Rick Heil

Rick Heil Email and Phone Number

Security and Client Platform Engineering @ Samsara
Rick Heil's Location
Watertown, Massachusetts, United States, United States
Rick Heil's Contact Details
About Rick Heil

IT-focused technology professional with specialization in macOS, devops, and information security.

Rick Heil's Current Company Details
Samsara

Samsara

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Security and Client Platform Engineering
Rick Heil Work Experience Details
  • Samsara
    Senior Manager, Enterprise Security
    Samsara Aug 2024 - Present
    San Francisco, California, Us
    I lead the first iteration of the Enterprise Security team at Samsara, charged with oversight and operation of corporate-facing tooling including endpoint management, email security, EDR, DLP, and CASB operation.
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  • Samsara
    Manager, Enterprise Security
    Samsara Feb 2024 - Nov 2024
    San Francisco, California, Us
    I lead the first iteration of the Enterprise Security team at Samsara, charged with oversight and operation of corporate-facing tooling including endpoint management, email security, EDR, and CASB operation.
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  • Samsara
    Staff Client Platform Engineer
    Samsara Jun 2022 - Feb 2024
    San Francisco, California, Us
    As the first Client Platform Engineer at Samsara, I architected, built, and deployed new device management systems and control baselines for macOS, Windows, and Linux endpoints that allowed accurate and consistent application and OS patching, reduction of third party app risk, consistent adherence to security standards, and a smoother user experience. I managed one other engineer while also creating our roadmap and performing day-to-day project management activities.
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  • Merge
    Vice President Information Technology
    Merge Apr 2021 - May 2022
    Chicago, Illinois, Us
    I co-lead a unified, flexible, nation-wide IT team supporting an M&A-driven advertising and marketing network, with specialization in Information Security, Endpoint Management, and DevOps enablement.I continued to serve as the primary architect of the Information Security program and as the Information Security Officer for our HITRUST MyCSF-based compliance program.
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  • Merge
    Director Of Information Technology
    Merge Nov 2016 - Apr 2021
    Chicago, Illinois, Us
    I lead a small but mighty IT team for an advertising network. Our team designed, built, implemented, secured, automated, and scaled platform management systems for macOS, Windows, Linux, and the company SaaS footprint using a variety of tools (including Gitlab CI, munki, autopkg, reposado, chef, AD Group Policy, and PDQ Deploy). Aside from leadership duties, I developed, implemented, and improved applications and automation for internal and company-wide usage in Python, bash, PHP, and Powershell. I further functioned as the primary Linux and Windows systems administrator for client-facing systems and applications, including cloud environment architecture, systems design and setup, maintenance, and on-call duties. Lastly, I served as the Information Security Officer, including all policy and procedure design / implementation, and obtaining and maintaining an ongoing HITRUST certification for the Boston business unit.
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  • Merge
    Senior Information Technology Manager
    Merge Sep 2015 - Nov 2016
    Chicago, Illinois, Us
    Handled incoming tickets from the Boston office and ensured quality of service. Pivoted macOS management tools to be more broad and cloud-focused. Responsible for improving LAN and WiFi network quality through rollout of Meraki hardware. Supervise and perform systems administration for linux and Windows servers hosting client websites and applications. Develop CI/CD workflows for front end and back end developers. Implement phone systems, video conferencing, logistics for several office moves, and a full ground-up buildout for a new office.
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  • Merge
    Information Technology Manager
    Merge Sep 2014 - Sep 2015
    Chicago, Illinois, Us
    Handled incoming tickets from the Boston office and ensured quality of service. Stand up macOS and Windows management systems from scratch including Munki, MDM, and AutoPkg. Handle systems administration for linux and Windows servers hosting client websites and applications. Develop CI/CD workflows for front end and back end developers.
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  • Rootcube
    Director Of Security And Virtualization
    Rootcube Jul 2011 - Dec 2016
    Maintained high-availability web hosting and global CDN services for a global fleet of Debian, Ubuntu, Gentoo, and FreeBSD hosts. Interfaced with current and prospective clients, assuring clear communication of service expectations. Managed configurations and deployed services to over 100 hosts using Puppet and manage shell scripting automation for services including LDAP. Monitored and responded to alerts from Nagios and Observium.
  • Apple
    Genius
    Apple Aug 2012 - May 2015
    Cupertino, California, Us
    Forged quick relationships with customers while showcasing Apple hardware and software in a fast-paced retail environment. Provided hands-on advice and technical support to customers for Apple products and services. Diagnosed, explained, and repaired hardware and software failures and anomalies. Repaired relationships between customers, their devices, and Apple as a whole.Trained and mentored new technicians and non-technical store employees on Apple hardware, software, and procedures.
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  • Apple
    Specialist
    Apple Jan 2012 - Sep 2012
    Cupertino, California, Us
    Provided customers with complete solutions of some of the best products on Earth! Used my interpersonal skills in this entry-level sales role to connect with customers, discover their needs, and ensure they were thrilled with their new products. Maintained the store's visual identity according to brand guidelines, including everything from basic tidying and cable management all the way to helping install complex window displays, vinyl banners, and more.
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  • Archdiocese Of Boston
    Radio Producer
    Archdiocese Of Boston Jan 2011 - May 2013
    Braintree, Ma, Us
    Designed, built, and cabled a radio studio from the ground up using industry standard equipment and techniques.Key member of the production team tasked with the creation, planning, and launch of “The Good Catholic Life,” a live daily drive-time radio program on 1060AM WQOM featuring local and national guests and topics.Scheduled and prepared guests, conducted pre-interviews, wrote all copy, scripted spots and liners, and maintained the show master calendar. Produced and engineered all on and off air content, from daily shows to podcasts, commercial spots to multi-day pledge drives.
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  • Suny Oneonta
    Technology Support Consultant
    Suny Oneonta Aug 2009 - Jan 2011
    Oneonta, Ny, Us
    Performed both on-site and off-site repair and troubleshooting calls, supporting all of the College’s academic and student computer users. Updated and protected student machines from malware, diagnosed and repaired virus infections with pre-existing tools and manual manipulation of OS components. Provided in-office, online, and off-site service and training to faculty members and students.
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Rick Heil Skills

Music Troubleshooting Customer Service Social Media Programming Web Design Management Networking Project Planning Powerpoint Facebook It Operations Mac Research Access Microsoft Office Writing Os X Microsoft Excel Media Production Solutions Microsoft Word Leadership Public Speaking Production

Rick Heil Education Details

  • Suny Oneonta
    Suny Oneonta
    Music Industry

Frequently Asked Questions about Rick Heil

What company does Rick Heil work for?

Rick Heil works for Samsara

What is Rick Heil's role at the current company?

Rick Heil's current role is Security and Client Platform Engineering.

What is Rick Heil's email address?

Rick Heil's email address is he****@****igt.com

What is Rick Heil's direct phone number?

Rick Heil's direct phone number is (617) 330*****

What schools did Rick Heil attend?

Rick Heil attended Suny Oneonta.

What are some of Rick Heil's interests?

Rick Heil has interest in Listening To Music, Human Rights, Economic Empowerment, Civil Rights And Social Action, Politics, Composing, Education, Environment, Playing, Science And Technology.

What skills is Rick Heil known for?

Rick Heil has skills like Music, Troubleshooting, Customer Service, Social Media, Programming, Web Design, Management, Networking, Project Planning, Powerpoint, Facebook, It Operations.

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