Richard Malott Email & Phone Number

This is why you need me: I am an accomplished professional with an extensive background in training, customer service and project management. I improve the bottom line by streamlining inefficient processes and motivating individuals to perform to their full potential. Employers in the past have enjoyed increased quality and efficiency from my efforts. I specialize in team building, coaching, development and leadership skills. I am a team player, an attentive listener, a persuasive communicator, and I remain focused on maximizing efficiency and profits. I am highly capable of partnering with clients, vendors, staff and administration. I am detail oriented with proven strengths in prioritizing and managing multiple tasks. Contact me today, I may not still be available if you wait!CAREER ACHIEVEMENTS•Improved Department Production 28% in 2010 while maintaining high quality standards through coaching & development of staff in addition to process improvements.•Improved Quality Standard from 97.23% to 99.53% in first 18 months in position through my personal reward & recognition program.•Reduced Inventories for: Dollar 39%, Item 45%, aging 91+ 80%, in 9 month span by managing and supporting staff with daily operations.•Successfully streamlined customer request processes by creating on-line forms, which reduced error rates.•Reduced abandonment rates for help desk by nearly 80% through targeted approach.Specialties: Customer Service Green Belt Certification, Six SigmaProject Management Training/DevelopmentInterviewing Process Improvement Performance ImprovementTeam Facilitation Operations ManagementEvent Planning Inventory Control