Rick Lacerda Email & Phone Number

New York, Ny, Us

San Francisco, California, Us

Managing a team of two and cross functional projects in the Platform team to scale the new verticals business at Doordash

Boston, Ma, Us

- Participated in a 15-person group project to select 10 winning community development projects from a historical pool of ~2000 candidates per year, while ensuring diversity targets were met within the winning team. The challenge winners will receive subsidized trips to the high-visibility Brazil Conference at Harvard and MIT, as well as mentoring for their projects and capacity-building sessions.- Implemented new processes to reduce performance variability among evaluators by approximately 20% and shortened the evaluation time by redesigning the candidate selection funnel. Feedback on selected projects will be provided in April 2024.

Boston, Ma, Us

• Collaborated with senior faculty and Data Science team to implement AI products: trained chatbot for financial accounting using internal Harvard data as a new product deployed for use in School’s CORe product ($2,500 business fundamentals course) for use by ~2000 MBA students annually and total of 30,000 business leaders.• Evaluated performance metrics of 7% of Boston Consulting Group’s global individual contributor workforce (758 employees) across various consulting tasks using LLMs. Findings influenced annual financial bonuses and results were published by Harvard Business School on a paper which has garnered over 140,000 views to date.

Boston, Ma, Us

• Selected as one of the only 12 AI Fellowship: Digital, Data and Design institute at Harvard Business School on strategic initiatioves by the Dean to spearhead emerging technology tools for business education and performance evaluation of Boston Consulting Groups contributors.• Winner: Association of Latino professionals for America business ideation impact challenge• Community building Founder: Brazil Pride @ Harvard group, Director: DE&I at PRIDE, Student Diversity Council member, Speaker: National Coming out day• Spotlight alumn by Harvard Office in Brazil https://lnkd.in/e64p_TFt

• Collaborated with senior faculty and Data Science team to implement AI products: trained chatbot for financial accounting using internal Harvard data as a new product deployed for use in School’s CORe product ($2,500 business fundamentals course) for use by ~2000 MBA students annually and total of 30,000 business leaders.• Evaluated performance metrics of 7% of Boston Consulting Group’s global individual contributor workforce (758 employees) across various consulting tasks using LLMs. Findings influenced annual financial bonuses and results were published by Harvard Business School on a paper which has garnered over 140,000 views to date

Seattle, Wa, Us

• Led 20-person, cross-functional team effort to design three product features to increase engagement at Amazon Care, early-stage app for Amazon, until its expansion plan and acquisition of One Medical for $3.9B. • Built written analytical business case for complex 42-screen, three-month development feature targeted on increasing customer engagement at the platform exponential expansion and address unmet customer needs.

Latinoamérica, Oo

• Effectively led a two-person team in executing cross-functional expansion and crisis management initiatives, contributing to a substantial 121% growth in operations across São Paulo State (~64% of Brazil’s operations)• Led data management dashboards, written and verbal communication of insights and task force management for cross-team collaboration in project with 10 operations personnel across Rappi’s four Brazilian regions using data analysis using SQL, power BI and Excel to enhance courier compensation to improve cancellations by 20%.• Idealized and defended business case for product improvement features for restaurant Business to Business product to decrease order cancellations by ~10% worldwide. Acted as the bridge for global operations and the product area for the technical algorithm product team to release operation personalization feature per country.

Sao Pablo, Sao Pablo, Br

• Acted as product owner for migration from Salesforce to internal Customer Experience tool in order to meet compliance requirements in the fintech and e-commerce space for the implementation of customer service/• Managed 8-person internal project team and relationship with external providers to shift Customer Experience from fully internally sourced group to third-party vendors in 17-country operation of MercadoLibre. Managed KPIs management, performance tracking and communication of culture on first months of implementation.

Boston, Ma, Us

• Led a Latin America market entry strategy module for a Biotech company based in Boston, launch in Latin America increased stock by 200%. • Led an international regulatory benchmarking module for a key advocacy group in the sports industry in Brazil.• Conducted international Diligence projects in Food supply chain, agribusiness, energy distribution.

Mba Candidate, Management Science (Stem Designated)

Bachelor Of Engineering - Be, Computer Engineering

Master Of Business Administration - Mba, General Management