Ricki Pierce Email & Phone Number

New York, United States

• Build and manage relationships with referral sources across priority markets.
• Lead meetings with patients, caretakers, and providers to uncover needs, address barriers to treatment, and cement community partnerships.
• Connect with outpatient providers, schools, agencies, and treatment centers to share information about Charlie Health's resources and serve as a liaison to connect patients directly to care.
• Attend and lead various educational meetings, marketing presentations, and networking events.
• Design strategies to better support and engage referral partners across different channels.

• Built and iterated on strategy for Zencare and Reimbursify.
• Directly managed four outreach members and indirectly managed eight outreach members and three contractors.
• Led therapist outreach team recruiting and hiring. Oversaw outreach team training.
• Ran therapist-facing marketing team. Worked with content creators to publish 60 newsletters in 2023.
• Led monthly company-wide and executive briefings on outreach performance and key initiative updates.
• Collaborated with cross-functional teams to ensure customer engagement effective market positioning.

• Directly managed eight outreach members. Trained, coached, hired and indirectly managed four outreach members.
• Coached direct reports to exceed their monthly KPIs, including units, MRR, and conversion rates.
• Owned lead generation and CRM development across the outreach team.
• Planned, tested, and implemented outreach strategy, leading to nationwide expansion.
• Led in-person and remote team events committee.

Brooklyn, New York, United States

• Grew provider network from 5 to 47 states.
• Trained and helped supervise 4 new therapist outreach team members.
• Co-project managed new market entry and national launch strategy with supervisor.

Greater Boston Area, Greater New York City Area

• Led the IP Annuity Department for the entire IP sector.
• Managed renewal payments for domestic and foreign Patents and Patent Applications.
• Transitioned over 500 clients’ annuity portfolios to third party vendors and served as the primary liaison between outsourced and in-house clients, annuity vendors, and Foreign Associates.
• Performed ad-hoc due diligence, audits, and other projects, including ongoing standard USPTO notifications.

Greater Boston Area

• Hosted executive board meetings, managed all scheduling, agendas, and meeting minute logistics.
• Organized and filed electronic documents related to the organization.
• Handled bookkeeping tasks, including filing tax forms and maintaining budget and expense spreadsheets.
• Coordinated with members to promote scientific collaboration and research.

Greater Boston Area

• Organized and synthesized forensic data sets for evaluations.
• Transcribed interviews from forensic records.
• Reviewed and summarized extensive medical records to support Expert Testimony.
• Assisted in literature searches concerning clinical and forensic topics.
• Presented on diagnostic techniques at the Boston Symposium on Psychology and Law and on psychological injury evaluations at the annual meeting for the Connecticut Psychological Association.

Greater Boston Area

• Provided outpatient educational, intellectual, and social growth instruction to assigned client.
• Assisted in implementing a long-term, individualized treatment plan under the supervision of a behavior analyst.
• Collected and organized daily data and maintained weekly program writing for assigned client.

Silver Spring, Maryland

• Implemented marketing campaigns to expand outreach. Data mined and networked to increase membership.
• Analyzed conference evaluation data and prepared evaluation summary reports for the board of directors.
• Represented ADAA at congressional briefings and conventions for National Institutes of Health (NIH).

Greater Boston Area

• Filmed and coded the behavior of child participants during bi-weekly lab visits
• Assisted in collecting data for reports to IRB and input data into an Excel database
• Compiled and finalized demographical, behavioral, and developmental data

Greater Boston Area

• Co-instructed a university class for freshmen concerning on-campus resources to facilitate a successful university experience
• Co-wrote syllabus and designed and implemented lesson plans on a weekly basis
• Facilitated class discussions to promote student engagement across campus

Bachelor Of Arts (B.A.), Applied Psychology, Cum Laude

Activities and Societies: Electoral College: A Political Party (ECPP), Student Food Rescue, First-Year Experience Peer Mentor, BU Twin.

Certification Course, Ux Design

Paralegal Studies Certificate Program, Law

Activities and Societies: Legal Research, Legal Writing and Reasoning, Legal Technologies, Real Estate Law, Business Law, Litigation.

Spanish Language And Literature

Enrolled in Spanish speaking and literature courses for six weeks in Buenos Aires, Argentina with a group of 30 international students.