Ricki Gray Email & Phone Number

Assistant to high producing loan officer - structure loan applications, run loan approvals, communication with clients throughout loan process, collecting and analyzing all necessary documentation for Underwriting approval, assisting with pricing and interest rates.

Talent development - Hiring, training, and developing staff; daily operational oversight for both scheduling and referral teams.

Providing coverage across teams; in-office and OR surgery scheduling; obtaining authorization for medical procedures.

Oversaw day-to-day administrative operations including: coordination of surgical and clinic schedules for nine providers; hired and trained staff for opening of office in Pueblo, CO; maintained positive patient relationships, including dispute resolution; maintained positive relationships with community providers; hired, trained, and developed successful staff of surgical coordinators, patient care representatives, and patient service representatives utilizing quantitative targets

Directed day-to-day administrative operations including: coordination of surgical and clinic schedules for six providers; maintained positive patient relationships, including dispute resolution; hired, trained, and developed successful staff of surgical coordinators and patient service representatives

Successfully developed and implemented new pathology tracking system; integrated new surgery scheduling processes; coordinated surgical care for six providers; maintained a trusting relationship with patients and providers; oversaw successful staff of multiple surgical coordinators and patient care representatives; supported promote-from-within mentality and encouraged professional development; contributed to hiring and training of staff

Coordinated surgical care for multiple providers; tracked all pathology specimens to ensure receipt of results; relayed results – benign and malignant – to patients in an appropriate and compassionate manner; maintained a trusting relationship with patients and providers; trained new employees; verified insurance and obtained prior authorizations for surgical procedures

Maintained accurate patient records; updated and maintained multiple government tracking programs; submitted secondary insurance appeals; updated and managed inbound and outbound referrals; verified insurance and submitted prior authorizations; worked reception; answered multiple phone lines; maintained and ordered office supplies

Overseeing evening staff, creating schedule, effectively communicating policy changes on a weekly basis, liaison between management and staff, entrusted with opening and closing the club, membership sales, handling payments, greeting and interacting with members and staff, answering multiple phone lines, housekeeping

Centennial, Co

Quality control, dubbing game tapes, logging station shows and games, ingesting programs for air, conducting off-camera interviews, stage managing Nuggets and Rapids game broadcasts, operating studio cameras during game-day productions.

Colorado Springs, Colorado Area

Conducting interviews with athletes and other key contributors, writing features stories for monthly print and online readership, launched the USA Hockey Magazine Facebook page to market the magazine and encourage readership.

Greeley, Co

Writing game stories for the Colorado Eagles hockey team, conducting player and coach’s interviews, conducting phone interviews, writing short summaries of the day’s events and results, updating box scores for high school sports, attending events and writing accompanying stories for next day publication.