog prioritization, and strategic planning for sales management and voice of customer technologies, processes, and analytics• Collaborated with sales, service, and marketing to build business strategies to transform how opportunities are managed across Retail Sales channels• Promoted strategic partnerships between 7 departments in 6 locations through establishment of uniform customer experience initiatives• Led cross-functional teams in development of operational ecosystems capable of achieving strategic objectives• Partnered with senior leaders to define department and associate performance metrics • Designed and led development of information architecture, data warehouse, and BI• Prioritized roadmap in order to achieve product goals and metrics• Developed product documentation to communicate upcoming features and products to internal teams

Baltimore, Maryland, Us

• Developed and facilitate training on investments, sales techniques, relationship management, and systems• Led financial sales coaching and investment training for 30 Investment Specialist and 100 Service Specialists.• EDGE Management Training Graduate

Lake Buena Vista, Florida, Us

• Supervised operation of 17 aquatic animal habitats• Facilitated project management• Developed and facilitated organizational training• Coached and evaluated employee performance for 60 cast members

Mba, Finance

Bs, Biology