Rick Mcglinchey

Rick Mcglinchey Email and Phone Number

Co-Founder @ PureInsights, LLC
United States
Rick Mcglinchey's Location
Indianapolis, Indiana, United States, United States
Rick Mcglinchey's Contact Details

Rick Mcglinchey personal email

n/a
About Rick Mcglinchey

30+ years of experience with B2B SaaS platforms and formerly premise-based, working with startups to mid-market and Fortune 500 organizations, including C-level advisory. Since 2016 my focus as CEO and Co-founder at PureInsights has been to provide award-winning analytics to Genesys Cloud CX contact center customers.

Rick Mcglinchey's Current Company Details
PureInsights, LLC

Pureinsights, Llc

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Co-Founder
United States
Rick Mcglinchey Work Experience Details
  • Pureinsights, Llc
    Co-Founder
    Pureinsights, Llc
    United States
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  • Pureinsights, Llc
    Co-Founder
    Pureinsights, Llc Aug 2016 - Present
    Indianapolis, Indiana Area
    PureInsights is the #1 Genesys AppFoundry Marketplace partner globally for 2023. Founded in 2016 with the intent to leverage best in class analytics and business intelligence tools to provide CX insights for the community of Genesys Cloud CX customers, including:1. Web-based standard and custom reports with your Genesys Cloud CX detail and any custom (participant) data. Includes schedule and delivery via email.2. Cloud Data Warehouse dovetails with your BI strategy and tools to drive more robust reporting solutions with your Genesys Cloud CX data.3. Easy-to-use customized dashboard to view real-time statistics (up and running in minutes, accessible via browser so it's wherever you and optimized for mobile).Our offerings are cloud-native, consumed using a SaaS subscription model. For more information, visit the Genesys AppFoundry, mypureinsights.com or talk to your Genesys Cloud CX account executive (we're on the price sheet with Genesys).
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  • Techpoint
    Leadership Council, Indiana Founders Network (Ifn), Powered By Techpoint
    Techpoint Jan 2024 - Present
    Indianapolis, Indiana, United States
    The Indiana Founders Network (IFN), powered by TechPoint, was founded in 2024 for founders supporting founders in the tech community in Indiana. Founding a startup, even with co-founders and the right advisors, can be a lonely, isolating and challenging experience psychologically on top of all the other effort and stress that comes with it. I serve as a volunteer on the Leadership Council along with my fellow founders, TechPoint leadership and sponsors to help set the strategy and evangelize our purpose. I'm also fortunate to lead one of the peer groups that meet at our monthly breakfast meetings, focused on go-to-market and sales.
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  • The Startup Ladies
    Ally, Ambassador And Sponsor
    The Startup Ladies Feb 2023 - Present
    Indianapolis, Indiana, United States
    As an Ambassador, I mentor members and introduce speakers at TLS events. The Startup Ladies is a membership organization that identifies, educates, connects, and increases investment in women entrepreneurs starting up and scaling businesses. PureInsights has sponsored The Startup Ladies since 2021.
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  • Independent Contractor
    Contact Center Consultant
    Independent Contractor Feb 2009 - Present
    Indianapolis, Indiana Area
    Provide management consulting, C-level advisory services and transformation program management for customer experience, customer journey, contact center and business process improvement.
  • Interactive Intelligence
    Consulting And Leadership Experience
    Interactive Intelligence Apr 1997 - Mar 2008
    Los Angeles Ca, Indianapolis In, Aix-En-Provence France, Utrecht Netherlands
    Joined ININ during the startup phase with less than 50 employees and just 1 beta customer. My 11-year tenure covered roles in 3 key areas: Sales and Marketing, Professional Services and Product Technical Support.
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  • Interactive Intelligence
    Technical Support Regional Leader And Worldwide Operations Leader
    Interactive Intelligence Jan 2005 - Feb 2008
    Indianapolis, Indiana Area
    • Instrumental in reimagining technical support at ININ during an organizational transformation which included defining the Regional Leadership position, creating and imparting technique and processes to peer managers and executive leadership. • Entrusted with the largest revenue region, composed of many mature customer and reseller relationships, including Fortune 200 Retail, Insurance, Pharma and Technology companies. • As Operations Leader, insured processes were defined, communicated, trained and aligned with people and the requisite technology solutions to deliver the global mission of ININ’s tech support organization. • Lead an ITSM implementation, served as ISO Audit Lead, contributed to strategic sales opportunities and interfaced with other areas such as sales, services and development to insure consistent delivery of company objectives.• Assisted with key sales opportunities such as Motorola and the State of Indiana deal with IBM.
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  • Interactive Intelligence
    Professional Services Engagement Management, Consulting And Leadership
    Interactive Intelligence Oct 2002 - Dec 2004
    Indianapolis, Indiana Area And Europe
    • Lead initial discovery with clients to scope and sell services for complex contact center solution delivery.• Delivered 10 month consulting engagement for a multi-national payroll processing and benefits company with program management responsibility for a 1200 user site implementation and multiple, simultaneous national implementations• Lead contact center implementations and add-on engagements with multiple Fortune 500 companies. • Lead a failed pilot at a Fortune 10 Retailer, resulting in many improvements to product and service delivery.• Relocated to Europe to launch and lead a professional services team serving EMEA with P&L responsibilities.• Established relationships across EMEA with global and regional service providers as they adopted the ININ platform.• As a project manager, consistently delivered on time, under budget to mutual satisfaction with clients.
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  • Interactive Intelligence
    Sales Consulting And Marketing/Product Management
    Interactive Intelligence Apr 1997 - Sep 2002
    Greater Los Angeles Area And Greater Indianapolis Area
    • As a sales engineer, covered 10 Western States with a sales executive, provided demonstration, RFP and technical product expertise to sell early our early stage platform to early adopting customers.• Assisted the first wave of reseller partner recruitment and development. • Duties also included training, on-site support and generally wearing multiple hats during the startup/pre-IPO growth phase.• As a product manager, reported to CEO and separately branded Interactive Voice Response (IVR) offering, including product marketing responsibilities.• Defined product direction, educated Industry Analysts, and participated in sales opportunities. • Managed Interaction Director, the pre-call routing product integrated into one of the world's largest telco's SS7-layer.
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  • Software Artistry, Inc.
    Solutions Consultant
    Software Artistry, Inc. Jul 1995 - Apr 1997
    Indianapolis, Indiana, United States
    Provided product demo, RFP and technical advisory in the Midwest to Fortune 500 customers.

