Rick Jones Email & Phone Number

Budget: $35M+ | Team: 85+ (Global Developers, Full-time, and Supplemental Staff) Led a comprehensive suite of applications, including customer-facing platforms, back-office systems, and dock operations/driver management solutions. Directed design and architecture across teams, providing strategic leadership and guidance to ensure high-performance and scalable solutions. Successfully navigated complex corporate processes and fostered collaboration from C-suite executives to developers across multiple subsidiaries.Key Focus:- Enterprise wide system separation during divestiture and integration during acquisition (M&A)- Mentoring and coaching Directors and Managers to enable them to grow into effective leaders and to align and better communicate with executives.- Strengthened team capabilities and development processes to drive business value, improve productivity, and enhance developer satisfaction.- Oversaw a portfolio of 30+ high-impact projects, ensuring alignment with business objectives and delivering exceptional outcomes.- Heavily engaged with vendor management, SOW and contract reviews, and benefit justificationKey Achievements:- Implemented RingCentral for hundreds of users to dramatically reduce telecom costs- Created Service Desk and implemented ServiceNow ITSM for Incident, Change, and Catalog which improved SLA from 2 weeks to 1 day- Leveraged Azure Cloud and IoT capabilities to improve field personnel productivity.- Led a successful creation of customer facing API suite to support evolving business needs using Azure API Management- Implemented Azure for data integration, B2B CIAM, logic apps, and cost management- Managed systems supporting millions of transactions and generating $1B in annual revenue

Budget: $15M+ | Team: 50+ (Global Developers, Full-time, and Supplemental Staff) Managed infrastructure operations across a diverse range of services including information security, server administration (Linux/Windows), device support, application support, and disaster recovery. Spearheaded key initiatives for business continuity, security compliance, and strategic cloud and networking integrations. Acted as the primary liaison with corporate infrastructure teams for compliance and cloud strategies.Key Focus:- Streamlined IT operations and resource allocation to enable greater efficiency and value delivery.- Led infrastructure teams to improve security posture and operational resilience.- Innovated internal processes to better align infrastructure and development teams.Key Achievements:- Established dedicated application support teams to enable faster development cycles and value delivery.- Integrated global developers, expanding expertise and capacity across the team.- Optimized disaster recovery strategy, reducing recovery time and saving $165K annually.- Saved $900K in operational costs through effective budget management in 2019.- Built strong strategic relationships with industry leaders like Microsoft, IBM, and RedHat.

Richmond, Virginia

Budget: $10M+ | Team: 50+ (Global Developers, Full-time, and Supplemental Staff) Led the development and deployment of critical customer-facing systems and dock operations/driver management platforms. Provided high-level architecture and design oversight to ensure optimal system performance, scalability, and integration. Guided cross-functional teams through complex corporate processes at UPS to ensure smooth project execution.Key Focus:- Oversaw development of a major business-critical system and managed corporate support for new digital initiatives, including website and API suite expansions.Key Achievements:- Salvaged and successfully launched a large-scale, high-stakes project that met and exceeded business goals.- Secured corporate buy-in for the creation of a truckload visibility and reporting website.- Managed systems supporting millions of daily transactions and revenue.

Led the adoption of Service-Oriented Architecture (SOA) and drove key technology decisions to maintain competitive edge. Guided the development of junior staff into strong contributors and provided ongoing design and architecture support for the department. Collaborated with infrastructure teams to pioneer early-stage DevOps practices, while identifying and closing process gaps to improve team effectiveness.Key Achievements:- Initiated and led the development of self-service solutions, streamlining processes for business users.- Contributed to the evolution of DevOps practices and helped build a support model leveraging lower-cost resources.

Developing business and managing projects that use our member base of more than 75,000 highly-skilled developers from all over the world to leverage our competition-based methodology and to utilize our catalogs of re-usable components to truly manufacture high-quality software at a low cost.

Director, Southeast RegionLed a team of 50+ developers across multiple clients nationwide, driving client acquisition from Fortune 50 companies to startups. Played a key role in supporting technical sales efforts and fostering strong client relationships. Focused on developing Managers and Developers, with a clear emphasis on mentoring and growth. Acted as a liaison across all organizational levels, from C-Suite executives to individual developers.Key Achievements:- Contributed to the exploration and implementation of new lines of business- Helped secure and shape a strategic partnership with Microsoft- Instrumental in designing and launching the company’s profit-sharing planManagerArchitected system solutions, led technology strategy, and built high-performing project teams to deliver large-scale enterprise web applications using Java and .NET technologies. Collaborated across all organizational levels, from C-Suite to developers, ensuring alignment and successful execution of business objectives.

Developed real-time embedded systems for navigation systems and sensors for commercial vessels and US and foreign navies.

Executive Mba

Mcs, Computer Science

Bs, Mathematics