Versatile IT Professional with 13 years of diverse industry experience spanning municipal governments, dedicated internal, external small and medium business, and non-profit IT support. Highly adaptable, proactive problem solver and frequently relied upon by colleagues in need of advice or escalation. Cultivates solid relationships with both colleagues and clients, quickly emerges as an integral part of any team.
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Business OwnerArchon It Services Ltd Apr 2021 - PresentRed Deer, Alberta, Canada
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Infrastructure ConsultantRicoh It Services Feb 2019 - Apr 2021Red Deer- Collaborate with infrastructure team members on projects for clients across Canada - Plan and design technical projects, estimate costs, and timeframe- Deliver and implement project components within budget and on time- Provide escalation support for infrastructure team members and support services- Maintain current knowledge of multiple hardware and software offerings to ensure recommended solutions are business driven -
Service Team LeadRicoh It Services Jun 2013 - Feb 2019Red Deer, AlbertaService Team Lead for Red Deer area, oversaw staff of 4 on site techs. Provided escalation support and managed tasks. Involved in client satisfaction reports, IT planning, and Project Execution.- Reviewed and approved billable time for clients- Tracked team utilization and assigned tasks to team members accordingly- Provided local escalation for team and client issues, including planning and execution of projects- Planned, formulated recommendations, and presented solution… Show more Service Team Lead for Red Deer area, oversaw staff of 4 on site techs. Provided escalation support and managed tasks. Involved in client satisfaction reports, IT planning, and Project Execution.- Reviewed and approved billable time for clients- Tracked team utilization and assigned tasks to team members accordingly- Provided local escalation for team and client issues, including planning and execution of projects- Planned, formulated recommendations, and presented solution proposals with budget estimates to clients- Deployed wide variety of hardware, software, and cloud-based projects- Coordinated with vendors for site installations Show less
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It Service And Support ConsultantRicoh It Services Jun 2010 - Apr 2013Red Deer, Alberta- Technical Project Deployment resource for Central Alberta clients- Deployed and trained clients on new hardware and project components- Repaired and upgraded client equipment and devices- Technical troubleshooting, end-user support for multiple client locations- Provided guidance and recommendations as trusted IT Advisor for local clients- Set up and configured networks, including troubleshooting
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It Support TechnicianLonkar Services Ltd. Jan 2007 - May 2010Red Deer, Alberta, Canada- Provided end-user technical support and training- Set up and deployed workstations and servers- Managed server hardware and software- Supported custom in-house ticketing software and unique oilfield service computer peripherals- Maintained servers and workstations remotely and on-site
Rickie Calliou Skills
Frequently Asked Questions about Rickie Calliou
What company does Rickie Calliou work for?
Rickie Calliou works for Archon It Services Ltd
What is Rickie Calliou's role at the current company?
Rickie Calliou's current role is I.T. Managed Services Consultant.
What skills is Rickie Calliou known for?
Rickie Calliou has skills like Vmware, Troubleshooting, Networking, Windows, Windows Server, Active Directory, Veeam, Barracuda Spam Filter, Barracuda Backup, Hyper V, Office 365, Fortinet.
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