• Direct Support: Provide immediate support for CitiHabitats real-estate agents and staff; assist systems administrator with daily backup tapes; assist telecom technicians in changing direct dials and reset voicemail on Toshiba PBX.• Helpdesk: Utilize Acronis Snap Deploy 3 to create and deploy base image for Windows XP and Windows 7 environment; troubleshoot web related issues with real-estate agents to provide a quick resolution to a problem(s); remove spyware and virus via registry settings and utilizing software scans on Windows PC.• Systems Administrator: Create and remove users in active directory and configure users in the appropriate membership groups; create automated email forwarding to external email accounts; reserve IP address for VPN remote access; create DNS records to point to reserved IP address; join agent’s iPhone, iPad and Android mobile device to exchange server using active sync; create users in Blackberry Enterprise Server and activating blackberries; backup and format hard drive to meet company security policy. • Place orders for new equipments for all offices (Printers, keyboards, mice, battery backup, projectors, monitors, surge protectors, Verizon mobile device etc); maintain and document overages and spending on Verizon wireless business account.

• Provided desktop support for users in a Windows XP environment- via in person, phone, email, or remotely for issues regarding software applications, hardware malfunction, email, data migration, and network connectivity.• Utilized Norton Ghost to create and deploy desktops and laptops computers; established desktops and laptops with Windows XP SP3, applications and data migration. o Applications included: Norton Antivirus CE, Office 2003/2007, Java, Adobe, Windows Defender, and Cisco System VPN.• Utilized Linux Live CDs to recover data from failed hard drives. • Organized and designed server room by rearranging Cat 5e to produce less cable traffic in server room; maintained server room and conduct weekly tape backup; placed order for computer supplies and hardware components for computer repairs; assisted system administrator in consolidation of physical servers into virtual servers and enforcing security policy; created site books for future references on specific application, hardware and newly created server; executed weekly audits. o Wireless, DHCP, DNS, VMware, and MS Outlook.• Handled in a task to configure Polycom Video Conference products; installed Nortel telephones and configured phone numbers using Meridian PBX System; light Assists in installing Blackberry Enterprise Server and configured Blackberry handhelds; light configuration of Cisco routers and switches.

• Provided support for environments on Windows 2000, Windows XP and Mac OS X. • Remotely troubleshoot and deployed Pointsec encryption MSI package to computers within the hospital using System Management Server; maintain Pointsec encryption on desktop and laptops for over 4000 computers.• Tested encryption program on different operating systems. o Windows 2000, ME, XP, Mac OS X.• Utilized active directory to organize groups and reset passwords for users, and Linux operation system to provide data migration and/or data recovery• Collaborated with hospital support team in resolving and updating support tickets using HEAT Ticketing System.