Rick Lima Pmp, Itil-F Email & Phone Number

Texas, United States

Charlotte, NC, US

• Technical Delivery Project Manager managing a multiple year mortgage loan application with integrations to a third-party SaaS solution, business intelligence tool migration and infrastructure Windows SQL 2019 migration.
• Managed cross functional teams with a defined budget of $6M
• Working directly with executive sponsors and business/technology Leads to define program scope, KPIs, timeline and budget
• Managed both application development and infrastructure projects
• Managed four concurrent projects for multiple customer bases within bank
• Provided weekly project status to programs sponsors

Hanover, MD, US

• Contract project manager, to a major bank, managing a multiple year mortgage loan application integration project to a third party SaaS solution using agile development processes.
• Mentored contractors on banks application delivery processes.
• Lead development teams to migration to third party SaaS Appraisal Management System.
• Lead migration from in house business rule engine to third party business rule engine.
• Managed $2M project financials from inception to project closeout.
• Managed infrastructure upgrade from SQL 2014 to SQL 2019.

New York, NY, US

• In this current job role, I act as PMO team lead for advisory, tax, legal, regulatory, and risk in-house teams. I represent as escalation point to resolve project issues of customers, while mentoring project managers.
• Coordinated 30 concurrent projects to ensure on-time delivery within stipulated budget and schedule.
• Mentored teams to improve customer project satisfaction and transformed four red status projects into successful one.
• Conducted performance reviews twice a year and project review meetings on weekly basis.
• Reduced 10 % project costs by mentoring PMs regarding risk mitigation, issues resolution, and schedule planning.
• Managed teams of 15 on/offshore project managers for application and infrastructure upgrade projects ranging in size from $10K to $4M.

New York, New York, US

Contract project manager, managing accounting related IT projects for KPMG.

Chicago, IL, US

• During this tenure, I served as contract project manager to Vizient Corporation. In addition to this, I had managed DevOps improvement projects and 50+ improvement initiatives for applications and operations teams. I.
• Spearheaded automation, security, and tool projects to create foundation for automated program delivery in agile environment.

Charlotte, NC, US

• In this tenure, I regulated delivered antivirus system upgrades across five regions by using next-generation antivirus software with a focus on increasing system security protection. I acted as leader for Security Web.
• Oversaw project financials for seven projects worth $100K to $1M.
• Chaired security vulnerability project via Agile development techniques and security process improvement by applying protection measures against security attacks on website.

Richardson, Texas, US

• In this job role, I prepared weekly project status reports to notify ETC senior management, including CEO. I also created project risk plans and budgets and built strong relationships with customers. Over the course of.
• Reduced 2% overhead costs by enforcing infrastructure process improvements.
• Minimized 2% project development cost by fostering smooth cross-team communications.
• Implemented process improvement to optimize release deployments leading toward 10% time savings.
• Led 40Khour/$4.3M application development from requirements definition to deployment and post-deployment support.
• Led $16M program that included application development, operations, and call center support.

Columbia, SC, US

• In this professional experience, I instituted project management processes assuring on-time project delivery with an emphasis on assessing project progress and streamlining customer communications. I mentored seven.
• Established project management processes, templates, and work instructions for ISO 9001 certification.
• Attained 5% decrease in project deployment time through execution of project lessons learned procedures.
• Optimized 5% processing time through management of multiple short-term quick turnaround times.
• Slashed 4% nightly batch processing cost by submitting projects to transfer 20 customers to common cycle flow.
• Saved 5% in software development costs through CMMI project resulting in obtaining CMMI Level 3 rating for company.

Dallas, Texas, US

Volunteer at Dallas Fort Worth Career Connection, a non profit ministry for unemployeed professionals.Responsiblities included:- Greet new members- Meeting assistance- Lead Project Management Career Management Group.

Houston, Texas, US

* Started as a legacy applications programmer (systems engineer). * Promoted to Advance Systems Engineer * Became Lead Programmer on Banking Development Project* Project Manager for Application and Education Development Projects* Taught EDS classes for a year

Houston, Texas, US

• Project: EDS Service Delivery Automation ITIL Training Development Project Project Description: Create EDS’s ITIL Process Training. This training included 75 web based training courses, nine user guides and 200 job.
• Created ITIL Process Training. Hired and managed team members and contractors. Managed scope through delivery and reported on project status.
• Oversaw $1.8 million budget, consistently managing project on time, within budget that meet sponsors requirements. Received “beyond expectations” project reviews from sponsors.
• Designed, developed, and delivered 75 web-based training courses, 9 user guides and 200 job aids. Deployed to over 30,000 students inside and outside of company.
• Ensured quality, timeliness, accuracy and completeness of ITIL training and reduced IT costs substantially through management of virtual team of 14 training professionals—both contractors and employees (US-based and.
• Created new process for updating ITIL training programs which had potential annual savings of 30% ($150,000).

Houston, Texas, US

• Project: Training Development Projects: Application Modernization, Architect Training, Root Cause Analysis, and Enterprise Architect Development Project Description: * Create training for EDS’s Application.
• Led multiple project teams to create training for multiple applications and systems. Managed projects from scope creation through delivery of training. Led teams of training specialists, trainers, subject matter.
• Led special project team to create development and retention plan for Enterprise Architects. Presented plan to senior leadership. Led to savings of $50,000 in recruitment costs.
• Improved ability of IT consultants to deliver Application Modernization projects and sign new business through self-study and instructor-led classes. Facilitated series of one-week workshops for leaders and consultants.
• Saved $300,000 in travel expenses and enabled architects to remain current in their job skills, without travel costs or negative customer impact. Facilitated Service-Oriented Architecture (SOA) and Application.
• Reduced customer outage time by 40% through application of Root Cause Analysis training on the job.

Houston, Texas, US

Instructor for the Technical Excellence Program (TEP). Taught a two week class of key material that technical personal at EDS needed to know to be able to perform their job at a higher level. Topics included both technical and business skills.

Houston, Texas, US

Performed application updates to Medicare and Medicaid systems.