Rick Little Email and Phone Number
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I’m a healthcare technology leader with a focus on creating trusting relationships – whether that is through making powerful alliances, building productive teams, or attracting and pleasing top-notch clients - that lead organizations to grow, thrive and prosper.Throughout my 20+ career in the healthcare field, I have excelled in innovative technological environments forming strategic relationships with large, consequential clients. This ability has resulted in a substantial impact on the bottom line for the organizations that I have worked with. I partner and collaborate with clients to translate their needs into workable technology-based solutions that scale both technically and operationally. My experience with OptumLabs (United Health Group) allowed me to forge alliances with major health systems to further the mission of improving global health. At MedAptus I was promoted throughout my 16-year tenure to the highest-ranking client services position where I built all aspects of the client services organization including account management, product/project management and professional service offerings. Some of my greatest achievements include:· Maintained recurring ROI of $5M-$10M through establishing key client relationships· Achieved an annual client retention rate of 96% year over year for 6+ years.· Received “Best in Klas” award 4 years in a row.The positions I've held always placed me working with the most valued and strategic customers. My relational skills have allowed me to develop and manage teams that are productive and have a high level of morale. My leadership style is personal, humanistic, yet highly driven. I have a keen ability to understand and manage the evolving healthcare technology environment with deep experience in mobile and web based solutions, integration of clinical and financial data, revenue cycle operations, electronic medical records (EMR), and systems integration.Functional Areas Within Healthcare:Research and Development | Technology | Relationship Management | Electronic Medical Records (EMR) | System Implementations | Clinical and Financial Data Integration | System Integration | Enterprise Technology Implementation | Saas Technologies |Integrated Delivery Networks | Health Information Systems (HIS) Areas of Expertise: Client Retention | Client Relationship Management | Sales Support | Workflow AnalysisProgram Management | Strategic Planning | Health Plans | Process Improvement | Project Management | System Optimization | Mobile Applications | Revenue Forecasting
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Partner Relationship ExecutiveOptum Jun 2016 - PresentEden Prairie , Mn, UsLead strategic partnerships for a healthcare innovation and research center fostering collaboration with partners from across the healthcare ecosystem to improve patient care and patient value. In collaboration with our partners, we deliver a unique, unparalleled environment with the data, tools, and infrastructure necessary for leading clinicians, policy experts, and scientists to tackle the thorniest problems in healthcare outcomes, and for innovators to bring the findings from this research into the clinic as novel tools and processes. ■ Develop partner engagement models to encourage high impact research at OptumLabs■ Support strategic research and data science initiatives for key partners that include University of California Health and Mayo Clinic■ Recruit healthcare innovators for expert panels, advisory boards and research collaborations■ Facilitate data linkage requests with private and public data sources to support complex research initiatives designed to improve care delivery
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Vice President Of Client ServicesMedaptus 2008 - 2016Boston, Ma, UsLed all aspects of a client services organization including account management and project management for a 100-person company providing enterprise-wide technologies for large academic medical centers. Focused on customer excellence and utilization of quality, cost-effective methodologies to an achieve tangible ROI for all stakeholders. Achieved a client retention rate of 96% for six consecutive years and exceeded professional revenue targets by 15%. ■ Built a flexible and adaptable high-performance organization of 5-25 employees. Hired, trained, developed, mentored the project management, account management and support teams. ■ Managed product requirements and design processes for emerging products and technologies, including Risk Severity/HCC Module that increased sales by 20%. ■ Drove strategy for official partnership program with athenahealth and increased revenue by 5%. ■ Led organization to win “Best of Klas” (healthcare IT vendor ranking organization) for 4 consecutive years that increased business $3M and provided a significant competitive business edge. ■ Improved implementation time by 75% by leveraging best practices and processes. ■ Upsold product offerings to increase recurring revenues by $1M/year. ■ Spearheaded the creation of specific service offerings to support of ICD-10. Directed all aspects of product line including programming, marketing, pricing and delivery and that represented forecasted revenue of $1.5M. -
Director, Implementations & Account ManagementMedaptus 2003 - 2008Boston, Ma, Us■ Managed MD Anderson Cancer Center which became a flagship account and utilized all potential offerings. ■ Facilitated the sale of new Infusion Modules for cancer centers that increased client revenues by $6M a year. ■ Created all implementation processes, methodologies and supporting collateral to establish continuity for a cloud, web and mobile technology company.
