Rick Garrison Email & Phone Number

Dallas, Tx, Us

Dallas/Fort Worth Area

Provide management services for the prioritization and delivery of software, business, and service programs and solutions for large banking clients. Served as Product Manager, Service Delivery Manager, and Program Manager supporting large strategic initiatives. Utilized Agile methodology in the development of new solutions and to consolidate and stabilize technology applications across multiple business units. Consistently recognized for leadership, management, and team building skills.- Developed product and initiative roadmaps- Defined approach and tools to measure KPI’s to measure the impact of the consolidation of both technology and line of business processes and applications - Developed the product release and communication strategy to support product deployment- Led the delivery and execution of all projects (Agile, Waterfall, and hybrid) supporting product roadmaps.- Led initiative to reengineer business processes and provide technology solutions for automation where possible- Developed tools and roadmaps to manage the certification of over 2,500 applications and the migration/deployment of over 130,000 users across the enterprise.- Led multiple document management programs and projects supporting the multiple lines of business.- Coordinated with legal, risk, and compliance teams to ensure compliance with regulatory requirements for all products and new/modified processes.- Developed tools and reporting to measure the success metrics and overall impact for delivered solutions.- Delivered presentations for program/product status, roadmaps, success metrics, and overall solutions to external customers, internal clients, vendors, and executive teams.Product Management, Program Management, Project Management, Agile Methodology, Application Development, Service Delivery, Product Marketing, Regulatory Compliance, Technology Infrastructure Initiatives, Success Metrics, Business Roadmap, Technology Roadmap, Enterprise Systems, Global Solutions

Dallas/Fort Worth Area

Manage the delivery of programs, products, and initiatives for Mortgage Servicing Operations and Document and Collateral Management teams to ensure regulatory compliance with National Mortgage Settlement and Consumer Financial Protection Bureau. Established and led Technology PMO within Mortgage Serving Technology and managed team of 6-12 professionals. Led integration projects for industry’s largest mortgage servicing integration. Recognized for development and implementation of new process for workforce redeployment activities and for innovative process to track release activities across programs. Coordinated with marketing communication teams to develop release roadmap to minimize the impact of product updates for mortgage customers.Program & Project Management, Service Delivery, Product Management, Merger Integration, Regulatory Compliance

Dallas/Fort Worth Area

Managed delivery of programs and initiatives for Mortgage Servicing. Led team of 5-15 project managers and systems analysts. Led the analysis, design, and architecture for the capture of required document and data preservation and retention for mortgage acquisitions. Coordinated with line of business and technology teams to define and automate business processes in support of mortgage servicing. Established new capacity planning model for technology resources supporting mortgage servicing initiative and base projects. Program & Project Management, Busniess Process Reengineering, Merger Integration, Document and Data Archiving

Dallas/Fort Worth Area

Established and developed Portfolio and Program management organization managing 5-15 professionals. Developed strategic IT governance policies, processes, and methodologies and implemented Planview portfolio management system across organization. Created education plan and career path for project management disciplines. Developed and implemented Configuration Management policies, procedures and the supporting applications. Extended project management disciplines, tools, and methodologies beyond technology to other areas within Baylor Health Care System. Strategy, Program & Project Management, Planview, IT Governance, SDLC methodologies, Software Development and Integration, Education programs

Dallas/Fort Worth Area

Developed business plan and founded SolutionIS Group. Negotiated relationship as ASP to be primary choice for professional services and a value added reseller. Developed business cases for various business acquisitions. Specialized in software development, system integration, technology assessment and business process design. Strategy, Integration, IT Governance, Business Plan Development, Software Development

Dallas/Fort Worth Area

Managed delivery and applications for call center operations, network operations, and customer relationship and engagement management. Managed 20-60 R&D professionals in software product development, systems/business analysis, and quality assurance. Developed methodologies and processes for IT resource capacity, IT governance, buy versus build decisions, vendor management, and software development lifecycle (Iterative (Agile) and Waterfall). Developed and introduced new applications for 24x7 call tracking, customer incident tracking, trouble ticket reporting, network monitoring, order fulfillment, billing, and customer relationship management. Led negotiations and purchasing with third-party vendors. Consistently recognized as a leader for business contribution, innovation, and team performance. Strategy, Software Development, Product Management, Integration, IT Governance, Negotiation, Product Marketing, Customer Relationship Management (CRM), Telecom, Research & Development, Call Center Technology, Network Operations

Dallas/Fort Worth Area

Consultant serving as project manager for Interactive Voice Response (IVR) projects. Developed applications to utilize collected data from Benefits enrollment process to print pre-populated confirmation and insurance forms. Managed data, systems, applications, and network for the Human Resource Advisory team in the Dallas and Houston offices. Recognized for innovation and contributions. Managed 2 professionals. Software Development, Project Management, Technology Support, Customer Consulting

Dallas/Fort Worth Area

Worked summer and winter breaks as part of the college intern program. Primarily focused on ground and gate operations.