Rick Garcia Email & Phone Number

Fort Worth, Texas, United States

I support the NGEN NMCI Contract at NAS Fort Worth. I provide Technical Support to over 50,000 customers spread out over a 400 mile radius.

3760 Golden Triangle Blvd Fort Worth, Tx 76244

Install, configure and troubleshoot wireless network equipment. Evaluate and report network security instabilities and possible breaches. Establish and implement department specific goals, policies and procedures.Configure and troubleshoot IT infrastructure equipment to maintain operability. Evaluate and train incoming employees. Coordinate with sales management to increase profitability, expand markets and promote the company goals. Establish standard operating procedures and enforced security rules. Provide exceptional customer service to include resolving customer complaints and problem escalation.

Hurst, Tx

Consistently preformed troubleshooting for sales staff equipment to maintain sales flow and company uptime. Developed and implemented marketing strategies, internet advertising campaigns and sales promotions. Determined problem areas and implemented solutions to improve sales. Provided top-notch customer care for hundreds of customers in an extremely competitive environment.

Grand Prairie, Tx

Evaluate local area network (LAN) or wide area network (WAN) performance to ensure sufficient availability and speed.Install and configure companywide wireless network infrastructure and peripherals. Monitored network to identify potential problems and make appropriate network changes. Created and implemented a network disaster recovery plan. Installed all network security measures including implementation of hardware and software firewalls and security software. Managed the coordination of technical activities in architecture and engineering projects. Compare encoded taped and printouts with original specifications to verify accuracy. Use commands to store or retrieve parts patterns, graphic displays or programs to transfer data to other media. Assess project feasibility by analyzing available technology, budget constraints and demand. Develop and implement policies, standards and procedures for technical work.

Irving, Tx

Monitored and ensured team compliance with all prescribed safety procedures and mandated federal laws regarding hazardous waste disposal methods. Provided problem resolution and corporate customer care for large client base. Accurately maintained computerized logs tracking hazardous material location and status. Maintained daily reconciliation and accounting of fleet accounts receivables and receipts.

Diploma, College Prep Diploma

Activities and Societies: Varsity FootballCollege Prep Diploma

Certifications, Information Technology