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Account And Project ManagerMedaptus 2000 - 2003Boston, Ma, Us■ Directed all initial implementation projects including Lahey Health “first paying customer” and University of Texas MD Anderson Cancer Center. Client ROI ranged from $5M-$10M in recurring revenue. ■ Collaborated with customers to establish critical goals and key performance indicators. Created new processes and workflows in response to new technology; reduced data entry by 95% and improved clinician productivity.
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Senior Installation ConsultantIdx Systems Corporation 1997 - 2000Recognized as a “Product Expert” for a $340M company. Implemented newly introduced referrals management product that integrated with Practice Management Systems and reduced claim rejection by 30% for Integrated Delivery Networks. ■ Promoted to Strategic Initiatives Division to help design and develop new product offerings that utilizes system integration to streamline patient records, reduced duplicates and increased accuracy. ■ Represented the Managed Cared Application for an Enterprise Technology Implementation for all products and improved client revenue cycle by $171M. ■ Analyzed and identified customer’s needs and provided a service roadmap and technology solutions that reduced claim rejections, optimized business value and ensured client satisfaction. ■ Created “Transition to Support Templates” to ensure continuity between implementation and support teams. ■ Educated customer service teams in the Northeast region (2 offices, 3 regions and 75 people), on how to support Open Referrals clients. ■ Taught all new employees including Executives, Managers and Customer Relationship Managers about the benefits of the Managed Care Application. ■ Participated on a team that hired the project managers, installation consultants and interfaced with engineers/managers; maintained a 90% employee retention rate. -
Application ConsultantMeditech 1995 - 1997Canton, Massachusetts, UsProvided training and implementation for a $550M company providing software and services for healthcare organizations. Worked primarily with pharmacy staff at 12+ hospitals owned by Columbia HCA, the largest for-profit healthcare provider in the world. ■ Managed an accelerated implementation project for 1996 Olympics that was completed 3 months early with a team of 15 pharmacy consultants at 5 Columbia/HCA hospitals in Georgia. ■ Selected to educate team members from 16 other departments on pharmacy module applications and key integration points. ■ Participated on a special project team that worked on a new initiative to simplify billing integration issues and set processes for future configurations and that was implemented by 350 hospitals. ■ Designed implementation tools, training materials and a live guide for process improvement that was used throughout the Pharmacy Technology division and was adopted by 40 Pharmacy Consultants. ■ Configured data integrations, product specifications, and performed testing. ■ Mentored and trained 6 new employees for future implementation projects. ■ Managed product enhancements requests and functional designs for future product upgrades.
Rick Little Skills
Rick Little Education Details
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California State University-Dominguez HillsInternational Business -
Hipaa/Hitech Privacy And Information Security Training
Frequently Asked Questions about Rick Little
What company does Rick Little work for?
Rick Little works for Optum
What is Rick Little's role at the current company?
Rick Little's current role is Partner Relationship Executive at OptumLabs | Customer Success Healthcare Technology Leader | VP of Client Services | Specializing in Healthcare Technology Innovations and Key Strategic Relations.
What is Rick Little's email address?
Rick Little's email address is ri****@****hoo.com
What is Rick Little's direct phone number?
Rick Little's direct phone number is +161789*****
What schools did Rick Little attend?
Rick Little attended California State University-Dominguez Hills, Hipaa/hitech Privacy And Information Security Training.
What are some of Rick Little's interests?
Rick Little has interest in Children, Kids, Cooking, Medicine, Investing, Exercise, Home Improvement, Reading, Fitness, Gourmet Cooking.
What skills is Rick Little known for?
Rick Little has skills like Healthcare Information Technology, Ehr, Healthcare, Project Management, Revenue Cycle, Management, Emr, Integration, Leadership, Product Management, Start Ups, Process Improvement.
Who are Rick Little's colleagues?
Rick Little's colleagues are Debra C Desantis, Eyriney Azer, Jeremiah Sandahl, Brent Schepp, Emman Cris Cahayag, Rachel Fridley, Brandy Byrne.
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