Rick Hammer Email & Phone Number

Mount Pleasant, Sc, Us

• Develop and execute the Product, Sales, Business Development and Customer Success Strategies and ensure alignment with management, customers and partners• Manage Product Team and develop and execute Product Roadmap based on analysis of the market business needs, competitive landscape, internal business needs and regulatory requirements• Manage Integrations Team to ensure secure, reliable and scalable integrations with third-party systems such as Electronic Health Records systems, Practice Management systems, Data Warehouses, etc.• Manage Sales Team, license agreements and pricing including ROI analysis and business impact• Manage Business Development to extend product and build new sales channels through partnerships• Developed the Implementation, Support and Account Management functions and manage the Customer Success Team to ensure continued improvements in project management, workflow analysis, technical support, monitoring product adoption and reporting quarterly results for customers• Manage programs that support value proposition including customer satisfaction, adoption & outcomes• Drive best practices for the Sales, Product and Customer Success teams and ensure continued compliance

New York, Ny, Us

• Assisted Executive Team in development of corporate strategies and corporate operating plan• Developed and executed Merger & Acquisition strategy in conjunction with Executive Team• Developed and managed programs to leverage platform through business development• Developed and managed software and services pricing in conjunction with Pricing Committee• Analyzed market findings on payment models, regulations, competition and technology trends and provided recommendations to Executive Team and Product Management• Managed intellectual property including trademarks and contract templates such as license agreements

New York, Ny, Us

• Developed and executed product strategy and product roadmap based on regulatory requirements, market business needs and internal business needs• Developed and managed annual operating budgets for product management and marketing• Managed regulatory compliance programs including regular assessment of federal and state regulations to inform product management and implementation best practices• Worked with clinical advisors and channel partners to develop and manage clinical best practices and content including libraries for drug formularies, assessments, orders, order sets and care plans• Developed positioning and value proposition for the customer and channel partners and managed programs that supported the value proposition including product adoption and outcomes• Developed and executed marketing strategy and marketing plan for building SigmaCare brand awareness, generating leads and achieving contracted revenue objectives

Conducted market research, developed market requirements and launched the company's first Long-Term Care Electronic Prescribing System. Worked closely with Product Development, Marketing, Client Support Services, Sales and the market consultants to translate market requirements into product requirements. Provided planning leadership to the Product Release Teams and direction to development and implementation teams consistent with strategic goals. Supervised the implementation of the initial install at our first beta facility. Conducted continued analysis of the long-term care market to inform ongoing product enhancements for the long-term care product. HealthRamp was acquired by SigmaCare founders.

Launched the company's first Electronic Prescription Management System on time and under budget. Managed project team responsible for entire development cycle of managed care products and complex formulary, prior authorization, and DUR logic. Re-designed specification development and review process. Developed and managed project plan including deliverables, budget, and resource allocation. Supervised technical project staff of specification writers, system operation analysts, developers, and QA engineers. Reported project status to executive Steering Committees. Defined and shaped scope of work and contract language in conjunction with account management. Shepherded execution of company's first Pharmacy Benefit Management (PBM) contract.

Us

Managed development and testing of the CareInsite Managed Care application in conjunction with Engineering, Quality Assurance, and Implementation teams. Implemented centralized Defect/Enhancement Tracking system for the Managed Care application. Troubleshooted, coded, and tested XML transactions between payer systems and client application. Developed and documented payer specifications for online eligibility, referrals, pre-authorizations, and provider directory functionality. Conducted daily project status meetings with payers. Supervised Service Center staff responsible for Help Desk operations, physician enrollment, and data feed processing for payers and pilot sites. CareInsite was acquired by Healtheon/WebMD.

Us

Developed RFP's and initial specifications and launched the company's Event Management System and new Corporate Website ($1M budget). Launched the Corporate Intranet for concert calendars, production schedules, publicity information, and human resources information, and other staff resources. Managed hardware projects such as selecting, planning and supervising upgrades and installations of workstations, servers, routers, switches, and PBX/voicemail system. Developed new procedures for tracking service calls and implemented Help Desk System. Assisted the Director with budgeting, staffing, and management of daily departmental operations.

New York, New York, Us

Managed daily operations of desktop and systems support divisions with 15 support technicians and six systems administrators. Provided consulting on hardware, software, and networking for the Health Sciences campus. Developed staff policies and documentation. Managed integration of online curriculum into academic computer labs. Supervised development and launch of departmental website.

Us

Instrumental in building Probity startup from one to over 200 customers using its Medical Practice Management System. Managed all phases of Quality Assurance and testing. Developed and launched EDI (electronic data interchange) Engine that dramatically decreased time to deploy new payers/clearinghouses. Managed Client Services and Implementation departments including budgeting and staffing. Implemented Conversion Tools for extracting and converting data from legacy systems that allowed company to win new business and implement new sites quickly. Supervised MIS operations including website, file servers, email and databases. Designed and implemented Administrative Database for managing Help Desk, Defects and Enhancements. Probity was acquired by Medical Manager which was then acquired by Healtheon/WebMD.

New York, New York, Us

Managed development of the university's first Electronic Textbook of Clinical Medicine that included over 150 physician contributors and launched system throughout the Health Sciences campus. Designed and implemented Administrative Database for managing manuscripts and developed Coding System and tools for loading manuscripts into hypertext indexing database. Monitored progress of physician contributors and collaborated with Managing Editor. Conducted training seminars and developed Marketing materials. Supervised, trained, and selected project staff. Developed and monitored project budget and presented status reports to Editorial Board.