Rick Keffer Email & Phone Number

Zion, Il, Us

Responsible for maintaining all aspects of the government product line including FHA, VA and Rural Housing products.

Responsible for Business Requirements and Testing for all facets of Home Affordable Modification Program implementationManaged implemetation of Loan Portfolio Rebranding ProjectManager Year End Reprting Project for entire Saxon Mortgage Loan Portfolio

·Responsible for leading cross-functional teams in all aspects of new product and pricing implementations and enhancements.·Responsible for the entire product development lifecycle including business justification, requirements, software enhancements, marketing materials, legal documents, training, internal communication and maintenance of internal manuals.·Responsible for creating, maintaining and tracking project budgets. ·Utilized Corporate Project Management Lifecycle and Systems Development Lifecycle methodologies including preparation and presentation of gateway documentation.·Responsible for creating and maintaining project schedules using MS Project.·Product rollout in 2006 resulted in loan fundings in excess of $1 billion within 90 days of rollout.·Implemented Escrow Waiver Pricing Adjustment Project that generated approximately $6 million in additional revenue during the first 90 days.

··Coordinate support for enterprise reporting databases utilized by Capital Markets, Home Loans and Commercial Lending.·Manage and resolve all user trouble tickets for Enterprise Data Warehouse generated by Remedy System.·Manage all information technology application development, support, maintenance and infrastructure for 120-person Vernon Hills and Los Angeles based Home Loans Finance team.·Enterprise Lead Analyst for HMDA 2004, a regulatory project with company-wide application and data impact. Completed on time and under budget.·Lead Analyst for large-scale business intelligence project integrating several disparate data sources that enabled finance team to respond with greater speed and accuracy to internal and external reporting demands. ·Utilized Business Objects Universe Design and Reporting tools for report development.

·Responsible for composing, obtaining approval and publishing all policy and procedure changes (including system enhancements) for 1000+ person Sales and Operations staff. ·Responsible for all mortgage document change requirements and coordinating document implementation with Legal, Compliance and Technology.·Managed project to clean up FHA insuring accounts and create new remittance process. Recovered $250,000 in overpayments to HUD. New process included controls to prevent recurrence of overpayments.·Produced 1000+ page Corporate Policy and Procedure manual using Information Mapping Documentation format. Automated the contents of the manual in RoboHelp.

·Systems Helpdesk support for 100+ sales locations encompassing all sales and operations systems as well as policy and procedural support. ·Answering all incoming Helpdesk calls and resolve or refer issues for resolution.·Tracking and analyzing recurring issues to determine and resolve root causes.·Assisted Policy and Procedure team with overflow tasks as needed.

Ma, Labor Relations

Activities and Societies: Phi Kappa Phi Honor Society

Ba, Economics