Rick Lester Email & Phone Number

Plano Tx

Retired

Plano Tx

Lead Toyota’s career-entry service technician program - Technician Training & Education Network (T-TEN). This includes shaping and supporting the next generation of Toyota and Lexus service technicians. The T-TEN program’s mission is to recruit, train and place entry-level service technicians for the 1500 Toyota & Lexus dealers nationwide. RESULTS:► T-TEN is the premier automotive industry / education partnership program. Nearly 10,000 individuals have entered well-paying careers with over 85% gaining employment at Toyota and Lexus dealers through this cutting edge occupationally aligned training program.WORKFORCE:► Define standards of training for employability and technical skills for Toyota entry-level service technicians.► Monitor automotive service workforce trends.► Develop and execute business process change in response to changing workforce needs, trends and demographics. EDUCATION PARTNERSHIPS:► Establishes education partnerships with public and private accredited training providers located across the USA as a strategy to create a talent pipeline.► Responsible for setting business operation and education standards within each education partnership.► Responsible for partnership support of Automotive Youth Educational Systems (AYES)CONSULTING:► Responsible for representing Toyota’s business interests with career and technical education associations and student organizations (SkillsUSA, ACTE, AACC).► Responsible for representing Toyota’s business interests with automotive industry associations focused on technician training (NATEF / ATMC) and skills certification (ASE).GOVERNMENT AFFAIRS:► Represent Toyota’s business interests with government organizations focused on education and labor market activities. This includes work with the US Departments of Labor and Education.

Torrance, Ca

Held administrative positions from 1994 through 1997 with increasing levels of responsibility culminating in full accountability and supervision of all support activities for Toyota’s Technician Training and Education Network program (T-TEN). Functions included:► Procurement of training resources including vehicles, components, training aides and special tools.► Budget planning and management.► Special event planning.► Vendor Management.► Marketing of career opportunities for Toyota service technicians.

Torrance, Ca

Held technical positions from 1986 through 1994 with increasing levels of responsibility, culminating in a senior engineer role with supervisory responsibility. Responsible for investigating, reporting and bringing to resolution customer concerns which had a root cause in product characteristics. This highly technical role required the collection of relevant data and field information which was then synthesized to draw conclusions regarding a cause for the customer's concern. A confirmation plan was developed and documented. Results were then reported to our vehicle engineering and manufacturing groups. When a product change was determined to be warranted, field communications were developed to inform our dealerships. Over this time period, technical areas of responsibility included drive train, chassis, body electrical, and climate control systems. Functions included:► Field level product investigating and evaluation.► New model product evaluation.► Consumer and dealer product feedback analysis.► Product issue reporting and resolution.

Klamath Falls, Or

Performed automotive maintenance and repair services for Ward's customers. Duties ranged from standard maintenance procedures (tires, oil changes, starting / charging, brake service), to heavy line work such as engine and transmission repair.Montgomery Ward Automotive Service:Montgomery Ward’s is a national retail and mail order company specializing in consumer goods. Until the mid-1980’s, Montgomery Wards’ operated car service centers nationally till the late 1980s.

Klamath Falls, Or

Part and full-time automotive service technician, performing service and repair procedures on Volkswagen, Porsche and Audi products.Terry Sherrill's VW, Porsche, Audi:A full service new car dealership serving the great Klamath Basin.

Bs, Auto / Diesel Technology

Activities and Societies: Bachelor of Science Degree • Cum Laude Automotive and Diesel Technology • Minor in Industrial Education

Business And Managment

• Ethics and Code of Conduct, 2015 • Performance Management, 2015 • Equal Employment Opportunity (EEO) Act Training, 2015 • Leading.

Aas, Automotive Technology

Certificate In Organizational Supervision

Course Work In Logic And Reason

Effective Speaking & Human Relations

Course Work In Electronics