Rick Allen Email & Phone Number

Lake Mary, Florida, Us

At Accesso, I led the Guest Experience mobile app and platform product team, including defining Accesso’s product strategy for providing mobile-first guest experiences for theme parks, ski resorts, and attractions customers. 🔹 Generated revenue and increased transaction fees by successfully delivering mobile apps for major theme parks and ski resorts incorporating Accesso’s ticketing, queuing, food & beverage, and guest experience functionality. 🔹 Expanded sales footprint by introducing a SaaS mobile developer platform for tier 1 customers and partners to integrate Accesso features within their existing mobile apps using an SDK and APIs. 🔹 Drove a product re-platforming initiative to increase sales conversions and adoption of mobile food & beverage order ahead solution, including solution discovery, design, and development, as well as partnering with the point-of-sale (POS) platform team.

Houston, Texas, Us

Owned product strategy, roadmap, and implementation of consumer and merchant experiences for P97’s Mobility and Connected Commerce platform, which enabled in-person payments, loyalty, and digital offers.🔹 Increased transaction revenue and recurring service fees by implementing 25+ apps on P97’s V5 mobile platform, including the largest fuel and convenience retail brands, such as ExxonMobil, Shell, Phillips 66, and Citgo. 🔹 Successfully led the design and development of the ExxonMobil app on the P97 platform in the U.S. and Canada, achieving a 4.8 star app store rating and the most downloaded app in the category. 🔹 Managed B2B merchant experience portal and tool enabling self-service configuration and operation of mobile programs, including location onboarding, analytics, offer management, and customer support.

Seattle, Wa, Us

Within the Amazon Physical Retail and Technology organization, I managed the Dash Cart smart cart customer experiences and integrations with internal and 3rd party partners. 🔹 Defined integration requirements to launch Dash Cart’s ‘Just Walk Out’ shopping and payment experiences at Amazon-owned grocery stores, including rolling out at Whole Foods Market locations. 🔹 Created roadmap for next-generation on-cart user interface, app integration, and value-added experiences leveraging Alexa, Amazon Ads, and other Amazon services. 🔹 Improved performance of deals and personalized in-store product recommendations through A/B experiments.

San Jose, Ca, Us

As part of the In-Store and Consumer Financial Services product teams, I focused on expanding mobile payments through direct-to-consumer app experiences and SaaS platform integrations, as well as increasing consumer engagement with financial services.🔹 Led the White Label Wallet platform team enabling merchants to add payments, purchase experiences, and loyalty program features to their mobile applications through SDK and API-based integrations. 🔹 Increased in-store customer engagement, drove new transactions, and reduced support by conducting solution discovery and user experience research to understand customer problems and to identify new initiatives. 🔹 Increased merchant adoption of in-store mobile payments and drove consumer engagement through personalized offers, loyalty, and new user promotions by delivering product-led growth initiatives. 🔹 Drove transition to a more data-centric product team by leading the design and development of a cloud-based data infrastructure and internal and customer-facing dashboards enabling deeper performance analysis. 🔹 Managed in-app and digital user experiences for PayPal’s Prepaid Debit Card, including customer onboarding, card management, activation, and self-service support tools, leading to increased customer engagement, higher transaction volume, and reduced support calls. 🔹 Expanded the Cardless Cash Access service to 40 banks, enabling withdrawals at over 25,000 ATMs, using mobile banking apps and the PayPal consumer app.

Redmond, Washington, Us

Following the Microsoft acquisition of Nokia devices, I led the Mobile Payments, Nokia Store, and Developer Experience product teams. This included product and technology strategy, product operations, roadmap planning, and portfolio management.🔹 Oversaw the successful integration of Nokia's payment services and infrastructure with Microsoft Payments organization.🔹 Expanded monetization for mobile app developers by extending the in-app payment SDK across the entire Nokia Android device portfolio, including an innovative Try & Buy wrapper solution for automating the billing integration process.

Espoo, Southern Finland, Fi

I managed Nokia’s mobile payment platform and global portfolio of payment services, including product and technology strategy, requirements definition, prioritization, and roadmap across both front-end and platform development teams. 🔹 Achieved the largest operator billing footprint of any app store by increasing operator integrations from 15 countries to over 160 operators in 60 countries. 🔹 Developed in-app payment solution for Nokia Android devices, including user interface design and developer SDK, which was implemented by over 2,000 apps worldwide and generated a 3x increase in mobile app revenue. 🔹 Managed development of Nokia’s subscription payment platform, including launching mobile operator billing subscriptions for Nokia Music in North America, Europe, and Asia. 🔹 Reduced time-to-market for new platform features by more than 4 months and improved team efficiency by providing a product strategy for next-generation payments platform leveraging a cloud-based architecture. 🔹 Increased team capacity and global payment coverage by managing vendor relationships and overseeing development with outsourced engineering teams, system integrators, and payment service providers.

Burlington, Ma, Us

I was responsible for driving adoption of speech recognition and voice UI within mobile apps. This included product strategy, user experience, market launch, and roadmap planning. 🔹 Managed direct-to-consumer mobile apps, including the design and development of Dragon Dictation and Search for iPhone, an overall top 10 app on the iOS App Store, and Nuance Voice Control for Android and other smartphone operating systems. 🔹 Led a cross-functional team in the development of the Nuance Mobile Speech Platform and SDK enabling developers to integrate speech recognition into their apps. 🔹 Organized mobile usability analysis testing programs to research how consumers use mobile speech applications and optimize user interface design, leading to the 1st mobile unconstrained speech UI, predating Siri and Alexa.🔹 Implemented transition to Agile Scrum methodology leading to an accelerated time to market and iterative development process that accelerated user feedback.

Reston, Virginia (Va), Us

I managed product roadmap for premium messaging, content delivery, and payment services for one of the largest mobile aggregators in North America.🔹 Led integration of Premium SMS and MMS distribution platforms with mobile carriers enabling mobile content providers to charge for mobile applications and subscription services.🔹 Managed mobile product strategy and design for mobile content distribution service, including market analysis, requirement definition, and coordination of engineering deliverables.🔹 Worked with one of the largest North American mobile carriers to define a new platform for managing subscription payments.🔹 Developed project estimating tool to understand project costs and timeline to create business cases for executive evaluation.

Us

Managed Payment Manager mobile payment platform, including identifying opportunities, defining positioning, writing requirements, and managing roadmap.🔹 Successfully led deployment of the Payment Manager mobile payment platform for a leading tier 1 mobile carrier from requirements analysis through project implementation.🔹 Created product documentation for the Payment Manager platform, including marketing collateral, user guides, white papers, sales presentations, and training materials.🔹 Managed roadmap for mobile payment gateway including processing of e-commerce transactions using credit cards, debit cards, and checks through online and mobile interfaces.🔹 Provided support for domestic and international sales teams, including developing and delivering new business presentations, providing sales demos, and responding to RFPs.🔹 Deployed integrations with mobile content and application providers to process mobile commerce payments.

Mba, Marketing

Bachelor Of Science, Business Administration And Marketing