Support for Microsoft Exchange Online customers in North America. Analysis and troubleshooting of issues, researched known case documentation and performed diagnostics on customer’s Exchange environment. Support requirements include collaboration with customers as well as engineers supporting other Microsoft 365 applications. Managed multiple cases with some requiring critical response time and resolution.

Office 365 administration and support with emphasis on Microsoft Exchange running in hybrid mode. Management and administration of both On Premises Exchange and O365 cloud. Management of Ironport appliances for e-mail security and malware protection. Automation of monitoring and administration using Powershell. High level support for end-user concerns and troubleshooting with Office 365 access and functionality including Teams and Outlook, internal and external mail delivery.

Microsoft Exchange Administration. Managed global implementation of Exchange with multiple sites domestically and overseas. Performed software and hardware upgrades as required. Also performed high level troubleshooting and support for end-user issues and concerns.