Rick Hebert Email & Phone Number

Dallas, Texas, United States

Major case claims adjuster handling various lines of commercial coverage from inception, through litigation to resolution.

Dallas, Texas, United States

litigation Specialist handling large loss claims from Inception of litigation to resolution. Handled General liability, automobile, bodily injury, property damage, and construction defect claims.

Dallas Texas

Managed and handled complex, catastrophic and litigated claims on a national basis. Handled commercial trucking, automobile, general liability, and completed operations claims within primary limits, as well as excess/umbrella exposures. Responsible for coverage analysis, claim handling, investigation and all litigation management. Work closely with and directed defense counsel in the defense of our commercial and personal lines insureds. Attended meditations and trials nationwide as required. Also was responsible for coaching, mentoring and training of the staff to success. Conducted daily reviews, and monthly audits on the technical performance of the claims staff to ensure claim files were handled timely, accurately and adhered to best practices and corporate standards.Key Contributions:• Worked on lowering existing backlogs of high exposure litigated claims.• Worked on establishing proper reserves on existing backlogs of high exposure litigated claims.• Took over the large loss personal lines claims for the office to include both auto and homeowner exposures.

Directed all claims activities in the CorVel Dallas office, (administering claims for Texas, Oklahoma and Arkansas) including claims preparation and accrual forecasting. Managed and directed five teams focusing on Texas Workers’ Compensation/Auto-General Liability and Texas Non-Sub. Recruited, hired, retained, coached and trained unit managers as well as team members regarding all technical aspects of all claims. Collaborated with account managers, brokers, carriers, and customers to handle complex claims and to insure customer satisfaction.Key Contributions:• Responsible for selecting and retention of talent for the branch.• Implemented programs regarding the handling of large bodily injury losses.• Implemented required policies and procedures ranging from an insurance technical standpoint to required human resource protocols. • Assisted National Sales and Marketing with new account business as an auto GL expert. • Ensured office success through review of staff work, KPI’s, Best Practices and system audits.

Irving Texas

Led the team responsible for the handling of national commercial general and premises liability, and commercial auto liability claims. Was responsible for all litigation management. Clients/insureds included large national trucking captives, franchise restaurants, construction companies, and apartment complexes. Worked closely with captive members, carriers and excess carriers, company underwriters, as well as defense counsel.Key Contributions:• Created national defense counsel panel for IRM.• Completed an extensive review and analysis of reserving of complex and catastrophic losses. Brought reserving in line with carrier requirements, and with the exposures at hand.• Responsible for selecting and retention of talent.• Created and implemented policy and procedure in the handling of catastrophic trucking losses.• Created and implemented policy and procedure with national vendors regarding the handling of significant claims.

Lewisville Texas

Guided clients such as Hilton Worldwide, Coach America, Blockbuster, GameStop, Safety Kleen and Pilgrim’s Pride Chicken in the resolution of auto, general liability and product claims. Because these clients were located nationally, multi-jurisdictional claim handling was necessary. Spearheaded the handling of complex and catastrophic losses for these high profile accounts. Worked with Risk Management and account managers to ensure compliance with client service agreements and customer satisfaction. Conducted daily reviews, and quarterly audits on the technical performance of claims staff to ensure claims files were accurate and adhering to best practices. Represented the company and at times excess carriers, at all national high dollar mediations and trials.Key Contributions:• Our team’s success was many times instrumental in the signing or renewal of many claims handling contracts with national accounts. • Worked successfully with major carriers on the handling of large to catastrophic claims.• Coached, trained, mentored and developed very successful multi-jurisdictional claims units.

Dallas Texas

Directed teams in the handling of commercial automobile, general liability, products, construction defect and personal injury claims for large national accounts. Insured consistent achievement of customer service agreement requirements. Implemented new procedures and training staff as required. Focused team on highest possible customer service. Claims involved high exposure, serious coverage questions and sensitive issues. Participated in high profile mediations, trials and meetings with general counsel nationwide.Key Contributions:• Was instrumental in the transfer of the Dallas Team from Kemper Insurance Company to Broadspire.• Successfully took over and absorbed several accounts upon TPA acquisition by Broadspire.

San Antonio/Houston/Ft. Lauderdale Fl/Long Grove Il,/Dallas Texas

Started as an adjuster handling workers compensation claims. Quickly moved to the automobile department handling personal auto as well as commercial lines claims. Spent the majority of this period in management leading teams handling personal lines claims of ranging severity. This included the management of all high dollar/high exposure complex claims that crossed into personal cat and personal umbrella policies over and above the primary limit. Led claims technicians and trained, coached, and mentored adjusters on coverage, liability, and damages as well as on corporate policy and procedure. Gave constant feedback to staff by monitoring and assessing performance with the use of files audits and a review of key performance indicators and the application of best practices on an ongoing basis. Conducted quarterly as well as annual performance appraisals to all staff. Had a two year assignment as a home office employee working on a software development initiative.Key Contributions:• Trained, motivated, and coached teams of adjusters to success in meeting corporate goals.• Worked successfully with insureds and agents in the handling and management of personal lines claims.• Was designated a business subject matter expert for the personal lines automobile and commercial general liability lines.• Home office employee working with upper management and key stakeholders regarding new system developments, corporate policies and procedures.• Developed strong relationships with both internal and external customers while successfully addressing customer satisfaction.

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Worked full time at Kemper Insurance while attending graduate school at night.

Bachelor'S Degree, Psy/Soc