Rick Mcglinchey Email & Phone Number

United States

Indianapolis, Indiana Area

PureInsights is the #1 Genesys AppFoundry Marketplace partner globally for 2023. Founded in 2016 with the intent to leverage best in class analytics and business intelligence tools to provide CX insights for the community of Genesys Cloud CX customers, including:1. Web-based standard and custom reports with your Genesys Cloud CX detail and any custom.

Indianapolis, Indiana, United States

The Indiana Founders Network (IFN), powered by TechPoint, was founded in 2024 for founders supporting founders in the tech community in Indiana. Founding a startup, even with co-founders and the right advisors, can be a lonely, isolating and challenging experience psychologically on top of all the other effort and stress that comes with it. I serve as a.

Indianapolis, Indiana, United States

As an Ambassador, I mentor members and introduce speakers at TLS events. The Startup Ladies is a membership organization that identifies, educates, connects, and increases investment in women entrepreneurs starting up and scaling businesses. PureInsights has sponsored The Startup Ladies since 2021.

Indianapolis, Indiana Area

Provide management consulting, C-level advisory services and transformation program management for customer experience, customer journey, contact center and business process improvement.

Los Angeles CA, Indianapolis IN, Aix-en-Provence France, Utrecht Netherlands

Joined ININ during the startup phase with less than 50 employees and just 1 beta customer. My 11-year tenure covered roles in 3 key areas: Sales and Marketing, Professional Services and Product Technical Support.

Indianapolis, Indiana Area

• Instrumental in reimagining technical support at ININ during an organizational transformation which included defining the Regional Leadership position, creating and imparting technique and processes to peer managers.
• Entrusted with the largest revenue region, composed of many mature customer and reseller relationships, including Fortune 200 Retail, Insurance, Pharma and Technology companies.
• As Operations Leader, insured processes were defined, communicated, trained and aligned with people and the requisite technology solutions to deliver the global mission of ININ’s tech support organization.
• Lead an ITSM implementation, served as ISO Audit Lead, contributed to strategic sales opportunities and interfaced with other areas such as sales, services and development to insure consistent delivery of company.
• Assisted with key sales opportunities such as Motorola and the State of Indiana deal with IBM.

Indianapolis, Indiana Area And Europe

• Lead initial discovery with clients to scope and sell services for complex contact center solution delivery.
• Delivered 10 month consulting engagement for a multi-national payroll processing and benefits company with program management responsibility for a 1200 user site implementation and multiple, simultaneous national.
• Lead contact center implementations and add-on engagements with multiple Fortune 500 companies.
• Lead a failed pilot at a Fortune 10 Retailer, resulting in many improvements to product and service delivery.
• Relocated to Europe to launch and lead a professional services team serving EMEA with P&L responsibilities.
• Established relationships across EMEA with global and regional service providers as they adopted the ININ platform.

Greater Los Angeles Area And Greater Indianapolis Area

• As a sales engineer, covered 10 Western States with a sales executive, provided demonstration, RFP and technical product expertise to sell early our early stage platform to early adopting customers.
• Assisted the first wave of reseller partner recruitment and development.
• Duties also included training, on-site support and generally wearing multiple hats during the startup/pre-IPO growth phase.
• As a product manager, reported to CEO and separately branded Interactive Voice Response (IVR) offering, including product marketing responsibilities.
• Defined product direction, educated Industry Analysts, and participated in sales opportunities.
• Managed Interaction Director, the pre-call routing product integrated into one of the world's largest telco's SS7-layer.

Indianapolis, Indiana, United States

Provided product demo, RFP and technical advisory in the Midwest to Fortune 500 customers.