Rickie Mcmahon Email & Phone Number

Warwick, England, United Kingdom

Responsibility for the implementation of the UK CRM strategy and supporting the delivery of the Customer Experience roadmap; refining data management, cleansing, user adoption and training to improve data capture and work towards delivering a 360 degree view of the customer.

Warwick, Warwickshire, United Kingdom

Responsibility for the administration of the CRM system and delivering daily support to users in a classroom and online environment while developing user guides by documenting key processes and keeping these up-to-date. Providing the first line of support for CRM users, investigating any issues and escalating when required while supporting the UK Digital Customer Experience Manager with projects, undertaking testing, and assisting with producing project documentation.

Warwick, Warwickshire, United Kingdom

Responsibility for the administration of the loyalty schemes and working with the Marketing teams to implement tactical activities. Overseeing the daily management of the CRM platform Dynamics 365 and directing the users to assist with reporting requirements for the business.Key activities include -• To take ownership for reviewing back office processes, providing recommendations and delivering approved solutions• Regular contact with suppliers and internal contacts to ensure excellent customer service and resolve any issues• Resolving process and data queries involving internal and external suppliers, in accordance with the Data Protection Act and with GDPR Guidelines• Supporting Dynamics 365 users• Building and communicating user dashboards in Dynamics 365

Warwick

Responsibility for the administration of the loyalty scheme and working with the Baxi Marketing team to implement tactical activities.Key activities include -• Development of brand materials such as brochures, leaflets, website assets and e-shots• To provide administrative support to the Marketing team where required (including catering, meeting rooms requests, exhibitions/events and sales promotions)• To implement marketing activity based on agreed marketing plans • To take ownership for reviewing back office processes, providing recommendations and delivering approved solutions• Regular contact with suppliers and colleagues to ensure excellent customer service• Obtaining data for target customer groups, cleansing for use and providing post-campaign analysis• Resolving process and data queries involving internal and external suppliers, in accordance with the Data Protection Act• Resolving customer complaints and escalating in line with scheme procedures only where required

Warwick, Warwickshire

General administration duties where attention to detail is critical, communicating with internal and external customers from all levels of a business, maintaining customer accounts, cleansing data, processing data received from various sources and ensuring the data is correct, providing the business with data extracts to meet their set criteria, training colleagues on SMS and best practises, while also providing support to all users of the database.

Chartered Institute Of Marketing, Passed

Education record