Manages the entire work order cycle process; generation through closing and invoicing for customer and internal workSells service labor and parts ensuring all techs are highly productive so that budgets and goals are met. Works with Service Manager to identify and execute continuous process improvements. Communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction. Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge. Reviews work orders for completeness and accuracy prior to customer billing. Ensures all service Warranty and Product Improvement Programs are completed, submitted to Centralized Warranty Administrator within the required timeframe to receive maximum credit. Ensures all departmental tools, equipment, and vehicles are in good working order. Actively coaches, develops and helps employees grow their capabilities. Proactively seek and participate in available company-sponsored training, in an effort to develop and advance knowledge base and skill set. Maintain a positive and professional working relationship with peers, management, and support resources, with a constant commitment to teamwork and exemplary customer service. Ensure that company's reputation and image in the community is consistent with company Core Values

Manage client relationship with large studio as it pertains to new releases and promotional plans. Create critical path planning documents used with clients in interactive fashion to coordinate activities within street-date requirements. Utilize data from multiple sources to generate reports. Analyze and interpret data for trends to draw conclusions and produce business opportunities to leadership. Ensure all studio clients arecomplying with established policies and procedures. Identify and resolve issues on front-end and eliminate bottlenecks and single point of failures. Prepare and distribute daily/weekly/monthly/annual KPI reports to customers.

Manage the processing of Check Discs, Print Samples, PDF orders, post approvals, stamper orders, data entry (both alpha/numeric data); provide necessary documentation to ensure accurate and proper manufacturing, packaging, and distribution of these products; verify BOMS, and route items in SAP/JBA system. Process order data accurately and in a timely manner to meet customer standards and contracts, maintain due dates, communicate fully internally and externally, provide high level of customer service, follow up on deliveries, process shipments for dupes and LTOS, ensure products are delivered in a timely manner. Create and maintain files and keep records secure. Support and provide guidance to other team members supporting various studios.

Managed Customer orders. Placed orders. Data entry (both alpha/numeric data). provide high level of customer service, follow up on deliveries, and shipments.

Worked along side of the owner of several companies. Handle regular office duties (office manager) and personal duties for boss. Some duties include filing, banking, travel, phones, and ect. Assisted in tax preparation. Most companies were of wide varied of merchant accounts, entertainment, and medical.

Was personal assistant to the Owner and CFO of the company. Helped out in accounting, filed, answered phone calls, reports, travel, personal assistant, daily office work, and oversaw all work.

Provided care for 2 children from 7p.m.to7a.m.,5days a week. Prepared meals, organized play activities, tutored with homework, and provided safe transportation.

Participated in multiple training rotation. Each rotation included team-based learning activities and independent work. Accepted the responsibility for becoming technically proficient at a variety of skills.