Ricki Briggs Email & Phone Number

Weybridge

In a business-critical role, managing and maintaining the company’s network infrastructure including installations, upgrades, procurement, maintenance, and troubleshooting. Offering 3rd line technical support. Building, utilising and motivating team members in order to resolve complex technical problems and improve processes. KEY ACHIEVEMENTS- Gained certified Watchguard trainer status (one of few in the UK).- Successfully led the design and implementation of company-wide firewall migrations and installations for a number of high-profile, key customers – with a 100% success track record.- Made company savings of ≥ £16k per annum through support contract negotiations.- Contributed to market share growth and sales revenue in excess of £30k by providing technical expertise for cross-sell and up-sell initiatives within the specialist firewall portfolio.- Achieved gold partner status through Kryterion invigilated certifications – current training record of 96% pass rate (above UK average of 93%) - A competitive advantage and USP for sales, and a value-added service for key clients.RESPONSIBILITIES- Sole technical support and trainer for Watchguard and other specialist products in the Northamber portfolio, pre- and post-sales. Providing dedicated key account technical training, installation guidance and technical support.- Documenting all work progress, including any errors or outstanding issues from nightly conversions, and provided status updates to management and team members.- Presenting business critical project plans senior management and board directors in support of initiatives.- Providing 3rd line and on-site / remote support for all hardware support queries. - Scheduling and chairing weekly meetings with team on current workflow, issues, upcoming projects and reporting back to the board with regular updates.- Undertaking staff appraisals and reviews and monitoring of KPIs in line with company objectives.

Weybridge, Surrey

Certified WatchGuard Trainer (WCT)Providing expertise for exam prep and instructor-led technical training for customers and partners enabling them to understand, install, configure, and confidently manage their WatchGuard product, with the added benefit of hands-on learning in a lab environment.* * * With this certification I am able to bring a competitive advantage for my employers. As one of very few official UK certified trainers for WatchGuard my employer can offer a value-add training option for customers and USP through the provision of product specialist support services - Achieved gold partner status through Kryterion invigilated certifications – current training record of 96% pass rate (above UK average of 93%).

Weybridge

KEY ACHIEVEMENTS- Promoted from first role as Technician to Team Leader within 1 year.- Assisted with the successful identification of newly required systems and implementation in order to streamline company activity and significantly reduce costs.RESPONSIBILITIES- Provided critical support to the IT Manager, supervising day-to-day activity of team and ensuring completion of work to deadlines.- Providing 1st and 2nd line technical support.- Daily liaison with and relationship management with suppliers and manufacturers.- Stock organisation: ensuring sufficient rotation of stock and ordering of specific parts, where relevant.- Acting as first point of contact for phone vendor and database provider on behalf of the company.