Rick Lewis Email and Phone Number

BBJV C2C Section D1

My primary role is being the key interface for all project traffic related matters, and responsible for the interface with internal and external stakeholders to ensure that project is delivered with minimal disruption to the live operating assets. The role is also responsible for the management and coordination of all traffic management activities and requirements associated with the works in co-ordination with the Design Joint Venture and Department of Transport & Main Roads Qld delivery and operations teams.

Design fully customised Business Management Systems to obtain Quality, Safety & Environmental accreditations.Develop bespoke Strategic, Sales and Operational Plans and project manage/mentor key personnel. Development of tender responses and the creation of pricing models to reflect tender requirements.

 Developed and implemented long-range goals and objectives to meet business and profitability growth objectives. Reviewed analyses of activities, costs, operations and forecast data to determine progress toward stated goals and objectives. Conferred with the COO to review achievements and discuss required changes in goals or objectives resulting from current status and conditions. Developed, reviewed, updated and implemented business strategic planning, including sales and financial performance. Managed operations and sales to ensure cost reduction, safety, customer requirement and market growth targets were met. Performed analysis for budgetary planning and implementation, service efficiency, financial reporting, budgetary planning and submittal for capital expenditures.

Started a traffic control business from scratch developing and implementing: An integrated workplace culture focussed on best practice, accountability, problem solving and seamless service delivery. Systems, processes and resources to guarantee best practice services. A customer focused culture within the team by managing and monitoring service delivery.

 Following successive promotions worked extensively across the operations discipline including management of finance, marketing, sales and human resources activities  Full P&L responsibility for a $40M budget including monitoring and reporting, capital infrastructure, purchases, cost control and variances Mentored and directed multi-site operational teams across QLD & NSW of up to 800 traffic controllers, administration and project officers including two direct management reports Generated business leads by cultivating relationships, understanding client expectations, services, values and issues that enabled Altus to be strategically positioned for future projects Communicated and liaised with clients to design and implement tailored products and services that reduced traffic management costs while providing safety benefits Secured major contracts including Energex, Telstra, NBN and a Leighton joint venture that involved contract administration and delivering traffic management services  Forward planned and collaborated with national and international logistics companies including tender submissions and supply of traffic planning products and solutions Implemented a comprehensive roster system that improved job allocation and resources, achieved 80% ROI and subsequently reduced fatigue, employment and vehicle costs Harnessed sales and marketing information through analysis and segmentation including organic, service-specific and acquisition, account maintenance, troubleshooting and reporting  Accountable for staff development and training needs, establishing KPIs, performance plans, competency and incentive programs across the NSW & QLD Branch Represented the organisation at industry forums and national conferences and also prepared monthly/quarterly reports and presentations for the Board of Management

 As National Manager, guided 4 state offices and 14 regional operations units with a combined gross annual turnover of $45M including 900 employees and 300 vehicles As State Manager, accountable for 5 business units with a gross annual turnover of $18M including 325 staff and 100 work vehicles  Directed business functions such as logistics, finance, sales, marketing, legal, human resource management and strategic planning across all divisional segments and regions Drove continuous improvement business activities within the operational, sales and support divisions including OH&S practices while obtaining ISO9001 and AS4801 accreditations Manage the call centre that provided 24/7 nationwide assistance to all business operations Engaged with Government departments, community service providers, Engineers and Project Managers to develop and visualize best practice traffic management solutions Provided strong leadership to empower, develop, inspire and mobilize a large team of people in order to deliver an exceptional and safe outcome for the organisation and its clients