Richard Lowe Email & Phone Number

Plano, Texas, United States

Enterprise Transformation- Enterprise IT Stability, Resiliency and Self-Healing- IT Process Re-engineeringApplications Problem Management:Investigate enterprize IT issues to:- Proactive and reactive problem management- Increase IT application and infrastructure resiliency- Develop policies to balance speed to market and technology risksPM (August 2015 to March 2018):Technology / Product Delivery, Technology Portfolio Creation and Management• Lead the creation and build out of Informatica's data mastering and data quality enterprise solutions that resulted in Freddie Mac winning Informatica World's 2017 global innovation award

Mclean, Va

Complete program leadership for a complex SharePoint 2013 platform based portal redesign effort totaling over $7 million and used daily by 250,000 team members• Manage multiple vendors including Microsoft, PwC and TCS. Full program management responsibility including B2B contracts, P&L, SDLC delivery, customer relationships and quality management• Served as primary for technical, budget, personnel, and special-project related issues• Delivered all functionality on-time and on-budget on January 5, 2015 to the accolades of all senior corporate executives• Won the Hilton Spirit Award for the Lobby program• The platform is being evaluated for a global Nielsen award for top SharePoint site in 2015https://fd.hilton.com/idp/startSSO.ping?PartnerSpId=LobbyLite&TargetResource=%2f

Herndon, Va

Managed the development of technology solutions that support new products and services for the Dealer After Sales Group.

Reston, Va

Solutions and Technology ImprovementsQuovidion is a full service IT technical services and solutions company based in the UK serving Global 1000 Corporations. • Provided project advisory services. • Wrote proposals and negotiated contracts with fortune 1000 companies for outsourcing application software development, system integration and business process improvement.

Ashburn, Va

Technology Leadership and Innovation AchievementsPerceptive is a software product provider that serves over 300 Global 2000 corporations and government agencies with fast, “intelligent”, ETL of unstructured documents into corporate ERP systems supporting their supply chains.Directed Information Technology and professional services delivery operations for a $40 million company providing products to both international and domestic markets. Managed multiple departments: Professional Services, Development, Research, Customer Technology Integration, Quality Assurance, Documentation, Systems, and Product Development. Supervised two development teams: internal systems/ client systems, back office automation and Internet Technologies. Negotiated vendor contracts. Managed 45 staff members and a $14 million annual budget.• Ran the global professional services division of 20 staff and 5 partner vendors that deployed $40 M of annual product sales. Improved profit margins from 13% to 40% in 8 months. Increased deployment capacity by 200%. Improved customer referral rate by 100%.• Established Quality Assurance, IT Development, Professional Services, Training/Support, Documentation departments that improved internal processes and enhanced productivity.• Spearheaded management of the primary product stack redesign effort which resulted in new Cloud based products and helped increase revenues by 50%.• Instituted previously non-existent project management guidelines within organization to improve ability to meet time lines, budgets and business objectives which resulted in a 300% increase in profitability and 80% reduction in customer integration timelines.• Created an international network of integration vendors that expanded our market penetration by 30%. • Provided input into the business plans for FY 2008, 2009 and 2010.

Leesburg, Va

Technology Consulting and Business ManagementDeveloped and deployed technical solutions for clients to meet their business objectives. Assessed client ‘as is’ states through requirements definition. Developed strategic IT plans and developed tactical project approaches. Developed and maintained complete lifecycle plans and artifacts.• Fulfillment House, LLC Herndon, Virginia. January 2008 to March 2008. Developed technology for a company providing direct mail marketing systems to nationwide clientele. Provided version control management, functional documentation and production support assistance. These systems processed up to 100k monthly invoices and wellness mailings on behalf of Aetna.• APEX Herndon, Virginia. October 2007 to December 2007. As interim GIS Program Manager, directed software engineering and operational support of 6 domestic vendors and 3 offshore engineering teams totaling 600 staff. The project consisted of correcting geospatial data supporting AT&T’s telecommunications terrestrial network components which lead to millions of dollars of annual line maintenance cost savings. Implemented procedures for issue enhancement tracking and resolution.

Dulles, Va

Web 2.0 Products and Services Creation and DeploymentRecruited in as a change agent to transform AOL’s Digital Services program management office into an effective forward-looking product and delivery organization. Reported to the CIO and interfaced with the related C-Level lines of business and technologies groups.• Provided leadership over the Program Management Office staff functions: Project Portfolio Management, Resource Management, Metrics and Reporting, Financial Management, Governance, SDLC/Toll Gate Process and SOX Compliance, Risk Management, Change Management, Communications, and Training. • Lead the delivery of large-scale consumer facing software products. Managed projects through the entire Software Development Life Cycle. Accountable for meeting delivery, operational and financial performance SLAs. Supported multiple groups totaling 3.2 million FTEs with a budget of $250 million.• Successfully managed the launch of multiple eCommerce projects and features that generated $600 million revenues. The Division encompassed five market segments: Mobile, VOIP, Digital Music, Safety and Security, Web Storage, and Education. Key properties included MapQuest, Tegic, Music Now, XDRIVE and VOIP elements of AIM.• Defined project scope of work, financial plan, its goals and deliverables.• Tracked project deliveries using project management tools.• Traced, analyzed, escalated and resolved issues to minimize project risk factors.• Obtained Scrum Master Certification through AOL.

* Maximized efficiencies through development, delivery, and maintenance of custom $500M ERP system for National Car Rental and Alamo; three tier system which managed all aspects of the business* Successfully reduced customer’s total cost of IT ownership spending in half, and eliminated all single points of failure across the enterprise* Optimized operations by providing expertise on policy and process improvements and aligning technology operations to ISO 9001 and CMMI level three specifications; targeted IT service management* Supervised development team which designed and maintained a telecommunications billing service bureau; supported 9 major carriers and produced over 10 million billing invoices each month* Demonstrated exemplary team leadership skills and served as Integration Point for all software feature delivery; directed 100 employees and participated in recruitment* Project manager who determined scope in terms of cost, technology timeframes, and risk; contributed to account growth while conducting strategic business planning

Reported to the COO. Identified, evaluated, and coordinated new business opportunities. Provided strategic and tactical business and account planning, oversight, control, and execution. Responsible for developing value propositions, reviewing presentations and proposals for client communication, and structuring operational support for client engagements.

Managed a section of the product development and implementation aspects of the loan originations and servicing group that created over $3 billion in loan origination volume and disbursements yearly. • Provided Divisional oversight for prioritizing, budgeting and monitoring technology product enhancements at the largest student loan organization in the U.S., representing over 500 man-years of systems development annually. • Re-engineered the leading student loan origination system to increase customer service levels by reducing borrower funds disbursement timeframes for new loans by 50% from 1992 to 1995.• Transformed the poorest performing development units through fast track development protocols into top performers and reduced average software deployment durations from 1 year to 3 months.• Developed bank education lending programs for Chase Bank and Bank of New York.

Founded a technology products and services company. Increased annual revenues from $100K in 1986 to over $3M by 1988. Developed business plans, sales forecasts, client base, and administered client accounts.

Managed the product development of the Expanded Telco Billing system which was an accounts payable application that was used to process over $5 billion of annual disbursements to Telco's.

Provided sales support, strategic sales planning and lobbying services for DoD programs, Clients included General Motor's Military Vehicles Operation, Jet Propulsion Labs, Perceptronics gunnery targeting systems and the Ingersol Rand Corporation.