Richard Hamilton Ii Email & Phone Number

Mount Wolf, Pa, Us

New York, New York, United States

Acts as one of two IT support contacts at Redesign via Slack, E-Mail, and Jira Service Desk ticketing systems for 100+ users distributed remotely worldwide.Acts as a mentor for Redesign's In Office Technology Specialist - providing advice, guidance and training on TechOps department processes and procedures. Also provides "Tier 3" support as needed. Utilizes Jamf Pro and Apple Business Manager to configure, maintain and deploy Macs and iOS devices and software as well as Intune to configure, maintain and deploy Windows devices and software.Administrates various SaaS applications including:* Slack - Channel and User Management, Slack Integrations, etc.* Okta - Account / group management, app / group assignment, and SCIM app configuration and setup* Google Workspace - Account and group management, sub-domain management, OU management, setup and configuration of specific Google Workspace apps like GMail, Calendar and Drive using GAM as necessary* Zoom - Manages Zoom configurations including for Phone and Rooms. Assists other RH teams with Zoom Webinar setup, troubleshooting, and configuration.* Office 365 - Manages Office license assignments and configurations* Other apps: Adobe, Figma, Jira / Confluence, AWS Route 53, MimecastAdministrates additional tools: Cisco Meraki, Crowdstrike Falcon EDR, Okta Device Trust, 1PasswordRegularly audits SaaS tool user counts to ensure accurate spend and minimize risk.In concert with HR, handles IT offboarding tasks for both Redesign and Operating Company employees. For Redesign employees, provides initial IT Onboarding training.Works in concert with In Office staff to maintain accurate IT device inventory using Snipe-IT.In an consultative manner, works with other teams across Redesign to find solutions for things they want to accomplish like team changes, evaluating potential new software, etc.

New York, New York, United States

Acts as the primary IT support contact at Redesign via Slack, E-Mail, and Jira Service Desk ticketing systems for 200+ direct users (and 80+ users at our Operating Companies) distributed remotely nationwide.Utilizes Jamf Pro and Apple Business Manager to configure and deploy Macs as well as Intune to configure and deploy Windows devices.Performs Slack administration tasks for both Redesign and our Operating Companies.Performs basic Okta management tasks for Redesign employees including but not limited to account / group creation, app / group assignment, app configuration, assistance with password / Okta Verify MFA resets.Performs various Google Workspace admin tasks for both Redesign and our Operating Companies including group creation, account creation / deletion and management, etc., using GAM as necessary.In concert with HR, handles IT onboarding and offboarding tasks including device ordering and shipment prep as well as device retrieval for both Redesign and Operating Company employees. For Redesign employees, provides initial IT Onboarding training.Works in concert with In Office staff to maintain accurate IT device inventory using Snipe-IT.In an consultative manner, works with other teams across Redesign to find solutions for things they want to accomplish like team changes, potential new software, etc. Projects:Deployed Zoom Phone to provide callers to the NYC HQ a live connection to our Office Manager, to provide TechOps a number for SMS 2FA when required, and to provide allowances for future expansion if needed.Participated in performing User Access Audits for various SaaS systems. Assisting with the rollout of Jamf Connect, including updating the license key at renewal.Identifying undocumented institutional knowledge and creating documentation.

Remote

In this role I served as the primary IT support contact at Buoy via Slack, E-Mail and the Jira Service Desk ticketing system for ~100 users distributed remotely nationwide.In addition, I: Utilized Jamf Pro and Apple Business Manager to configure and deploy iPhones and Macs Used Okta to manage deployed apps and user account functionality as well as account troubleshootingUtilized Google Workspace APIs (GAM) to make changes to accounts not possible via web gui.Created users for Office and Adobe products and purchased additional licences in their admin portals when necessaryUsed Jira Service Desk to manage incoming ticket flows from creation to completionServed as primary point of contact for IT onboarding support, user offboarding, and service replacement hardware distribution and retrievalPurchased, inventoried and kept stock of user equipment and peripherals, taking into consideration supply chain constraints for stock management. Shipped these to users as neededMonitored Slack for Autopkg update alerts and handled Trust Verification issues as they happened. Performed Slack Administration tasks Developed and improved documentation for IT team processes, and user self help documentation/videos for internal Confluence and Jira Service Desk pages

Fawn Grove, Pa

In this role I provided deskside and remote support to SESD Faculty, Students and Staff for a variety of hardware and software platforms, from traditional laptops and desktops running both Windows and macOS to interactive whiteboards, 3D Printers, and iOS/iPadOS mobile devices.I was the district's primary technician for 1000+ iOS and 55 macOS devices including management and maintenance of our MDM solutions, JAMF Pro/Casper Suite and Mosyle Manager.As far as projects go, I:Worked with our Music Dept. to provide input for system specs and options as well as handled set up, configuration, and replacement of our Music Technology Lab iMacs and KORG GEC5 Lab system in the Summer of 2020Set up and configured Mosyle Manager including the creation of software installation commands, macOS configuration and restriction profiles and moved 50+ macOS devices from Jamf Pro to Mosyle in the Summer of 2020.Planned the logistics for moving the district's iOS and iPadOS device fleet to Mosyle over the summer of 2021.Took ownership of Interactive Projector/Flat Panel site evaluation, installation, and training process including documenting proceduresIndependently researched, suggested and successfully implemented digital signage software

Carlisle, Pa

At CenturyLink, I assisted DSL and Voice customers who had a variety of issues with their services. I evaluated the quality of their connection and used decision making skills to determine whether a service call was necessary, which I would then schedule with the customer. In cases where there were computer, device, or first time setup issues, I would troubleshoot with customers who had highly diverse levels of technical skill and a wide variety of device operating systems. I was praised by many for my patience and understanding. As a Internet Help Desk agent, I had to remember to properly manage customer expectations, particularly around delivery dates and field technician response times, while ensuring a resolution could happen that would satisfy the customer need. Properly documenting what I did was essential in case a customer would call back in and I did so through the Remedy ticketing system.

Shippensburg, Pennsylvania

As a Student Technician at Ship, I assisted faculty and staff with various technology concerns. I participated in the deployment/replacement of various devices during the device refresh period that was occuring during my employment. When necessary, I asked for assistance from non student staff members in order to grow my knowledge and skill set.

Mechanicsburg, Pa

As a PC Tech at Mechanicsburg Navy Depot I was responsible for unboxing, imaging, and and repackaging computers in preparation for system deployment. During this task, it was essential that I inspect the systems for quality assurance and report any hardware defects in both appearance or function. Also, when needed, I upgraded the computers with specific hardware (like hard drive upgrades, additional RAM or a GPU) when needed for specialized tasks.

Bachelor Of Business Administration - Bba, Information Technology In Business Education

Activities and Societies: Pay It Forward, Future Teachers of America

Education record

Activities and Societies: Took classes in summer and fall to prepare to transfer to Shippensburg University. Took classes for credits.