A customer-focused Operational Leader with proven success in guiding teams through periods of change, growth, & financial turnarounds. Excels in identifying areas for improvement and crafting strategies to enhance sales, cost controls, and profitability. Creatively brands products to aid market launches, customer acquisition, and retention/referral business. Known for teambuilding and for hiring, developing, and mentoring new leaders and managers.•Long-term Multi-Region Strategic Planning, Organizational Restructuring & Crisis Management•Budgeting, Cost Control & Profit Optimization••Competitive Intrusion & Market Development•Pricing & Revitalizing Declining Markets••Marketing, Sales, & Promotion Campaigns•Multi-Unit Operational Planning••Bar Sales•Member of the Design Team & Responsible for the implementation, supervision of the construction, staffing, & opening of new Franchise Restaurant & Bar Concepts •Instrumental role in the post-merger integration of Ryan’s Restaurants with Buffets, Inc., overseeing transition of 337 units with more than 23,000 employees generating $825M annual revenue•Assumed leadership of Buffets poorest performing regions and implemented change initiatives that resulted in the lowest food and labor costs of sales companywide, a 14% decrease in management turnover, and a 30% increase in sales after opening three re-concept stores•Turned negative trending (down 10%) regional performance to positive in nine months•Reviewed corporate contracts & departments for cost savings and waste; Saved & Reduced Maintenance Department costs by $700K over a three-year period•Designed a new layout plan for the construction of a Ryan’s Restaurant from the ground up•Developed complete re-branding design, décor and layout plans in both company-owned & franchise units to develop innovative solutions that address customer’s needs•Redesigned menu & menu offerings from test to inception