Rick Millar Email & Phone Number

San Mateo, Ca

• Lead, mentor, and develop team of TAMs servicing Retail, Manufacturing, and Wholesale & Distribution verticals• Provide management oversight and support enabling team to drive customers’ success, and achieve billable utilization & revenue targets• Advise and collaborate with management team to create departmental strategies and effectively execute plans

Retired Field grade officer in United States Air Force with 35 years of combined Active and Reserve aircraft maintenance, logistics and air mobility C2 experience.• Visible and decisive leader comfortable with making tough decisions• 3 years Command and Control in Air Operations Center Airlift Control Teams• 15 years Aircraft Maintenance Officer; 2 years Logistics Readiness Officer• 6 ½ years KC-135E Communications/Navigation Avionics Systems maintenance• 3 ½ years Airborne Warning and Control System (AWACS) Surveillance Radar and Interrogator Friend or Foe (IFF) Systems maintenance

San Mateo, Ca

• Grew 2015 department revenues 150% over prior year• Directly contributed to TAM department's record year of sales• Provided escalation management, interfacing with customer stakeholders to manage expectations and drive resolution. Obtained and coordinated resources from executive & account teams, engineering, support, and partners to ensure proper priority and consistent messaging to customer• Responsible for hiring, termination, performance reviews, and salary management of a rapidly growing team of professionals• Developed and implemented ramp plan for onboarding TAM new-hires. Successful program incorporates training programs, recorded knowledge transfer sessions, and hands-on shadowing

San Mateo

• #2 TAM hired to help develop and grow TAM department to service NetSuite’s strategic customers. Over 20 TAMs and 30+ accounts by end of 2014• Collaborated and coordinated with Support, Engineering, and Product Management to escalate, manage, communicate, and resolve customer issues• Developed and implemented TAM subject matter expertise (SME) structure to enable timely, focused and scalable results for customers as the TAM team rapidly grew• Customer advocate and SME on NS performance & scalability, environment management, integrations, and upgrade readiness. Team SME for Governance Risk Compliance (SOX, ITGC) on NetSuite• Highly respected and known for delivering results. Hand-picked by executives to manage the company’s largest and most critical accounts

Pleasanton, Ca

Provided leadership and mentorship for the Kazeon Services Practice. Responsible for developing Practice strategy, offerings, and sales & delivery capability. Drove overall performance and execution of the business plan• Forged excellent relationships with both the Product and Sales teams. Leveraged these to bring in experts from the Product team to assist with customer questions and escalations. Trusted person to which Sales goes for assistance with qualifying, scoping, and selling Kazeon services• Worked with and trained Solution Principals (SPs) to qualify, scope, and develop Kazeon services statements of work (SOWs). • Engaged with the customer, SPs and Sales to identify specific customer requirements to ensure scope of SOWs aligned with customer requirements • Worked closely with Product Marketing and Sales to develop a campaign reaching out to Kazeon customers and prospects to purchase upgrades and associated services• Tracked and forecasted Practice financial performance in bookings, revenue, and utilization• Developed individual training plans for consultants and project managers to develop the team and the Practice balancing training needs with profitability

Pleasanton, Ca

• Through relentless and focused attention to bookings pipeline and backlog, and through high staffing effectiveness, was able to achieve team utilization of 111% as well as exceeding revenue plan• Enabled the Practice to more effectively forecast and staff projects by creating a utilization tracking and forecasting tool that provided quarterly, week-by-week visual representation of staffing both by-consultant and by-project • Provided leadership and mentorship for the Information Governance Practice consultants and project managers (9 direct reports and over 20 indirect) • Improved project initiation and kickoff process by increasing sales-to-delivery handoff quality and implementing new kickoff meeting methodology, resulting in reduced project delays, higher staffing effectiveness, and greater customer satisfaction

Responsible for managing all aspects of client relationships, including contract negotiations, delivery of services, issue resolution, and client satisfaction.• Key member of team negotiating and closing a $25 Million contract with one of ZANTAZ’ largest customers• Successfully, managed a 9-month technical project for a global customer, coordinating Operations and Engineering resources to resolve complex technical challenges, and while setting realistic customer expectations. Praised by the customer for open, honest, and proactive approach.

Cyber Security Program, Project Manager/System Architect:Led a team of developers and system architects in creating a mission-critical identity management infrastructure and architecture that will further enhance the cyber security posture of the LLNL.LCAMS Project Manager:Managed the Livermore Computing Account Management System (LCAMS) software development project. Defined and documented requirements by leading clients through use case definition sessions. Created a detailed project plan, and provided intensive, proactive issue resolution to keep the project on track. Hands-on project management and strong leadership resulted in greatly increased customer satisfaction.

Led a team responsible for ensuring common behaviors and abilities among all Commerce One products.* Provided extensive facilitation, coordination, and arbitration among cross-product and cross-functional teams to resolve product impacting issues, while balancing business and technological drivers. Proactive, aggressive identification and resolution of problems early in development cycle resulted in significant savings in time and costs.* Significantly reduced operational costs for customers and increased the reliability, manageability, and quality of Commerce One Software by working closely with Product Marketing to define solution requirements and translate them to Engineering requirements.* Drove creation of automated tools for Engineering to validate that all software builds were using only approved third-party software. Automation reduced time required to validate Bills of Materials from several days to a matter of minutes, resulting in significant productivity improvement.

Led a team that provided full-service project management for MAS customers as they deployed at MAS hosting facilities. Provided ongoing technical account management for customers once they went live to ensure their needs and concerns were proactively addressed.* Provided program management of hosting infrastructure partners. Coordinated functional teams at Intel Online Services (IOS) and within MAS to identify, develop, and document technical and business process requirements needed to land MAS customers in IOS data centers.*Supported customers’ mission-critical e-commerce sites. Customers included major telcos, banks, automotive, and aerospace companies.*Developed deployment kits that allowed customer deployments to be a high-quality, repeatable process. Reduced time to deploy a customer from an average of 60 days to 15 days, resulting in 75% faster deployments. Greatly increased efficiency of my team as well as increased customer satisfaction through reduced errors.

Provided information security consulting to SRIC clients. Conducted security assessments and penetration tests for numerous global corporations including high-tech and financial institutions. Provided technical, research, and project management expertise for clients’ security implementations. Advised CIOs, CTOs, and CEOs of Fortune 500 companies.* Federal Reserve Bank Security Assessment. Provided in-depth security assessment of a Federal Reserve Bank application. * Intrusion Detection System Test Harness. Designed, coded, and executed a test harness to validate the effectiveness of an Intrusion Detection System designed by SRIC. * Entrust Public Key Infrastructure (PKI) Validation. Created and executed test plan to validate Entrust PKI deployment for a major credit card consortium prior to global roll out of the PKI. * Secure Web Site Administration. Designed, implemented, and administered a secure web portal for International Information Integrity Institute (I4).

Project management and software engineering for four, full life cycle implementation projects. Designed and implemented object oriented applications using Smalltalk, Gemstone, and Oracle.