Steered utilization of resources, alignment of strategic plans, analyzing operational results, and promoting staff development. Resolution of resourcing conflicts and resolve resource needs for managers and leadership. • Guided Portfolio Leaders resource planning and enterprise forecasting based on data to mitigate staffing issues• Facilitated Portfolio Leader's resource effectiveness and capacities strategies collaboration meetings • Monitored and reported resource allocations, utilization, and capacity gap assessments• Created reports and dashboards for portfolio directors and managers to leverage capacity and utilization data• Overhauled existing Power BI reports creating specialized reporting for Leadership• Power BI and MS Project Administrator IT division • Increased users’ engagement by 50% with best practices training of PPM and Power BI• Championed PPM and Power BI training and awareness for the Information Technology division

Led client software implementation and enhancement projects. Fostered and nurtured client relationships, effectively managing expectations and serving as a client proxy for technical engagements, leading to a 20% increase in client satisfaction and repeat business. • Managed all aspects of project planning, management, deliverables, client communication, risk mitigation, and project progress against stated objectives • Owned budgets, billables, forecasting, statistics, estimation, contract management, and new business leads • Led resource planning, forecasting, and demand management to create high-functioning project teams • Refined Agile and hybrid ceremonies to meet the needs of each project • Drove mid-project Risk Reviews to closely monitor complex projects • Championed team-building activities to support remote team morale

Managed highly visible cross-functional technical enterprise and client-facing software and marketing projects, using Agile, Waterfall, and Hybrid project management methods in fast-paced B2B, eCommerce, and SaaS software environments that crossed multiple business divisions. Managed remote projects and scrum teams in three time zones. Streamlined planning processes and improved project visibility across the organization.• Managed, planned, monitored, and implemented small to large-sized software projects. • Guided teams through Scrum adoption to become highly functioning teams• Owned Agile ceremonies and served as Scrummatser for multiple development and non-dev teams• Gathered technical requirements, creating project schedules and plans • Created PMO best practices and facilitated training • Secured key project resources and coordinated team activities to meet project milestones • Drove risk down by 50% by implementing Risk Reviews mid projects • Lead project team meetings and reported regular progress to teams, stakeholders, and leadership • Fostered collaboration with business owners and stakeholders to align with strategic plans • Worked closely with Product Owners to provide story grooming, prioritizing, and planning • Vendor agreements, relationship building for product launches, and maintenance windows of SaaS solutions

Managed end-to-end medium to large-scale IT Enterprise Content Management projects, upgrades, and maintenance and enhancement releases leveraging a blended Agile / SDLC methodology. • Led content team through Agile Scrum adoption - resulting in 150% increase in released features• Delivered IBM FileNet P8 upgrade 30% ahead of schedule• Create best practices for Waterfall and Agile methodologies for PMO• Strategic planning for Enterprise Content Management Program • Resource Planning and Management with PMO • Managed technical requirements gathering • Built strong relationships with development teams, Stakeholders, Product Owners, and C-level leadership • Contracts, RFP creation, budgets, and spending analysis • Managed project risks, issues, mitigation logs, and project documentation • Reported on project status, timeline, milestones, and stage gates • Leveraged MS Power BI to improve project data reporting by 25% • Facilitated project team meetings, status updates to stakeholders and Directors Steering Committee • Created communication and training material for users for software rollouts

Requirements gathering for business and technical high-level requirements for agency content management system - IBM FileNet P8 system ▪Worked closely with the business to document business process during requirement gathering to help identify long term process improvement opportunities ▪Develop, draft and maintain project documentation including; requirements, technical specifications docs, functional requirements, use cases, test plans, test scripts ▪Coordinated and reported on Quality Assurance Testing, Business Functional Testing, and User Acceptance Testing ▪Worked closely with technical lead during user demos to refine requirements ▪Worked closely with IT partners, as well as business stakeholders to ensure the collaborative relationship was nurtured and requirements were met ▪Create training material for users for software enhancement rollouts.

Assist Senior Legal Liaisons to determine the eligibility of contested retirement and disability cases ▪Coordinated discovery, research, analysis, case development ▪Drafted hearing correspondence for Sr. Legal Liaison ▪Responsible for tracking and reporting on case statistics ▪Managed case archives and dispositions ▪Communicated with the appellant and opposing counsel to give status updates and requests for information ▪Represented the agency and testified at Administrative hearings ▪Worked closely with the Office of Administrative Hearings and the Department of Justice in the coordination of hearings and case information.

Provided support to managers and employees of the agency'ss compliance division. ▪Performed clerical duties that assisted the overall productivity and organization of the division ▪Oversaw various daily office operations such as setting up appointments, handling incoming and outgoing mail and emails, and editing documents ▪Coordinated meetings and calendar events ▪Provided support to the Director and Deputy directors office