Richard Glenn Email & Phone Number

-Perform maintenance and upkeep of RMM solution with MySQL backend- Maintain patching solution via RMM- Upkeep of documentation for staff on all solutions- Configure and test disaster recovery and incident response methodology with backup solution- Design, implement and train on cyber security/vulnerability assessments- Provide guidance on security to staff and clients- Provide reports on security posture- Run risk/vulnerability analysis- Provide automation via RMM, Powershell, Bash and other windows utilities- Configure and maintain Windows, Linux and MacOS server and workstations- Operate and maintain SIEM solution in coordination with third party vendor- Implement and support advanced network mapping and troubleshooting- Design and implement security solutions using new and existing technologies- Detect and mitigate vulnerabilities within various environments- Design, implement and maintain alerting through various tools such as SIEM and RMM

Charlotte, North Carolina, United States

-Installation and usage of Microsoft Office Suite-Computer Hardware and Software Installation, troubleshooting and upgrading-Installation and configuration of networks and Cisco networking equipment-Setup of presentation equipment such as projectors, speakers, and microphones-Prepare and set up equipment for presentations to include projectors, microphones, speakers as well as prepare visual handouts-Provide technical support for over 400 pieces of equipment-Conduct training for personnel on new equipment and software-Over-seas deployment with Brigade S6 Communications shop-Received The Army Commendation Medal and The Army Achievement Medal for Excellent performance with Communications responsibilities and International Relations-Installation of LAN at various locations of operations

-Experience implementing DISA STIG and SRG for OS, Applications, and Databases-Configure and validate information system compliance (e.g., DISA STIGs, SCAP Compliance Checker (SCC), STIG Viewer, SAST)-Maintain pleasant, professional engagement, demonstrating empathy towards customers & internal team at all times-Assist in creation of Executive Report to be presented to client-Coordinate team efforts and internal training

Asheville, North Carolina

-Manage Hyper-V Failover Cluster for cloud based infrastructure to include FTP and SMTP-Manage physical and virtual system backups-Manage Windows and Linux based systems to include file sharing, Active Directory, DNS, DHCP and web-site hosting-Monitor network and infrastructure integrity and functionality to include installation and configuration of Firewalls and switches-Manage storage infrastructure such as SAN and iSCSI-Manage and troubleshoot Office 365-Respond to all customer issues via phone and electronic ticketing system-Manage client server functionality and patching

Arden, Nc

-Provide movement of inventory throughout warehouse-Ensure safety of equipment and personnel through warehouse process

Asheville, North Carolina

-provide quality customer service-manage inventory-manage placement and display of products-knowledge and experience in multiple departments