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Multi-dimensional and forward thinking senior IT executive, providing leadership, vision, creativity, and business acumen. Extensive experience in leading and defining strategic and support activities for Infrastructure and Operations. Proven aptitude in building and leading large and distributed teams. Skilled in relationship building. Accomplished in planning and executing from concept thorough production. Driven to achieve results and exceed expectations that ensure an organization’s long-term and sustained success.
Toyota Financial Services
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National Manager - Technical OperationsToyota Financial Services 2016 - Present
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Sr. Director - Technology Service OperationsJcpenney 2010 - 2016Plano, Texas, UsOversaw and directed IT operations processes, support, production and projects while overseeing up to 150 direct/indirect reports. Changed process to division-wide standardized change management program and platform targeted at identifying, reviewing, scheduling and approving changes in all IT environments, and including standardized reporting/implementation of standardized change advisory board. Designed, built and implemented technology solution center for corporate desktop support, focused on providing support while educating user. Presented new organizational programs at 2014 Gartner Infrastructure Operations Summit. Created, documented and implemented business continuity plan for areas of responsibility. • Designed, implemented and executed problem management program targeted at reducing incidents and associated outages, reducing 120,000 incidents first year and 100,000 second year.• Redesigned and revitalized company’s technical service desk, involving development of new approach to handling incidents, streamlining process and focusing on first contact resolution program increasing first contact resolution (FCR) from 60% to consistent 80%. Ensured program reduced overall number of incoming and outgoing calls to service desk by 33%.• Developed and implemented processes for introducing support of new work as well as program to manage mobile technology and costs, reducing costs 25% in first three months.• Created, built and implemented store self help program allowing stores to handle standardized replacement of hardware and acquisition/training issues without need to call service desk. Facilitated addition of online video training to store self help system as well as “My Store” feature, tracking equipment shipments, open incidents and roll-out schedules, while handling 40% of all store related issues and reducing time required by store to process replacement hardware ten fold. -
Director Of It Field OperationsJcpenney Jan 2007 - Feb 2010Plano, Texas, UsManaged daily operations for two corporate data centers, 17 geographically dispersed IT teams and smaller equipment installations, including 200 direct/indirect reports. Implemented cost saving environmental changes including cold aisle containment, high hats and energy efficient lighting. Received energy supplier rebates and overall reduction in energy usage while establishing company-wide hardware and cabling standards. • Standardized work activities across data centers and 17 remote processing locations. Reorganized department, new positions and job descriptions, clarified roles, and streamlined processes, resulting in improved performance and decrease in budgeted staff by 20% over three years.• Developed and implemented data center and remote location business continuity plans used in emergency, as well as for planned outages.
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Director - Information Technology Control CenterJcpenney Sep 2004 - Jan 2008Plano, Texas, UsOverall responsibility for the Command Center, providing first and second level support for all components of the infrastructure:Application SupportNetworkzOSWindowsAIX / UNIXMiscellaneous mid-range systems
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Various Leadership PositionsJcpenney Jun 1977 - Sep 2004Plano, Texas, UsVarious roles and leadership positions:IT Manager, Change Control, Automation, Transition Team
Rick French Skills
Frequently Asked Questions about Rick French
What company does Rick French work for?
Rick French works for Toyota Financial Services
What is Rick French's role at the current company?
Rick French's current role is Senior IT Leader.
What is Rick French's email address?
Rick French's email address is rd****@****ney.com
What is Rick French's direct phone number?
Rick French's direct phone number is +197243*****
What skills is Rick French known for?
Rick French has skills like Retail, Data Center, It Management, It Strategy, Team Leadership, Vendor Management, Process Improvement, Itil, Integration, Change Management, Management, Project Planning.
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