John Flake Email & Phone Number

Tampa, Florida, US

• Develop product vision, strategy, and roadmap for a new SaaS benefit administration and billing platform new SaaS benefit administration platform strategy to support 3 times volume, reduce errors by 70%, and reduce.
• Create strategic initiatives which focused executive leadership around optimization, enablement, and scalability in order to take advantage of growth opportunities
• Consult senior management (including C level) on product vision, and how it will position Corestream to be a market leader in the benefits space, and create opportunities to productize the platform
• Prioritize roadmap to achieve product goals and metrics based on business value, risk assessment, process and organizational assessments, and feedback
• Coordinate design and discovery meetings and decisions with internal stakeholders
• Manage a product staff responsible for platform product execution

Tampa, Florida, US

• Develop product vision, strategy, and roadmap for a new SaaS benefit administration and billing platform new SaaS benefit administration platform strategy to support 3 times volume, reduce errors by 70%, and reduce.
• Create strategic initiatives which focused executive leadership around optimization, enablement, and scalability in order to take advantage of growth opportunities
• Consult senior management (including C level) on product vision, and how it will position Corestream to be a market leader in the benefits space, and create opportunities to productize the platform
• Prioritize roadmap to achieve product goals and metrics based on business value, risk assessment, process and organizational assessments, and feedback
• Coordinate design and discovery meetings and decisions with internal stakeholders
• Lead 2 lean agile development teams responsible for technology associated with the new client implementation, benefit enrollment, billing, payment handling, payment reconciliation, B2B data exchange, and database.

Baltimore, Maryland, US

• Led agile business intelligence team that designed and developed information architecture, data models, and business intelligence capabilities to standardize definition and usage of Retail Division Success Metrics and.
• Led team to standardize divisional reporting which eliminated over 30 reports and 120 hours/month in manual effort
• Developed onboarding program that shortened onboarding from 6 months to 1 month
• Consulted senior management on building out sustainable, scalable, lean processes and technical capabilities incorporating process automation, technical innovation, and data integration
• Utilized data visualization techniques to expose patterns and trends in large data sets to identify core problems within complex business ecosystems, make 'insight to action' recommendations, and drive business.
• Provided financial and impact analysis on future and current strategic initiatives to drive planning and technology investments

Baltimore, Maryland, US

• Led sales processes, technology, and data design which increased sales from $1B / year to over $12B / year
• Facilitated process and technology projects that generated $392 Million annual incremental sales
• Partnered with Marketing and Sales management to develop campaign management strategies (over 100 campaigns) which maximize associate talent and customer experience
• Evaluated creative content development process and interactions between the Internal Advertising Agency and Enterprise Publishing which lead to organizational redesign, new technology, and increased accountability and.
• Created centralized voice of the customer strategy and process to identify core customer concerns and generate process and technology improvements across multiple divisions resulting in 10% reduction in phone call.
• Product manager and primary consultant for voice of the customer, next logical offer messaging, and sales opportunity management system and processes

Baltimore, Maryland, US

• Developed and facilitate training on investments, sales techniques, relationship management, and systems
• Led financial sales coaching and investment training for 30 Investment Specialist and 100 Service Specialists.
• EDGE Management Training Graduate

Lake Buena Vista, Florida, US

• Supervised operation of 17 aquatic animal habitats
• Facilitated project management
• Developed and facilitated organizational training
• Coached and evaluated employee performance for 60 cast members

Mba, Finance

Bs, Biology