Rick Best Email & Phone Number

San Antonio, Texas, US

• Create structured organizational change management methodologies and lead change activities with key program stakeholders to facilitate successful enterprise-wide transformation projects involving people, processes.
• Compose Organizational Change Management plans to enable the transition to new technology systems as well as to build change capacity throughout the organization
• Engage and prepare all levels of leadership to effectively sponsor multiple transformation initiatives
• Monitor and evaluate effectiveness of change strategies
• Support the identification and analysis of the impact of changes in the business process; raise issues and considerations to cross-functional teams
• Understand impacts and dependencies of other projects and initiatives in the company; partner with external teams to ensure alignment

Attending Networking Events Researching Industry LeadersTracking Industry TrendsParticipating in Industry Discussions

• Serve as lead change management expert on a $98M contract with over 120 staff to train local competence in Prosci® best practices and tools to facilitate VHA’s journey to becoming an HRO
• Developed virtual approach for training organizational change capability among VHA medical center leadership
• Conduct exhaustive stakeholder analysis to inform tailored implementation approaches for selected hospitals
• Developed and presented seminar on Prosci’s® Change Management Process and provided ongoing consultative support to build change competence in HRO Executive Leader Coaches
• Modified Prosci’s® sponsor competency assessment and group impact assessments to align and integrate with HRO Site Assessment activity
• Created business intelligence dashboard to monitor training progress toward building change competence among 167 target VHA medical centers

San Antonio, TX, US

• Established protocols and evaluation methodology to ensure the Joint Trauma System (JTS) continuously improves trauma care delivery throughout the MHS and functions as an HRO
• Designed process to identify, track, and monitor performance improvement opportunities
• Created business intelligence tool to monitor effectiveness of JTS’s Expeditionary Support Program
• Led effort to enhance lessons learned program to translate knowledge and insights from exercises and trauma care delivery into daily practice

Mubarakya, KW

Provide expert consultation and advisory support to enable positive, sustainable change among Defense Centers of Excellence, Psychological Health/Traumatic Brain Injury (PH/TBI) programs. Engage with senior level, Uniformed and Civilian subject matter experts and key program stakeholders to support senior executive/Congressional/White House briefings.

Developed and implemented a web-based selection tool for positions of trust in support of the U.S. Air Force, Air Education and Training Command (AETC)/Surgeon General’s medical support operations and medical readiness missions. Examined workforce data to validate staffing requirements and process special duty assignments. Monitored and coordinated AETC.

Designed action research protocols to evaluate the success and effectiveness of improvement initiatives with enterprise impact, such as the Patient Centered Medical Home dashboard and Army Medicine Secure Messaging Services. Supported the design and development of computerized dashboards for improving the delivery of primary healthcare in the U.S. Army’s.

Designed, implemented, and managed applied research protocols to evaluate the quality of health care in the Department of Defense’s Military Health System. Worked with cross-functional team members including medical and research directors, data programmers, a biostatistician, and medical records abstractors.

Designed, managed, and conducted multi-site action research studies that examined quality of care and organizational change and development within the Veterans Health Administration. Developed measurement instruments for project data collection, including surveys and structured interviews. Identified key factors related to implementing clinical practice.

Managed and supported selection systems for multiple clients within SBC Communications (now AT&T). Developed tracking tool for streamlining selection portfolios across business units. Provided expert consultation supporting selection systems, designing and implementing validation studies, monitoring adverse impact ratios, and interpreting technical.

Overland Park, Kansas, US

Conducted job observations and focused interviews as part of the development of a valid selection system for the job of customer service representative. That project served as a pilot initiative for development of a formal internship program. Served as a liaison between local business clients and Sprint corporate headquarters to promote a positive.

Phd, Industrial & Organizational Psychology

Ms, Industrial & Organizational Psychology

Bs, Psychology