Rick Mcglinchey Skills

Contact Centers Call Centers Telecommunications Professional Services Management Consulting Strategy Facilitation Visualization Public Speaking Business Process Automation Business Process Improvement Management Ivr Visio Telephony Cti Integration Saas Start Ups Unified Communications Sip Project Management Cloud Computing Software Documentation Voip Enterprise Software Crm Operations Management Acd Leadership Vendor Management Customer Experience Solution Architecture Solution Selling Pre Sales Cic Engagement Management Customer Interaction Management Requirements Analysis Speech Analytics Salesforce.com Purecloud Voice Over Ip Customer Relationship Management Software As A Service Business Analysis

Rick Mcglinchey Education Details

Frequently Asked Questions about Rick Mcglinchey

What company does Rick Mcglinchey work for?

Rick Mcglinchey works for Pureinsights, Llc

What is Rick Mcglinchey's role at the current company?

Rick Mcglinchey's current role is Co-Founder.

What is Rick Mcglinchey's email address?

Rick Mcglinchey's email address is ri****@****ure.com

What schools did Rick Mcglinchey attend?

Rick Mcglinchey attended Indiana University Bloomington.

What are some of Rick Mcglinchey's interests?

Rick Mcglinchey has interest in Visual Problem Solving, Outdoors, Technology, Meditation, Reading, Communications, Self Awareness.

What skills is Rick Mcglinchey known for?

Rick Mcglinchey has skills like Contact Centers, Call Centers, Telecommunications, Professional Services, Management Consulting, Strategy, Facilitation, Visualization, Public Speaking, Business Process Automation, Business Process Improvement, Management.

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