Rick Little Email & Phone Number

Eden Prairie , Mn, Us

Lead strategic partnerships for a healthcare innovation and research center fostering collaboration with partners from across the healthcare ecosystem to improve patient care and patient value. In collaboration with our partners, we deliver a unique, unparalleled environment with the data, tools, and infrastructure necessary for leading clinicians, policy experts, and scientists to tackle the thorniest problems in healthcare outcomes, and for innovators to bring the findings from this research into the clinic as novel tools and processes. ■ Develop partner engagement models to encourage high impact research at OptumLabs■ Support strategic research and data science initiatives for key partners that include University of California Health and Mayo Clinic■ Recruit healthcare innovators for expert panels, advisory boards and research collaborations■ Facilitate data linkage requests with private and public data sources to support complex research initiatives designed to improve care delivery

Boston, Ma, Us

Led all aspects of a client services organization including account management and project management for a 100-person company providing enterprise-wide technologies for large academic medical centers. Focused on customer excellence and utilization of quality, cost-effective methodologies to an achieve tangible ROI for all stakeholders. Achieved a client retention rate of 96% for six consecutive years and exceeded professional revenue targets by 15%. ■ Built a flexible and adaptable high-performance organization of 5-25 employees. Hired, trained, developed, mentored the project management, account management and support teams. ■ Managed product requirements and design processes for emerging products and technologies, including Risk Severity/HCC Module that increased sales by 20%. ■ Drove strategy for official partnership program with athenahealth and increased revenue by 5%. ■ Led organization to win “Best of Klas” (healthcare IT vendor ranking organization) for 4 consecutive years that increased business $3M and provided a significant competitive business edge. ■ Improved implementation time by 75% by leveraging best practices and processes. ■ Upsold product offerings to increase recurring revenues by $1M/year. ■ Spearheaded the creation of specific service offerings to support of ICD-10. Directed all aspects of product line including programming, marketing, pricing and delivery and that represented forecasted revenue of $1.5M.

Boston, Ma, Us

■ Managed MD Anderson Cancer Center which became a flagship account and utilized all potential offerings. ■ Facilitated the sale of new Infusion Modules for cancer centers that increased client revenues by $6M a year. ■ Created all implementation processes, methodologies and supporting collateral to establish continuity for a cloud, web and mobile technology company.

Boston, Ma, Us

■ Directed all initial implementation projects including Lahey Health “first paying customer” and University of Texas MD Anderson Cancer Center. Client ROI ranged from $5M-$10M in recurring revenue. ■ Collaborated with customers to establish critical goals and key performance indicators. Created new processes and workflows in response to new technology; reduced data entry by 95% and improved clinician productivity.

Recognized as a “Product Expert” for a $340M company. Implemented newly introduced referrals management product that integrated with Practice Management Systems and reduced claim rejection by 30% for Integrated Delivery Networks. ■ Promoted to Strategic Initiatives Division to help design and develop new product offerings that utilizes system integration to streamline patient records, reduced duplicates and increased accuracy. ■ Represented the Managed Cared Application for an Enterprise Technology Implementation for all products and improved client revenue cycle by $171M. ■ Analyzed and identified customer’s needs and provided a service roadmap and technology solutions that reduced claim rejections, optimized business value and ensured client satisfaction. ■ Created “Transition to Support Templates” to ensure continuity between implementation and support teams. ■ Educated customer service teams in the Northeast region (2 offices, 3 regions and 75 people), on how to support Open Referrals clients. ■ Taught all new employees including Executives, Managers and Customer Relationship Managers about the benefits of the Managed Care Application. ■ Participated on a team that hired the project managers, installation consultants and interfaced with engineers/managers; maintained a 90% employee retention rate.

Canton, Massachusetts, Us

Provided training and implementation for a $550M company providing software and services for healthcare organizations. Worked primarily with pharmacy staff at 12+ hospitals owned by Columbia HCA, the largest for-profit healthcare provider in the world. ■ Managed an accelerated implementation project for 1996 Olympics that was completed 3 months early with a team of 15 pharmacy consultants at 5 Columbia/HCA hospitals in Georgia. ■ Selected to educate team members from 16 other departments on pharmacy module applications and key integration points. ■ Participated on a special project team that worked on a new initiative to simplify billing integration issues and set processes for future configurations and that was implemented by 350 hospitals. ■ Designed implementation tools, training materials and a live guide for process improvement that was used throughout the Pharmacy Technology division and was adopted by 40 Pharmacy Consultants. ■ Configured data integrations, product specifications, and performed testing. ■ Mentored and trained 6 new employees for future implementation projects. ■ Managed product enhancements requests and functional designs for future product upgrades.

B.S, International Business

Education record