Rick Groome Email & Phone Number

Nottingham, England, United Kingdom

• Contracting to Stoneseed IT• Delivery of Evergreen approach to WaaS• Defining a strategy for Windows 10 updates• Servicing channels and deployment ring delivery• Packaging Win 7/10 64-bit for SCCM current branch• Win 7/10 OSD / task sequencing• Powershell to support App. installation• Arranging UAT, raising CR’s for implementation• 3rd line SCCM / Build & Application deployment failure support• DP builds, configuration & content distribution

Manchester, United Kingdom

• App-V 4.6 to App-V 5.1 Migration• Windows 7 - 64 bit• SCCM2012• Package conversion / re-sequence as necessary• Remediate packages that fail UAT• MSI/MST and Scripted Packages where App-V can’t deliver

Warrington, United Kingdom

• Windows 8.1 migration / desktop refresh• App-V 5.0 SP 3• MSI/MST and Scripted Packages• RES Workspace Manager 9.9• SCCM 2012• Discovery / UAT / Packaging / Deployment support

Manchester, United Kingdom

• Windows 7 migration / desktop refresh• App-V 4.6 SP2 Packaging• Working with Project team to deliver Packages for Windows 7 migration.• Application validation / certification and production of supporting documentation• App-V Mgmt Server• SCCM2012

Halifax / Manchester United Kingdom

• Technical lead role within Packaging and Deployments function• Heavily involved in delivering standards, process, documentation for Win 7 migration including impact to BAU teams.• Exposure to RES Workspace Manager and AppTracker• Package production for 100 k desktop estate• Off-shoring elements of BAU Application Delivery Service including recruitment, training, documentation.• Creating App-V 4.6, 5.0, MSI, PowerShell packages for Win 7 • Adding packages to SCCM2012 for onward deployment• Wise Package Studio 8, Admin Studio 11.x, InstallShield Spring 2012, Orca• Scripting VBS, PowerShell, Cmd• Creating Application packages for 100 k + client estate• Troubleshooting, QA, discovery, testing• Management and recruitment of contract resources• Client and Server packaging

Halifax, United Kingdom

• Implementation of changes to online banking systems using IBM Tivoli, adhering to strict governance policies to ensure success. Many implementations during the night.• Worked with numerous projects to facilitate testing in the various route to live environment.• Ensuring test environments in pre-production match live environments post implementation. This involved very high attention to detail.

Liverpool

• Exchange server build, RAID 1+ (0) configuration to documented standard.• Exchange server migration from legacy hardware to new, more resilient hardware.• 1300 exchange users representing 111 Gb of mailboxes migrated from 3 existing servers.• User home drive / profile migration to new hardware using KIX scripts.

Leeds, United Kingdom

• Creation of packages using SYSDIFF, PERL and DOS command scripting for distribution by Tivoli management software to NT server estate. Producing supporting documentation.• Raising change requests to support implementation of system changes.• Testing scripts within pre-production environment before hand over to the implementation team. • Verifying pilot and live implementations within the production environment.• Co -ordinating software distributions between the requester, the implementing department on the on-site engineers.• Customising software installations within short time periods and providing supporting documentation.• Providing 3rd line support for the platform operating system and applications. NT Server and workstation. 1500 + Users• Server and client builds

Winchester, United Kingdom

• Windows 2000 network inc AD test environment creation. • SMS 2.0 rollout to primary and secondary sites, supporting 800 + users. • Software packages created using Wininstall and distributed via SMS.• Exchange 5.5 Implementation to six sites. 800 + users in an Account/Resource Domain model.• X.400 Connector to legacy Office Power email system• Supplier evaluation of an Enterprise Wide Solution through Model Office and Live environments.• NT4 Server and Workstation infrastructure/architecture/build development.• IIS4 implementation and management for trial intranet.• Intranet web site creation using HTML / Frontpage.• KIXTART Script creation for client build customisation / logon scripts.• Providing 2nd / 3rd line support to the 800 + trial users spread over 6 sites. (NT4, Off 97, Outlook 98).• Implementation of a master domain model, using DHCP and DNS.• Implementation of backup strategy using Backup Exec 7.

Malmesbury, Wiltshire

• SMS Administrator, creating, testing and distributing software packages to 4000 + clients.• Implementation and management of SMS 1.2 / NT test domain for testing new software packages, consisting of 20 workstations / laptops with Windows 95, NT4 and NT 3.51. • Build creation using Ghost and Imagecast to enable quick restores for iterative test cycles.• Use of Wise Install Master to create software packages.• Creation of testing specifications for new software packages.• Providing 3rd line support for SMS1.2 to other desktop support staff.• Creation of database to record all test results for future use.• Production of SMS distribution status using Crystal Reports 7 to provide job summaries.

Newbury, Berkshire

• Supporting NT 3.51 to NT 4.0 migration for 3000 + users over 30 sites. • Dealing with post migration issues on a day to day basis• Troubleshooting bespoke and off the shelf applications.• Back filling NT3.51/NT4.0/Win 95/WFW 3.11/Netware 3.12/4 support roles using SMS remote to close as many calls as possible.• Responsible for creating domain/computer accounts for users, issuing / amending quotas on NT shares as necessary.

Maidenhead

• Supporting 3000 + customers migrating from an AppleMac to PC platform, installing new pc’s and migrating data from AppleMacs ensuring pc file compatibility by the use of Scripting software.• Providing 2nd / 3rd line support for pc’s running primarily Windows 95, NT 4• Off site visits supporting ISDN 2 / 2e / Ethernet bridges. • NT 4 Domain Administration for Europe approx 15000 accounts. Group / Account creation.• SMS site prime (1300 ID’s) responsible for job creation and package distribution. Querying SMS server to establish Y2K client compliance.• Responsible for day to day running of server room from tape backup with off site storage to server space allocation / LAN implementation.• Providing On-Call support for pc clients / servers.• Resolution of calls using remote control software in conjunction with Remedy ARS to fulful customer SLA’s.