• Trained and strategically placed 14 service engineers to cover majority of product lines with in each area. Decreased delayed service response complaints from customers.• Competed against third party service in a US. Government Request For Proposal bid process. Highlighted strengths to overcome price disparities. Won multiyear contract on three occasions.• Service engineers located over a large geography feel isolated. Instituted monthly service meetings with sales partners to discuss individual and team needs. Built a strong working relationship within sales service team members.• Maintained a high level of customer satisfaction to insure a solid base of reference customers.• Overcome third party competition and government funding cuts to exceed revenue expectations each year. • Participated as a Lean Six Sigma team member tasked with improving field inventory shipping methods. Reduced field parts return shipping from average 2 weeks to 3 days.• Evaluated employee annual performance and implemented compensation as warranted. Increased employee moral and customer focus.

• Communication within the sales service team needed improving. Implemented weekly conference calls with automation sales service team. Calls stimulated comfortable communication lines between sales service team. • Implemented installation database use to insure seamless customer startups. Realized a significant increase in customer confidence with each installed system.• Organized workloads and scheduling to efficiently complete scheduled maintenance on time. Met all scheduled maintenance goals. • Analyzed team strengths and development needs for Automation Team. Implemented individual training schedule for each engineer. Increased engineer effectiveness and customer satisfaction.

Responsibilities included after sale customer satisfaction and growth in customer base in North Carolina and Virginia. Analyze and prepare for current and future team development needs.