Rick Hedrick Email & Phone Number

I am a collaborative critical thinker and am vitally interested in listening and establishing empathy to resolve client concerns quickly and happily. I build high-performance, remote and onsite teams and continuously enhancing processes in rapidly changing B2B service environments.I lead teams with a customer-first, solution-driven approach, developing targeted training and KPI’s while promoting team member confidence to support individual and business goals. Together, my teams identify and analyze customer needs and requirements, researching and collectively selecting best option for achieving business objectives while outperforming customer expectations.In business change is constant (as in life) and my career has been devoted to guiding customer service teams through this change, including mergers / acquisitions and remote work environments.

Listed skills include Business Process Improvement, Leadership, Market Research, Management, and 18 others.