Rick Knapp Email & Phone Number

United States

Olympia, Washington, United States

• Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience• Assist the Service Experience Manager in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes• Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives• Assist the Service Experience Manager with financial aspects and budgets to drive efficiencies and continuous improvement within the organization• Assist with protecting security and privacy of customer information including education, compliance and disposition of issues• Perform all Service Experience, Cash Room and Communication procedures as applicable

Olympia, Washington, United States

Coached team of 6 retail Sales Associates, helped to exceed department goals by over 10% for eight consecutive quarters up to Q4 2022. Created visual displays and implemented marketing plans for key fragrance and cosmetic lines on weekly basis, increasing sales volume for targeted products by 20%. Executed operations procedures for vendor returns, salvage and inventory adjustments. Tops sales performer at Macy's Olympia personally selling $687K in merchandise in calendar year 2022.

Olympia, Wa

Management in specialty retail apparel operation, responsible for merchandise receiving, shipping, restocking, display resets, customer service and promotion of loyalty programs. Management duties included: store opening/closing, reporting of daily sales analysis and supervision of sales associates.

Tumwater, Wa

Management in large retail operation, supervising a team of 15 Sales Associates. Responsible for daily task assignments to team, setup of weekly promotions, processing of salvage/donation/theft, visual merchandising, and attendance log. Successfully manage and resolve customer service escalations to meet high company standards. Provide regular reports to Corporate Management in regards to sales goals and completion of department tasks.

Idyllwild, Ca

Owner/general partner in a start-up e-commerce and brick & mortar business focused on retailing of Western wear and work wear. Developed key skills in product marketing, product selection, product research, business modeling. Responsible for employee recruitment, design and all financial planning.

Chino, Ca

Maintained inventories for a large manufacturer of windows, doors and mouldings. Performed daily analysis of inventory for Southern California’s largest distributor of Andersen Windows, Simpson Door and Premdor products. Door product manager for all home center accounts. Daily responsibilities included anticipating product demand and purchasing of stock items to meet the demand. Successfully met corporate goals balancing the supply of high-demand items without overstocking and also reducing the company’s low-demand inventory.

Ontario, Ca

Maintained corporate sales accounts for large door manufacturer. Order Desk responsibilities included: generating customer orders, verifying supply and delivery schedules, and final follow-up with customer. Developed strong skills for problem resolution that helped maintain customer loyalty and retention. Other responsibilities included purchasing for the company: Simpson Fir Doors, Disappearing Attic Stairs, Visador Louvers and Vents, L.E. Johnson Bypass Track and hardware.