A supplier facing role resolving issues in a highly complex environment. Maintaining a professional “cost and service” driven relationship with our logistics partner, whilst keeping a strong daily working relationship with the key stakeholders. Maintaining robust internal relationships with account teams, supply chain and manufacturing. Requiring a high attention to detail, data analysis skills and be IT and ERP savvy. Negotiation skills and the ability to work under pressure whilst building bridges with suppliers a prerequisite.Working together with our 3PL provider to:• Resolve, improve or highlight operational issues at local site/depot level• Improve outbound delivery efficiencies and OTIF• Drive the 3PL to meet key business needs such as accurate and timely podding.• Control cost of warehouse and fleet operations, working with our 3PL to eliminate waste.• Check the 3PL is meeting KPI targets, industry best practise and regulations.• Ensure space utilisation and availability meets supply chain requirements. Source over-spill or alternative/additional warehousing if required.• Challenge Supply Chain on level of stock holding/SKU complexity/batch sizes. Work with supply chain on stocking policies; in house, in network, direct supply.• Ensure 3PL have adequate DR and contingency plans in place.• Work with account teams to explore alternative delivery methods to drive cost savings and delivery improvements, rail groupage, consolidation.• Maintain network of other 3PL providers/couriers to act as contingency/alternatives.• Maintain contacts with key staff at other network depots to improve cost and delivery performance for the SN brand and customers.• Work with Supply Chain and warehouse teams to ensure inbound POs meet goods in requirements and inbound SLAs are met.• Highlight to the SN business key issues the 3PL is facing regarding; Staffing, unions, capacity of warehouse and network tonnage, site rules, health & safety.

Managing customer service team and responsible for logistics operation via 3PL. Responsible for 100% order intake and service level performance of call centre across all sales channels. Measurement and management of OTIF performance of 3PL.• Day to day leadership and management of the Customer Services Team.• Provide and promote a professional, high quality, customer focused service to all accounts.• Liaison with all customers, Shepherd Neame management and other departments to ensure that high standards of service are achieved.• Establish, develop and maintain effective working relationships to ensure a ‘one team approach’.• Oversee team to resolve delivery errors, rolled orders and failed orders • Work closely with external partners to make sure that delivery issues are solved accurately and in a timely manner.• Attend and chair meetings with these partners to develop best practices.. • Ensure a clear knowledge and understanding of team objectives and priorities and how each individual role contributes.• Foster a culture of cross training and knowledge sharing to increase team flexibility. • Manage the accurate and timely interface of orders to our distribution partners.• Work with supply chain team to highlight stock and forecasting issues• Develop online ordering system• Responsible for 3PL contract management and OTIF (On Time In Full) performance.• Budget responsibility for 3PL operation, contact for all 3PL operational issues.• S&OP responsibility for warehouse capacity and stocking decisions

Shepherd Neame is Britain’s Oldest Brewer, based in Kent since 1698.Producing brands such as Spitfire, Masterbrew, Whitstable Bay, Asahi, Singha & Samuel Adams. Selling into national retailers and our own estate of 360 pubs £140M turnover. Managing supply chain team. Responsible for product availability 99.5%.

Entrepreneurial soft drinks business, brand sold in 40+ countries.Sole responsibility for end to end supply chain, a "hands on" role.Key focus on cost reduction & time/quality of service.Full cost of goods & OTIF responsibility.Developed close relationships with suppliers and customers.Business process improvement, full cycle from order intake through to payment.Negotiating and purchasing all raw materials and production/warehousing.Managing contract packers and third party logistics (3PL).Maintaining cash flow, A/R & A/P responsibility, paying suppliers, employees.Lead in NPD design and sourcing suppliers, change project management.Business contact for all quality/service level issues.Food labeling & safety regulatory contact.Responsible for IT setup (users/email/hardware/cloud storage/user & accounting software).Managed transfer of all operation capability to new VC owners & bottlers post buy-out.

One of the largest mobile telecom companies in the world.Prepay & Data Planning ManagerPlanning and forecasting sales of prepay and data mobile phone tariffs.Ensuring high visibility/understanding of targets and assumptions to key business heads.Key Measures: Sales forecast accuracy & sales acquisition cost.Developing links to sales, marketing and technical teams to determine forthcoming events and their impact on sales/cost.Liaising with handset management & customer services to determine supply constraints.

A premier international food company, with number-one and two brands in more than 50 countries.UK Demand Manager - Frozen & Chilled / Infant FeedingResponsible for delivering an accurate, agreed and timely demand forecast to sales/manufacturing/finance.Improved accuracy & visibility of a ‘high sku/volume’ forecast.Integrated Supply/Demand process across the Infant Feeding category.Acted as key link between commercial/marketing and supply functions.Key part taken in ranging/promotional decisions, heavily involved in NPD planning.First port of call for Senior account managers regarding stock/planning issues.Improved on shelf availability & service levels for a core category.Acted as key support to department heads – helping them understand their business.Developed the forecasting process into a consolidated/consistent process across all categories.Enhanced forecasting systems, implemented improved forecast accuracy measure.

A specialist project management consultancy based in London, giving change management advice to blue-chip fortune 500 companies.CLS Services predominantly (Also CSFB & Deutsche Bank).Consultant Project Manager for a major banking initiative.Responsible for key programme scoping and milestone adherence.Daily project control incorporating close liaison with stage project managers over progress/issues.Responsible for ensuring major shareholders are aware of project status/costs.

Operations Planning Manager Nov 99 - Nov 00Full factory planning and order fulfillment responsibility.Managed the factory planning/scheduling team, developed them to make informed decisions.Key Measures: On time delivery/Lead time/Production Cost.Developed capacity planning mentality through to factory managers & purchasing.Devised demand planning rules and methods to set inventory and service levels.Implemented ‘Pull’ re-order systems for warehouse replenishment from factories/suppliers.Lead post-merger team to integrated stocking/distribution processes for multiple sites.Supply Chain Manager Nov 97 - Nov 99.Responsible for all supply chain improvement activities for the Head Office/Manufacturing site - turnover £140m - reporting to Operations Director.Key Measures: Inventory Value/Turns, Purchasing lead times, Production Cost/Unit.Determined inventory levels and replenishment process for distribution hub and UK storage centres.Responsible for the image of the operations side of the business to the sales directors/teams.Responsible for ‘Make/Buy or Kill’ decisions.Maintained and developed the company forecasting system to reduce uncertainty and hence smoothed demand through the whole business - reducing cost and improving customer service.Chaired inter-function workshops to develop cost savings and understanding.Developed and implemented sales data analysis for use across all company functions.Optimised product supply cost by balancing workload across all European factories.Production Engineer/Graduate Engineer/Supply Chain Planner Jul 94 - Nov 97Employed at Dexion during University placement year and returned afterwards.Concentrated on inventory analysis/reduction techniques and shop floor control, WIP reduction.Implemented perpetual inventory counting, planning/forecasting systems and tools.Improved product flow/asset utilization, shop floor layout and MRP II maintenance.