Rick Macia Email & Phone Number

As a Global IT Client Services Manager, I bring continual process improvements to provide operational excellence and Value to the end user community. For example, I installed, maintained, and supported secure print services across offices in London, NY, and NJ, ensuring efficient and secure documentation management for global fleet. Thus, I achieved consistent monthly print cost savings ranging from 22% - 28%.As a IT Global Service Delivery Manager, I drive global processes as an ITSM / SDM, spearheading Change, Vulnerability and Risk management. As a Global Audio Visual / Unified Communications Manager, I managed improvements included:• Global Conference Room build outs and transformation to Zoom communications.• Management of numerous A/V team members.• Mobile Support to Corporate user base.Through project collaboration and building technical roadmaps, I deliver scalable IT solutions to the end user community, maintaining process improvement and operational excellence. Available to discuss new opportunities in the NYC area, please contact me at rickmacia@gmail.com.

Listed skills include Vendor Management, Project Management, Management, Customer Service, and 17 others.

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  Devry Technical Institute

  Electronics Technician & Electronics Engineering