Ricki Vang, Csm, Cspo, Capm Email & Phone Number

Newport, Washington, US

London, GB

• Steered utilization of resources, alignment of strategic plans, analyzing operational results, and promoting staff development. Resolution of resourcing conflicts and resolve resource needs for managers and leadership.
• Guided Portfolio Leaders resource planning and enterprise forecasting based on data to mitigate staffing issues
• Facilitated Portfolio Leader's resource effectiveness and capacities strategies collaboration meetings
• Monitored and reported resource allocations, utilization, and capacity gap assessments
• Created reports and dashboards for portfolio directors and managers to leverage capacity and utilization data
• Overhauled existing Power BI reports creating specialized reporting for Leadership

Chicago, IL, US

• Led client software implementation and enhancement projects. Fostered and nurtured client relationships, effectively managing expectations and serving as a client proxy for technical engagements, leading to a 20%.
• Managed all aspects of project planning, management, deliverables, client communication, risk mitigation, and project progress against stated objectives
• Owned budgets, billables, forecasting, statistics, estimation, contract management, and new business leads
• Led resource planning, forecasting, and demand management to create high-functioning project teams
• Refined Agile and hybrid ceremonies to meet the needs of each project
• Drove mid-project Risk Reviews to closely monitor complex projects

Franklin, TN, US

• Managed highly visible cross-functional technical enterprise and client-facing software and marketing projects, using Agile, Waterfall, and Hybrid project management methods in fast-paced B2B, eCommerce, and SaaS.
• Managed, planned, monitored, and implemented small to large-sized software projects.
• Guided teams through Scrum adoption to become highly functioning teams
• Owned Agile ceremonies and served as Scrummatser for multiple development and non-dev teams
• Gathered technical requirements, creating project schedules and plans
• Created PMO best practices and facilitated training

Salem, OR, US

• Managed end-to-end medium to large-scale IT Enterprise Content Management projects, upgrades, and maintenance and enhancement releases leveraging a blended Agile / SDLC methodology.
• Led content team through Agile Scrum adoption - resulting in 150% increase in released features
• Delivered IBM FileNet P8 upgrade 30% ahead of schedule
• Create best practices for Waterfall and Agile methodologies for PMO
• Strategic planning for Enterprise Content Management Program
• Resource Planning and Management with PMO

Salem, OR, US

• Requirements gathering for business and technical high-level requirements for agency content management system - IBM FileNet P8 system
• Worked closely with the business to document business process during requirement gathering to help identify long term process improvement opportunities
• Develop, draft and maintain project documentation including; requirements, technical specifications docs, functional requirements, use cases, test plans, test scripts
• Coordinated and reported on Quality Assurance Testing, Business Functional Testing, and User Acceptance Testing
• Worked closely with technical lead during user demos to refine requirements
• Worked closely with IT partners, as well as business stakeholders to ensure the collaborative relationship was nurtured and requirements were met

Salem, OR, US

• Assist Senior Legal Liaisons to determine the eligibility of contested retirement and disability cases
• Coordinated discovery, research, analysis, case development
• Drafted hearing correspondence for Sr. Legal Liaison
• Responsible for tracking and reporting on case statistics
• Managed case archives and dispositions
• Communicated with the appellant and opposing counsel to give status updates and requests for information

Salem, OR, US

• Provided support to managers and employees of the agency'ss compliance division.
• Performed clerical duties that assisted the overall productivity and organization of the division
• Oversaw various daily office operations such as setting up appointments, handling incoming and outgoing mail and emails, and editing documents
• Coordinated meetings and calendar events
• Provided support to the Director and Deputy directors office

Oklahoma City, OK, US

Communications And Business Management

Associate Of Arts (A.A.)

Education record